BS PD ISO TR 21245-1-2016 Railway applications Rail project planning process Stakeholders and their needs interests《轨道交通 轨道项目计划过程 利益相关者及其需求 利益》.pdf

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1、Railway applications Rail project planning process Part 1: Stakeholders and their needs/interests PD ISO/TR 21245-1:2016 BSI Standards Publication WB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06National foreword This Published Document is the UK implementation of ISO/TR 21245- 1:2016. The U

2、K participation in its preparation was entrusted to Technical Committee RAE/1, Railway Applications. A list of organizations represented on this committee can be obtained on request to its secretary. This publication does not purport to include all the necessary provisions of a contract. Users are r

3、esponsible for its correct application. The British Standards Institution 2016. Published by BSI Standards Limited 2016 ISBN 978 0 580 92583 2 ICS 45.020 Compliance with a British Standard cannot confer immunity from legal obligations. This Published Document was published under the authority of the

4、 Standards Policy and Strategy Committee on 31 December 2016. Amendments/corrigenda issued since publication Date Text affected PUBLISHED DOCUMENT PD ISO/TR 21245-1:2016 ISO 2016 Railway applications Rail project planning process Part 1: Stakeholders and their needs/ interests Applications ferroviai

5、res - Processus de planification de projets ferroviaires Partie 1: Partie prenantes et leurs besoins/intrts TECHNICAL REPORT ISO/TR 21245-1 Reference number ISO/TR 21245-1:2016(E) First edition 2016-11-15 PD ISO/TR 21245-1:2016 ISO/TR 21245-1:2016(E)ii ISO 2016 All rights reserved COPYRIGHT PROTECTE

6、D DOCUMENT ISO 2016, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior w

7、ritten permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyrightiso.org www.iso.org PD ISO

8、/TR 21245-1:2016 ISO/TR 21245-1:2016(E)Foreword vi Introduction vii 1 Scope . 1 2 Normative references 1 3 T erms and definitions . 1 4 Stakeholders and their needs/interests of rail projects . 3 4.1 General . 3 4.2 Administrative authorities 3 4.2.1 Safety compliance . 3 4.2.2 Security compliance 3

9、 4.2.3 Environmental compliance . 3 4.2.4 Health protection compliance 3 4.2.5 Effect on national/regional/local economy 4 4.2.6 Financial resources/project cost/project funding . 4 4.2.7 Environmental impact 4 4.2.8 Transport system coordination . 4 4.3 Passengers 4 4.3.1 General 4 4.3.2 Safety 4 4

10、.3.3 Security 5 4.3.4 Comfort 5 4.3.5 Accessibility . 6 4.3.6 Service reliability/availability 6 4.3.7 Affordability of fare . 6 4.3.8 Total time to destination . 7 4.3.9 Vehicle design . 7 4.3.10 Supplemental in-station/onboard services 7 4.4 Consignors 7 4.4.1 General 7 4.4.2 Transportation of goo

11、ds 7 4.4.3 Safety and security . 7 4.4.4 Reliability . 8 4.4.5 Accessibility . 8 4.4.6 Fare 8 4.4.7 Total time to destination . 8 4.4.8 Added values . 8 4.5 Owner of rolling stock 8 4.5.1 General 8 4.5.2 Return on investment (profit) 8 4.6 Owner of infrastructure 9 4.6.1 General 9 4.6.2 Return on in

12、vestment (profit) 9 4.7 Managers of rolling stock . 9 4.7.1 General 9 4.7.2 Safety 9 4.7.3 Profit . 9 4.7.4 Life-cycle cost . 9 4.7.5 Project funding .10 4.7.6 Charges/rents 10 4.7.7 Quality 10 4.7.8 Compliance 10 4.7.9 Time to place in service 10 4.7.10 Network connections between and within railwa

13、ys .10 ISO 2016 All rights reserved iii Contents Page PD ISO/TR 21245-1:2016 ISO/TR 21245-1:2016(E)4.7.11 Vehicle/network compatibility 10 4.7.12 Reliability, availability and maintainability .10 4.8 Managers of infrastructure 11 4.8.1 General.11 4.8.2 Safety .11 4.8.3 Profit 11 4.8.4 Life-cycle cos

14、t 11 4.8.5 Project funding .12 4.8.6 Charges/rents 12 4.8.7 Quality 12 4.8.8 Compliance 12 4.8.9 Time to place in service 12 4.8.10 Network connections between and within railways .12 4.8.11 Vehicle/network compatibility 12 4.8.12 Reliability, availability and maintainability .12 4.9 Railway underta

