DB37 T 1079-2008 行政服务标准体系 服务质量标准体系.pdf

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1、ICS03.160 A00 山 东 省 地 方 标 准 DB37 DB37/T 10792008 行政服务标准体系 服务质量标准体系 2008-12-9发布 2008-12-30实施 山东省质量技术监督局 发布 DB37/T 10792008 I 前 言 a0a1a2a3a4a5a6a7a8a9a0a1a2a3a10a11a12a13a14a15a16a17a18a19a20a21a22a23a24a25a26a22a27a28a29a30a31 a32a33a34a35 a36a37a38a39a40 a12 a32a33a34a35 a36a37a38a39a41 a12 a32a33a3

2、4a35 a36a37a38a39a42 a12 a32a33a34a35 a36a39a43a41a44 a45a46a47a48a49a50a50a51a52a53a47a48a21a54a55a56a57a58a59a13a60a15a16a17a18a61a62a21 a63a64a65a66 a67 a68a69a70a22a71a72a73a74a75a76a73a21a64a77a15a16a17a18a47a48a49a50a21 a78a79a80a81a74a82a83a57a61a84a85a86a47 a48a87a77a88 a13a60a89a90a74a91a92

3、a26a15a16a17a18a47a48a49a50a50a51a47a48a93a94a95a91a92a52a96a15a97a22a19a21a15a16a17a18a98a99a57a100a31a17a18a47a48 a87a21a22a101a102a103a104a105a26 a106a33a44a41a34a35 a36a107a41a39 a108a43a107a107a42a109 a15a16a17a18a47a48a49a50 a17a18a110a111a47a48a49a50a112a113a15a16a17a18a47a48a49a50a50a51a47a4

4、8a97 a67 a57 a114a50a51a47a48a115a64a116a117a118 a119a119 a106a33a44a41a34a35 a36a107a41a42a108a43a107a107a42 a109 a15a16a17a18a47a48a49a50 a28a120a112a121 a119a119 a106a33a44a41a34a35 a36a107a41a39a108a43a107a107a42 a109 a15a16a17a18a47a48a49a50 a17a18a110a111a47a48a49a50a112a121 a119a119 a106a33a4

5、4a41a34a35 a36a107a42a107a108a43a107a107a42 a109 a15a16a17a18a47a48a49a50 a17a18a122a123a47a48a49a50a112a121 a119a119 a106a33a44a41a34a35 a36a107a42a36a108a43a107a107a42 a109 a15a16a17a18a47a48a49a50 a17a18a78a79a47a48a49a50a112a26 a114a47a48a124a125a126a127a118a128a129a130a15a16a17a18a131a132a12a12

6、8a129a130a110a111a133a134a135a136a137a12a129a138a130a110a111a133a134a135a136a137a26 a114a47a48a62a28a124a125a139a118a140a141a142 a143a144a145 a146a147 a140a148 a149a141a150 a151a152a153 a154a155a156 a157a155a158a26 DB37/T 10792008 1 行政服务标准体系 服务质量标准体系 a159 a160a161 a114a47a48a162a105a163a15a16a17a18a

7、47a48a49a50a131a17a18a110a111a47a48a49a50a21a134a164a74a105a165a12a64a166a12a104a167a54a114a28a120a59a168a110a111 a169a73a47a48a12 a78a79a170a171a47 a48a172a49a50a21a64a166a74a28a120a26 a114a47a48a71a72a173a174a145a175a15a16a176a177a96a178a179a15a16 a180a181a182a183a17a18a131a132 a180a59a117a184a185

8、a131a132a183a17a18a110a111a47a48a49a50a21 a77a186a57a84a187a16a188a63a101a74a189a101a190a46a126a127a191a30a31a192a15a26 a193 a194a160 a195a196a197a198a199 a117a51a200a201a131a21a202a203a204a205a114a47a48a21a89a72a206a166a61a114a47a48a21a202a203a26a207a113a208a209a210a21a89a72a200a201a57a84a211a212a2

9、13a22a21 a214a215a126 a180a216a217a218a219a220a21a96a221a183a222a214a167a223a224a216a71a72a173a114a47a48a57a225a206a57a226a227a93a94a114a47a48a228a166a229a230a21a178a82a231a232 a113a233a191a234a72a235a236a200a201a21a237a128a223a114a26a207a113a216a208a209a210a21a89a72a200a201a57a84a237a128a223a114a71

10、a72a173a114a47a48a26 a106a33a44a41a34a35 a36a107a41a41 a119 a43a107a107a42 a15a16 a180a181a182a183a17a18a162a151 a106a33a44a41a34a35 a36a107a41a42 a119 a43a107a107a42 a15a16a17a18a47a48a49a50 a28a120 a238 a239a240 a241a242a243 a106a33a44a41a34a35 a36a107a41a41 a244 a43a107a107a42 a12 a106a33a44a41a3

11、4a35 a36a107a41a42 a244 a43a107a107a42a245a246a21a168 a117a51a134a164a74a105a165a71a72a173a114a47a48a26 a238a247a159 a248a249a250a195a251a252 a76a17a18a213a70a22a21a253a22a169a73a254a255a28a120a21a171a0a213a104a105a21a47a48a26 a1a2a3a4a5a6a7a8a9a10a11a12a13a14a7a15a16a17a7a15a18a19a7a15a20a21a7a15a2

12、2a23a7a24a25a26a7a27a28a29a6a7a30 a238a247a193 a248a249a250a195a251a252a31a32a33 a110a111a169a73a47a48a100a84a96a29a34a50a35a166a21a36a37a21a22a63a38a49a39a113a17a18a110a111a47a48a49a50a21a172a49a50a26 a238a247a238 a40a41a42a43a251a252 a61a44a45a15a16a17a18a13a60a205a171a131a213a72a21a82a83a74a171a4

