DB37 T 1365-2009 信息技术外包服务 服务管理规范.PDF

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1、 DB37 a0a1a2a3a4a5a3a6a3a5a7a7 a8 a9a3 山 东 省 地 方 标 准 DB37/T13652009 信息技术外包服务 服务管理规范 (报批稿) 2009-XX-XX发布 2009-XX-XX实施 山东省质量技术监督局 发 布 DB37/T 13652009 I 前 言 a10a11a12a13a14a15a16a17a18a11a12a19a20a21a22a23a24a25a26 a27 a10a11a12a28a29a30a31a32a33a34a35a36a37a20a21a38a39a40a41a42a43a14a15a16a11a12a19a44a

2、45a46a43a47a48a49a50a51a52a53a54 a27 a10a11a12a55a56a28a29a57a32a58a59a60a43a61a62a63a43a64a65a43a66a67a43a68a69a43a70a69a43a71a72a73a43 a74a75a76a43a77a78a43a79a80a81a43 a58a82 a27 DB37/T 13652009 1 a83 a84a85 a86a87a88a89a90a91a92a93a94a95a96a97a98a99a100a101a102a103a104a105a106a107a108a109a110a11

3、1a112a113a102a103a110a104a105a106a94a114a115a116a117a102a103a118 a119a120a102a103a118a121a122a102a103a118a123a124a102a103a125a86a102a103a118a126a127a102a103a118a128a129a104a130a102a103a118a131a94a102a103a118a132a133a102a103a118a134a135a136 a137a102a103a107a138a139a102a103a140a141a142a143a91a93a94a95

4、a96a144a145a110a146a86a111a112a107a93a94a95a96a99a100a101a147a148a149a150a110a151a152a107a153a154a111a112a155 a86a87a88a156a157a158a159a160a161a162a163a164a165a166a142a143a134a135a167a168a93a94a95a96a110a169a170a113a171a172a93a94a95a96a173a112a169a170a142a143a91a134 a135a167a168a93a94a95a96a102a103a

5、174a175a107a176a177a155 a178 a179a84 a180a181a182a183a184 a185a186a132a187a101a110a188a189a190a99a86a87a88a110a191a157a192a125a172a86a87a88a110a188a189a155a193a194a195a196a197a110a191a157a132a187a113a198a199a200a201a202 a110a203a204a205 a206a207a94a114a208a209a110a166a210a211a212a203a213a214a215a207

6、a156a157a158a86a87a88a113a216a192a113a217a218a219a220a86a87a88a221a125a222a177a110a223a224 a225a226a194a227a228a229a157a230a231a132a187a110a232a233a214a86a155a193a194a207a195a196a197a110a191a157a132a187a113a198a232a233a214a86a156a157a158a86a87a88a155 a234a235a236a237 a238a239a240a240a238 a241a242 a2

7、40a240a243 a123a124a102a103a244a130a111a112 a234a235a236a237 a242 a240a240a245 a242a241a242 a240a240a246 a247a248 a138a139a102a103a109a157a174a175 a234a235a236a237 a242 a240 a242a249 a239 a241a242 a240a240 a249 a134a135a136a137a167a168a134a135a130a250a136a137a102a103a111a112 a234a235a236a237 a242 a2

8、40 a242a251 a240 a241a242 a240a240 a249 a134a135a136a137a167a168 a252a253a146a254a136a137a167a168a111a112 a234a235a236a237 a242 a240 a242a251 a238 a241a242 a240a240 a249 a134a135a136a137a167a168a134a135a130a250a190a157a136a137a167a168a111a112 a234a235a236a237 a242 a240 a242a251a242a241a242 a240a240

9、a249 a134a135a136a137a167a168a255a0a130a250a136a137a167a168a111a112 a234a235a236a237 a242 a240 a242a251 a245 a241a242 a240a240 a249 a134a135a136a137a167a168a1a220a2a102a103a136a137a167a168a111a112 a234a235a236a237 a242 a240 a242 a243 a242a241a242 a240a240 a249 a134a135a136a137a167a168a134a135a130a25