15、kings.12 4.9.1 General.12 4.9.2 Operational safety 12 4.9.3 Cost of rail operation/operation cost .12 4.9.4 Budget for investment 13 4.9.5 Fare/subsidy .13 4.9.6 Energy 13 4.9.7 Transport capacity 13 4.9.8 Fare collection .13 4.9.9 Security .13 4.9.10 Transport capacity offer .13 4.9.11 Reliability

16、of rolling stock and infrastructure .13 4.9.12 Availability of rolling stock and infrastructure .13 4.10 Infrastructure operators 13 4.10.1 General.13 4.10.2 Operational safety 14 4.10.3 Cost of rail operation/operation cost 14 4.10.4 Budget for investment 14 4.10.5 Fare/subsidy .14 4.10.6 Energy 14

17、 4.10.7 Transport capacity 14 4.10.8 Fare collection .14 4.10.9 Security .14 4.10.10 Reliability of rolling stock and infrastructure .14 4.10.11 Availability of rolling stock and infrastructure .14 4.11 Construction/manufacturing contractors 15 4.11.1 General.15 4.11.2 Quality 15 4.11.3 Cost .15 4.1

18、1.4 Contract schedule/delay 15 4.11.5 Contract price 15 4.11.6 Procurement procedure .15 4.11.7 Selection and qualification of subcontractor 15 4.11.8 Compliance 16 4.11.9 Vehicle/network compatibility 16 4.11.10 Testing facility .16 4.11.11 Market demand 16 4.12 Persons/organizations engaged in rel

19、ated transport modes 16 4.12.1 General.16 4.12.2 Changes in demand induced by the project.16 4.12.3 Compatibility/interface management 16 4.13 Others .16 4.13.1 General.16 iv ISO 2016 All rights reserved PD ISO/TR 21245-1:2016 ISO/TR 21245-1:2016(E)4.13.2 Safety and security 17 4.13.3 Quality of lif

20、e 17 4.13.4 Eventuality of forced removal17 Bibliography .18 ISO 2016 All rights reserved v PD ISO/TR 21245-1:2016 ISO/TR 21245-1:2016(E) Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparin

21、g International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liai

22、son with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Dir

23、ectives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2. www.iso.org/directives Attention is drawn to the possibility that some o

24、f the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declaratio

25、ns received. www.iso.org/patents Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement. For an explanation on the meaning of ISO specific terms and expressions related to conformit y assessment, as well as information about ISOs

26、 adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: www.iso.org/iso/foreword.html. The committee responsible for this document is ISO/TC 269, Railway applications.vi ISO 2016 All rights reserved PD ISO/TR 21245-1:2016 ISO/TR 212

27、45-1:2016(E) Introduction Railway represents an efficient transport mode to overcome societal and environmental issues, such as economic growth, road traffic congestion, pollutant emission reduction, accessibility, and so on. Therefore, rail projects can provide great benefits for people all over th

28、e world. However, desired outcomes cannot always be gained, since all rail projects are influenced by many external factors and conditions as well as by stakeholders expectations. It therefore takes time and there are costs involved in identifying conditions and translating stakeholders expectations

29、 into specifications and requirements. Expectations and conditions can be both the same or they can differ among projects. These expectations and conditions are identified, analysed, prioritized and taken into account while advancing the project. If not, the project may not produce the expected bene

30、fits and results in a waste of time and money. In order to avoid such a waste, these factors are generalized and standardized as much as possible. By better identifying stakeholders, taking into account their needs as well as external conditions, project planning can be optimised. The projects manag

31、ement will then proceed more smoothly after the planning stage, with expected benefits on costs, quality and delivery. It is expected that this series of documents will be useful to contracting entities for: identifying and prioritizing needs, interests and conditions; assuring the coverage of all r

32、elevant regional and environmental conditions; advancing technical and financial optimization of a project. In addition, this series of documents will be useful to suppliers for: preparing an optimum proposal; minimizing time and cost in the planning stage; and clarifying their role and related resp

33、onsibility in justifying the plan of a project to the relevant contracting entity. Therefore, both clients and suppliers will be able to promote rail projects smoothly while contributing to rail development. This series of Technical Reports will be developed as two provisional groups: Part 1 Stakeho