13、6a213a104a105a21a47a48a26 a238a247a47 a40a41a42a43a251a252a31a32a33 a78a79a170a171a47 a48a100a84a96a29a34a50a35a166a21a36a37a21a22a63a38a49a39a113a17a18a110a111a47a48a49a50a21a172a49a50a26 a47 a48a49 a248a249a251a252a32a33a50a51a52 a47a247a159 a53a54 a55a56a57a58a59a60a61a62a63a64a55a56a65a66a67a68a

14、57a58a69a70a71a72a73a74a68a75a76a77a78a79a55a56a80a81a82a75a65a83a84a85a86a75a87 a88a89a90a91a92a63a93a73a94a95a96a97a98a99a68a55a56a89a95a80a81a100a101a102a68a103a104a86a91a92a105 a106 a107a108a109a95a57a58a69a70a59a60a110a61a62 a86a111a112a113a75a59a60a110a61a62a105 a114a115a116 a117a118 a119a120a

15、121a122a123a124a125a126a127a128a127a129 DB37/T 10792008 2 a130a131 a55a56a57a58a59a60a61a62a132a133a130 a134 a117a118 a119a120a121a122a123a124a135a136a137a138a139a140 a134a115 a129 a141a142a55a56a57a58a59a60a61a62a68a59a60a63a94a143a144a57a58a145a146a61a62a98a99a143a68a100a101a70a147a148a105 a134a11

16、5a116 a55a56a57a58a59a60a108a149a150a151a152a67a153a85a154a155a85a91a155a59a60a156a91a157a77a158a159a70a59a60a68a73a74a105 a134a115a160 a55a56a57a58a59a60a68a161a162a73a74a108a62a163a155a164a165a155a163 a106 a155a166a98a167a89a105 a168 a119a120a169a170a121a122a171a123a124 a168a115 a129 a119a120a169a

17、170a121a122a172a173a174a175a176 a117a118a177 a178a179a180a181a182a183a184 a117a118 a180a185a181a186a187a181a169a170a188a135a189a186a121a122a190 a168a115a116 a119a120a169a170a121a122a171a123a124a186a126a191a192a139a140 a168a115a116a115 a129 a143a144a108a193a194a195a196a86a162a197a88a198a155a195a196a6

18、4a96a97a199a200a84a201a68a91a92a63a202a203a145a146a73a74a63a204a205a98a206a89a207a55a56 a68a208a209a70a105 a168a115a116a115a116 a143a144a108a193a194a210a153a55a56a91a92a63a211a55a56a212a76a155a147a202a213a214a155a215a89a216a217a161a218a219a201a91a92a96a97a111a112a220a221a68a55 a56a89a95a63a204a205a9

19、8a206a89a207a55a56a68a147a202a70a155a222a223a70a105 a168a115a116a115a160 a143a144a108a224a225a207a56a226a227a155a228a56a229a89a155a162a197a230a146a63a193a194a210a108a57a58a59a60a63a95a80a231a230a232a233a234a86a204a205a55a56 a57a58a80a81a235a201a62a163a68a204a236a63a204a205a98a206a89a207a55a56a68a237

20、a238a70a155a239a240a70a105 a168a115a116a115a114 a143a144a108a241a111a112a143 a106a242 a243a244a70a245a85a159a157a59a60a246a98a99a247 a248 a249 a250a251a178a121a122a171a123a124 a248a115 a129 a249 a250a251a178a121a122a171a123a124a172a173a174a175a176 a117a118 a252a253 a177 a178a179a180a254a255a0a1a178a

21、2a188a135a189a186a121a122a190 a248a115a116 a249 a250a251a178a121a122a171a123a124a186a126a191 a3a4a143a144a68a5a6a132a133a69a7a63a111a112a113a75 a106 a107a108a109a95a143a144a111a112a113a75a86a96a97a111a112a113a75a105 a248a115a116a115 a129 a179a8 a249 a250a251a178a139a140 a143a144a108a211a9a10a155a230

22、a146a155a11a12a13a161a218a84a201a14a88a89a202a203a91a92a63a193a194a143a144a68a111a112a113a75a15a166a98a16a89a64a88a198a195 a196a145a146a155a164a165a155a17a18a155a55a56a68a19a20a63a95a55a56a64a21a86a96a97a80a81a22a23a55a56a105 a248a115a116a115a116 a24a25a249 a250a251a178a139a140 a248a115a116a115a116a

23、115 a129 a96a97a108a64a88a198a143a144a26a27a155a55a56a162a197a28 a106 a88a89a29a146a86a91a92a63a246a193a194a230a146a91a75a63a202a203a162a197a68a223a83 a92a224a155a230a146a93a61a155a30a194a103a104a155a31a32a33a34a155a230a146a75a87a155a35a36a103a104a155a35a36a59a60a37a77a38a39a237a40a13a105 a248a115a1

24、16a115a116a115a116 a41 a218a55a56a162a197a211a42a146a43a230a132a63 a41 a218a44a45a155 a41a46 a75a87a108a202a203a47a48a63a49a50a51a52a68a55a56a53a54a55a204a205 a55a56a211a56a98a99a155a211a57a230a146a105 a248a115a116a115a116a115a160 a26 a27a55a56a162a197a230a146a91a75a58a239a207a59a85a159a195a196a26a60a63a203a204a150a85a231a233a105 a248a115a116a115a160 a61 a135a189 a24a25 a62 a118 a63a64a65a254a186a178a2a121a122a190 a55a56a57a58a59a60a61a62 a57a58a69a70a59a60 a111a112a113a75a59a60