10、0a136a137a3a100a102a103a111a112 a234a235a236a237 a242a242 a240a243a238 a241a242 a240a240a243 a134a135a167a168 a136a137a167a168a134a135a136a137a102a103a97a157a89a4 a234a235a236a237 a242 a5a5a240a246 a6 a238 a241a242 a240a240a239 a134a135a167a168a95a96a102a103a7 a238a8 a131a115a89a116 a9 a10a11 a12a13

11、a14 a185a186a168a15a107a90a16a156a157a158a86a132a187a155 a9a17a83 a18a19 a20a21 a22a23 a20a21a24 a25a26a27a28 a174a169a170a29a30a31a32a101a33a86a34a35a36a142a143a110a37a202a146a254a38a110a118a39a38a110a118a40a41a42a110a134a135a167a168a43a96a107a146a158a134a135 a167a168a110a43a96a44a100a45a46a47a48a2

12、00a113a144a49a169a170a93 a8 a50a43a95a96a142a143a224a48a51a125a110a52a53a54a55a155 a56a57a58a59a60a61a62a63a64 a65a66a66a66a66a66a66a66a66a67 a9a17a178 a68a69a70 a10 a18a19a71 a72a73a74a75 a26a27 a76 a20a24 a77a78 a22 a26 a20 a27 a22a79 a25a80a27 a20a81a20 a28a82 a20a21 a22a23 a20a21a24 a25a26a27a28

13、 a71 a72a73a74a75 a174a169a170a83a84a95a96a142a143a224a85a198a142a143 a8 a131a212a137 a8 a134a135a167a168a95a96a110a54a55a155 a56a57a58a59a60a61a62a63a64 a65a66a66a66a66a66a66a66a66a67 a9a17a9 a86a87a88a89 a23a79 a24 a90a26a25 a79 a77a78a27a78a28 a79 a77 a79 a27 a22 a174a91a107a92a93a95a96a142a143a2

14、24a85a128a129a144a145a95a96a110a222a94a54a55a155 a9a17a95 a86a87a96a97a98 a71a99a19a98a75 a23a79 a24 a90a26a25 a79a100 a24a20 a90a26 a101a79 a24 a85 a102 a103a212a104a103a128a129a142a143a95a96a110a169a170a155 a56a57a58a59a60a61a62a63a64 a65a66a66a66a66a66a66a66a66a67 信息技术外包服务 服务管理规范 DB37/T 13652009

15、2 a105a106a107 a108a109a110a111a112a113a114a115a112a116a117a118a116a110a112a119a120a121 a122a123a124 a125a126a127a128a129a130a131a132 a133a134a135a136a137a138a139a140a141 a142a143a143a143a143a143a143a143a143a144 a145a146a147 a148a149a150a151a152a153a154 a155a156a157a158a159a155 a160a155a157a155a160a

16、161a162a156a155a155a163a155a164 a165 a127a128a166a167a168a169a170a171a172a173a174a175a129 a176 a177a178a127a128a179a180a181a127a128a182a183a129a184a185a132 a133a186a134a135a136a187a138a141 a142a188a189a189a190a191a192 a186 a144 a133 a188 a134a135a136a137a138a139a140a141 a142a143a143a143a143a143a143a

17、143a143a144 a145a146a193 a194a195 a154 a196 a197 a159a198a164 a165 a156a161a159 a165 a158a164a162 a127a128a166a167a168a199a200a201a202a203a204a205a206a207a128a200a201a208a209a210a127a128a166a167a168a129a211a212a132 a133a134a135a136a137a138a139a140a141 a142a143a143a143a143a143a143a143a143a144 a213 a1

18、48a149a214a215 a213a146a216 a217a218a214a215 a219a201a168a220a221a200a201a127a128a129a222a223a179a224a225a226a227a228a229a179a206a230a231a232a166a233a206a230a234a235a132 a219 a176 a236a201a237a168a238a239a240a241a222a223a179a224a225a206a230a129a242a243a244 a176 a245 a246a244 a176 a247a248a244a179a24