34、lders and their needs/interests; and Part 2 Conditions. Pending approval of ISO/TC 269, additional standards will be developed using those reports, addressing correlation, interaction and causality. ISO 2016 All rights reserved vii PD ISO/TR 21245-1:2016 Railway applications Rail project planning pr

35、ocess Part 1: Stakeholders and their needs/interests 1 Scope This document aims to identify typical stakeholders of rail projects and their generic needs/interests and does not interfere with existing national and local laws, legal requirements and regulations. It covers only the planning stage of r

36、ail projects and does not cover the execution stage. Any type of rail project is included (building a new line, retrofitting or upgrading existing lines or changes of operation or maintenance). In this document, needs/interests of stakeholders are dealt with as issues, which are subject to modificat

37、ion or change by all stakeholders concerned in the project. 2 Normative references There are no normative references in this document. 3 T erms a nd definiti ons For the purposes of this document, the following terms and definitions apply. ISO and IEC maintain terminological databases for use in sta

38、ndardization at the following addresses: IEC Electropedia: available at http:/ /www.electropedia.org/ ISO Online browsing platform: available at http:/ /www.iso.org/obp 3.1 construction erection of railway-related facilities excluding vehicles 3.2 contracting entity entity, whether public or private

39、, which orders the design and/or construction or the retrofitting or upgrading system/articles related to railway 3.3 feasibility study study to identify and analyse a problem and its potential solutions to determine their viability, costs, and benefits SOURCE: ISO/IEC 2382-20:1990 (EN), 20.02.02 3.

40、4 life-cycle consecutive and interlinked stages of a product system, from raw material acquisition or generation from natural resources to final disposal SOURCE: ISO 14025:2006 (EN), 3.20 3.5 manufacturing production of railway vehicles and railway-related products TECHNICAL REPORT ISO/TR 21245-1:20

41、16(E) ISO 2016 All rights reserved 1 PD ISO/TR 21245-1:2016 ISO/TR 21245-1:2016(E) 3.6 need prerequisite identified as necessary to achieve an intended outcome, implied or stated SOURCE: ISO/IEC 25063:2014 (EN), 3.19, modified, removed reference to user 3.7 pre-feasibility study preliminary study of

42、 a feasibility study 3.8 rail project unique set of processes consisting of coordinated activities with start and end dates, performed to create or change a unique railway product, system, operation or service SOURCE: ISO 21500:2012 (EN), 3.2, clarified for railways 3.9 railway operation work, activ

43、ities, or processes, such as driving a train, accommodating passengers/cargos or diagramming, conducted by a business or organization 3.10 re t ro f i t( t ing ) incorporation of new technology or new design parts resulting from an approved engineering change to an already supplied item in order to

44、maintain performance SOURCE: IEC/TS 61400-26-1, ed. 1.0, modified, “In order to maintain performance” added. 3.11 safety freedom from unacceptable risk of harm SOURCE: IEC 62278: 2002, 3.35 3.12 service result of activities between a supplier and a customer, and the internal activities carried out b

45、y the supplier to meet the requirements of the customer SOURCE: ISO/IEC Guide 14:2003 3.13 stakeholder individual or organization having a right, share, claim or interest in a system or in its possession of characteristics that meet their needs and expectations SOURCE: ISO/IEC 27032:2012 (EN), 4.45

46、3.14 supplier party that produces, provides, or furnishes an item or service SOURCE: ISO 28219:2009 (EN), 10.30 3.15 upgrading incorporation of new technology or new design parts resulting from an approved engineering change to an already supplied item in order to improve performance2 ISO 2016 All r

47、ights reserved PD ISO/TR 21245-1:2016 ISO/TR 21245-1:2016(E) 4 Stakeholders and their needs/interests of rail projects 4.1 General A rail project requires planning. The planning stage of the rail project includes a proposal phase (conceptual planning phase), pre-feasibility study phase and feasibili

48、ty study phase. From a view of the role/function in the planning stage of the project, project promoters, assessing bodies, funding bodies and decision-makers are generally involved in these phases. This document helps them develop, diagnose and evaluate a plan. The stakeholders playing these roles/

49、functions need to be flexible and fit the planning to different contexts. As this document is a Technical Report, the following list of stakeholders needs/interests cannot be treated as exhaustive. Further effort is necessary to enrich the list. Among these considerations, safety cannot be ignored. Therefore, safety analyses are carried out to minimize the risk of harm. These can be complemented by, for instance, safety evaluations by railway authorities or others (e.g. IEC 62278:2002, local r