19、9a250a251a244a231a252a253a254a181a127a128a255 a0a1a127a128a250a2a168a3a129a4a5a132 a237 a168a220a6a7a8a181a222a223a179a224a225a228a9a10a11a168a12a13a14a15a129a16a252a17a212a231a18a127a128a19a20a21a22a238a23a24a231a220a221a127a128 a255a0a25a26a228a9a231a209a204a201a27a28a29a30a31 a176 a22a32 a176 a22

20、6a33a34a132 a213a146a35 a36a37a214a215 a237 a168a220a174a38a39a40a41a239a231a42a43 a237 a168a129a44a45 a176 a46a128a179a47a48a231a232a17a181a237a168a18a30a49 a176 a50a51 a176 a52a23a53a44a168a40 a129a46a128a179a47a48a132 a237 a168a220a254a181a54a55a129a127a128a182a183a184a185a132 a219a201a168a220a49

21、a212a56a57a41a239a58a227a231a221a41a239a250a227a59a60a61a62a231a56a57a63a64 a176 a9a62a41a239a65a227a211a212a204a129a66a67a231a232 a68a10a220a221a202a203a200a205a69a70a19a71a72a73a129a41a239a19a20a132 a74a41a239a69a75a224a76a77a78a10a231a237a168a220a79a6a7a8a181a129a41a239a19a20a16a252a17a212a231a22

22、1a41a239a129a77a78a80a81a179a77a78a211a212 a226a227a82a254a179a83a84a132 a41a239a166a85a86a87a10a231a237a168a220a79a6a7a8a181a129a41a239a69a75a58a227a132 a213a146a145 a88a89a214a215 a219a201a168a220a9a41a206a230a90a91a66a67a179a92a5a231a5a93a254a181a127a128a202a203a226a33a255a0a132 a219a201a168a220a

23、94a5a127a128a202a203a129a226a33a255a0a42a43a11a95a96a97a224a225a129a10a173a98a99a68a247a22a48a128a129a10a173a98a99a132 a226a33a166a85 a176 a226a33a100a101a220a68a10a226a227a19a20a231a19a20a10a220a102a19a20a61a62a226a227a82a254a231a12a76a10a249a221a200a201a127a128a250a2 a103a104a129a105a70 a176 a200a

24、201a127a128a41a239a34a105a106a252a103a220a129a77a78a132 a213a146a213 a107a108a214a215 a219a201a168a220a109 a110a111 a179a236a201a168a238a239a254a181a127a128a112a113a255a0a129a103a104a105a70a231a201a27a112a113a50a114a115a116 a176 a112a113a117a252a255a0 a176 a118a119a120a121 a179a112a113a122a123a34a12

25、4 a125 a111 a126 a127a127a128a112a113a61a62a130a131a231a202a203a112a113a61a62a220a102a202a203a130a49a128a28a29a129a169a231a130a131a28a132a205a133a242a130a131a129a226 a227a124 a134a111 a79a135a127a128a112a113a61a62a105a70a129a76a225a136a137a103a220a129a120a138a179a139a2a250a2a127a128a112a113a82a254a1

26、24 a140 a111 a221a127a128a202a203a204a249a33a113a129a112a113a76a225a141a137a250a142a129a33a113a92a5a124 a143a111 a79a135a127a128a202a203a129a112a113a240a241a99a226a227a127a128a112a113a82a254a231a129a135a127a128a182a183a184a185a221a144a18a129a145a146a136a137a103a220a129 DB37/T 13652009 3 a147a148a149

27、a150a151 a152a153a154 a155 a156a157 a158 a159a160a161a162a163 a164a165 a166a167 a168a169a170a171a172a173a174a175a176a177a178a179a180a181a182 a183 a165 a184a185 a170a171a175a176a177a173a186a187a176a177a188a189a190a191a170a171a192a193a182 a194a165 a195 a170a171a196a197a198a199a200a170a171a192a193a175a

28、201a202a203a169a204a160a205a206a207a203a169a208a209a210a203a169a208a211a212a203a169a213a214 a215a216a217 a218a219 a220 a221 a159a160a161a162a163 a164a165 a222a223 a170a171a224a225a226a227a204a170a171a228a229a206a230a202 a167 a224a225a231a232a233a197a204a234a235a170a171a224a225a236a237a238 a167 a182

29、a183 a165 a239a166 a224a225a175a206a207a240a241a178a224a225a198a242a243a175a244a245a187a246a247a204a248a249a224a225a250a232a251a252a253a254a202a255a182 a194a165 a202 a167 a0a227a175a1a2a3a230a203a169a204 a222a223 a224a225a175a4a5a187a6a7a204a8a9a224a240a10a11a175a12a13a182 a14 a165 a195 a224a225a198

30、a242a243a15a16a17a18a19a204a162a20a21a22a175a231a232a233a197a201a202a23a24a25a242a243a175a17a18a26a27a214 a215a216a28 a29a30 a31a32a220a221 a33a34a35a36a226a227a160a205a159a160a161a187a15a160a161a178a236a35a37a241a38a39a175a40a41a208a42a43a208a0a232a35a36a175a248a249a208a44a45a178a196a46 a47a48a235a

31、49 a195 a50a51a33a34a35a36a226a227a19a204a159a160a161a162a163 a164a165 a52 a248a53a54a175a40a41a37a202a187a40a41a7a197a204a178a19a55a15a160a161a50a51a40a41a23a56 a167 a162a237a203a169a204a57a58a187a59a60a61a62 a187a63a64a65a66a237a170a171a228a229a175a67a68a182 a183 a165 a55a15a160a161a69a70a71a208a7

32、2a213a208a73a47a0a232a208a74a75a76a77a175a78a79a248a249a0a232a80a81a35a36a182 a194a165 a20 a239a166 a175a170a171a82a83a175a84a85a204a23a86a87a170a171a82a83a88a227a233a197a182 a14 a165 a86a87a89a78a255a43a90a175a236a35a233a197a204a23 a184a185 a89a78a255a43a90a175a240a91a50a51a170a171a92a50a214 a215a2

33、16a93 a94a95 a220 a221 a159a160a161a162a163 a164a165 a195 a15a160a161a96a78a175a26a27a97a168a169a98a160a182 a183 a165 a99 a15a160a161a3a230a175a98a160a161a100a101a174a186a204a100a101a0a22a175a170a171a98a160a161a182 a194a165 a237a98a160a161a50a51a226a227a204 a239a166 a71a171a187a174a186a204a23a248a24

34、9a20a252a175a40a41a37a202a182 a14 a165 a102 a197a103a104a98a160a161a175a250a232a204 a166 a234a71a171a175a105 a166 a106a51a214 a107a98a160a161a175a196a108a109a15a160a161a9a192a110a108a204a111a159a160a161a112a77a55a15a160a161a38a39a0a96a113 a167 a175 a102a114 a245a71a214 a215a216a115 a116 a117a220a221

35、 a159a160a161a162a163 a164a165 a248a249a118a160a170a171a228a229a61a119a226a227a202a255a204a237a228a229a175a120a121a61a119a50a51 a167 a122a187a98a121a182 a183 a165 a184a185 a170a171a228a229a50a45a175a19a39a123a124a187a236a162a175a170a171a173a186a125a126a242a199a127a208a128a227a180 a185 a23a50a51a61a1

36、19a175a129a202a182 a194a165 a184a185 a170a171a228a229a61a119a226a227a202a255a175a233 a167 a187a170a171a50a45a173a186a204a21a22a226a227a228a229a61a119a182 a14 a165 a178a19a50a51a170a171a228a229a61a119a175a130a193a226a227a208a131a119a187a87a132a214 a215a216a133a134 a135a136a137 a138a220a221 a70a139a14

37、0 a102 a226a227a162 a184a185 a159a160a161a187a15a160a161a175a168a141a142a27a204a143a144a145 a146a147a148 a149a150a149a151a152 a208a145 a146a147a148 a149a150a149a153a150 a208a145 a146a147a148 a149a150a149a153a154 a208 a145 a146a147a148 a149a150a149a153a149 a208a145 a146a147a148 a149a150a149a153a155 a

38、208a145 a146a147a148 a149a150a149a156a149 a208a145 a146a147a148 a149a149a150a156a154 a213a157a158a159a160a175a20a35a174a186a106a51a214 a215a216a133a133 a161a162 a220 a221 a74a75a226a227a175a236a35a174a186a163a164a145a146a147a148 a149a150a150a155a149 a165 a149a150a150a166 a214 a167 a168a169a170 a171

39、a159a160a161a162 a184a185 a172a172a173a170a171a175a174a124a187a174a186a204 a195 a170a171a228a229a175a176a170a171a229a159a187a170a171a177a178a42a179a174a186a19a204a6a180 a109a15a160a161a214 a181a182a183a184a185a186a187a188a189a190a191a192a193a194a195a185a196a197a198a199a200a190a201a202a203a204a205a20

40、6a207a208a209a210a206a211a212a206a213a214a204a205a206a187 a188a215a216a217a218 DB37/T 13652009 4 a219a220a221a222a223a224a225a226a227a228a229a230a231a232a233a234a235a236 a237a227 a238a239a240a231a232a233a234a228a241a242GB/T 19001 a243 a244a245a246a247a248 a249a250a251a252a253a254a250a251a255a0a1a2 a

41、243 a3a4a5a6a7a8a9a248 a10 a11 a12a13a14 a10a15a16 a17a18a19a20 a6a7a21a22a23a24a3a25a26a27a251a28a29a30a31 a243 a32a33a34a35a252a36a37a38a39a40a244a245a246a247a41a42a43a44a45a46a47a23a24a48a49a50 a51a52 a53a54 a55a56a57a58a59a60a61a62a63a64a65a66a67a68 a69a70 a71a72 a73a74a75a76a77a63a64a65a66a67a7

42、8 a79a80a81 a82a83 a71 a73a75a84 a53a54 a55a56a59a60a61a62a63a64a65a66a67a63a67a85a86a87a88a89a67a90a91a92a93a94a95 a72 a73a75a96a97a98a99 a100 a101a93a102 a103a104a105a98a106a93a107a60a102a98a106a108a97a78 a109a110a111 a112a113a114a115a116a117a118a119a120a121a122a123a124a125 a111 a112a126 a110a127

43、a128a129a130 a131a132 a133a134a135a114a115a116a117a136a137a138a139a140a141a142a143a144a145a146a147a122a127 a128a129a148 a149 a150a151a152 a131a132 a109a110a138 a153a154a155a156a157a158a159a160a161a162a163a164a136a137a113a165a166 a127 a167a168 a110a138 a169a170a141a142a112a144a145a146a145a171a118a172

44、a154a173a174a163a175a113a112a144a171a124a118a176a177a178a179a180a181a182a183a184 a127 DB37/T 13652009 1 a185a186a187a188 a189 a190 a191a192a193a194 a195 a196a197a197a198a199a200a190 a201 a196a198a198a202 a203a204 a205a206a207a208a209a210a211 a190a212a213a214 a215a216 a189 a196 a191a217a193a218 a190

45、a194 a195 a197 a218 a198 a201 a196a198a198a202 a203a204 a205a206a219a220a207a208a221a222a205a206a223a209a210a215a216 a189a218a191a217a224a225a226 a198a196a198a190a196a198a198a227 a203a204 a207a208a209a210a215a216a211a228 a212a213 a229 a230 a189 a197 a191a217a224a225a226 a198a196a198a196a196a198a198a

46、227 a203a204 a207a208a209a210a215a216a211a231 a212a213 a232 a233a234 a203a204 a235a236a237a238a239a240a241a209a210a215a216 a189 a199 a191 a225a224 a242 a194a225 a243a244 a196a198a198a198a198 a201 a196 a203a204 a205a206a207a208a209a210a211 a196a212a213a214 a245a246a215a230 a189 a247 a191a248a249a250a251a252a253a208a225 a195 a237a240a207a208a254a255a235a236a215a216a0a1a2 a212a213a3