EN ISO 41001-2018 Facility management - Management systems - Requirements with guidance for use.pdf

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1、BSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06Facility management Management systems Requirements with guidance for use (ISO 41001:2018)BS EN ISO 41001:2018National forewordThis British Standard is the UK implementation of EN ISO 41001:2018. It supersedes BS ISO 41

2、001:2018, which is withdrawn.The UK participation in its preparation was entrusted to Technical Committee FMW/1, Facilities management.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary prov

3、isions of a contract. Users are responsible for its correct application. The British Standards Institution 2018 Published by BSI Standards Limited 2018ISBN 978 0 539 01170 8ICS 03.080.10; 03.100.70Compliance with a British Standard cannot confer immunity from legal obligations.This British Standard

4、was published under the authority of the Standards Policy and Strategy Committee on 31 May 2018.Amendments/corrigenda issued since publicationDate Text affected31 May 2018 This corrigendum renumbers BS ISO 41001:2018 as BS EN ISO 41001:2018BRITISH STANDARDBS EN ISO 41001:2018EUROPEAN STANDARDNORME E

5、UROPENNEEUROPISCHE NORMEN ISO 41001May 2018ICS 03.080.10; 03.100.70EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGCEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2018 CEN Ref. No. EN ISO 41001:2018: EAll rights of exploitation in an

6、y form and by any means reserved worldwide for CEN national MembersFacility management - Management systems - Requirements with guidance for use (ISO 41001:2018)Facility management - Systmes de management - Exigences avec directives dutilisation (ISO 41001:2018)Facility Management - Managementsystem

7、e - Anforderungen mit Anleitung fr die Anwendung (ISO 41001:2018)This European Standard was approved by CEN on 2 April 2018.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard wit

8、hout any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other

9、language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Den

10、mark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.English Ve

11、rsionEN ISO 41001:2018 (E)European forewordThis document (EN ISO 41001:2018) has been prepared by Technical Committee ISO/TC 267 “Facility management” in collaboration with Technical Committee CEN/TC 348 “Facility Management” the secretariat of which is held by NEN.This European Standard shall be gi

12、ven the status of a national standard, either by publication of an identical text or by endorsement, at the latest by November 2018, and conflicting national standards shall be withdrawn at the latest by November 2018.Attention is drawn to the possibility that some of the elements of this document m

13、ay be the subject of patent rights. CEN shall not be held responsible for identifying any or all such patent rights.According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulg

14、aria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzer

15、land, Turkey and the United Kingdom.Endorsement noticeThe text of ISO 41001:2018 has been approved by CEN as EN ISO 41001:2018 without any modification.iiBS EN ISO 41001:2018ISO 41001:2018Foreword ivIntroduction v1 Scope . 12 Normative references 13 Terms and definitions . 14 Context of the organiza

16、tion . 44.1 Understanding the organization and its context . 44.2 Understanding the needs and expectations of interested parties 44.3 Determining the scope of the FM system . 54.4 FM system . 55 Leadership 55.1 Leadership and commitment . 55.2 Policy . 65.3 Organizational roles, responsibilities and

17、 authorities 66 Planning . 76.1 Actions to address risks and opportunities . 76.2 FM objectives and planning to achieve them 77 Support . 87.1 Resources . 87.2 Competence . 87.3 Awareness . 87.4 Communication 87.5 Documented information . 97.5.1 General 97.5.2 Creating and updating information . 97.

18、5.3 Control of documented information . 97.5.4 FM information and data requirements .107.6 Organizational knowledge . 108 Operation 118.1 Operational planning and control . 118.2 Coordination with interested parties . 118.3 Integration of services . 119 Performance evaluation 119.1 Monitoring, measu

19、rement, analysis and evaluation 119.2 Internal audit . 129.3 Management review 1210 Improvement .1310.1 Nonconformity and corrective action 1310.2 Continual improvement . 1410.3 Preventive actions . 14Annex A (informative) Guidance on the use of this document .15Bibliography .45 ISO 2018 All rights

20、reserved iiiContents PageBS EN ISO 41001:2018ISO 41001:2018ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committe

21、es. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the Inte

22、rnational Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the di

23、fferent types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO sh

24、all not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).Any trade name used in this document

25、is information given for the convenience of users and does not constitute an endorsement. For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adherence to the World Trade Organi

26、zation (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: www.iso.org/iso/foreword.html.This document was prepared by Technical Committee ISO/TC 267, Facility management.iv ISO 2018 All rights reservedBS EN ISO 41001:2018ISO 41001:2018Introduction0.1 GeneralFacility man

27、agement (FM) integrates multiple disciplines in order to have an influence on the efficiency and productivity of economies of societies, communities and organizations, as well as the manner in which individuals interact with the built environment. FM affects the health, well-being and quality of lif

28、e of much of the worlds societies and population through the services it manages and delivers.While FM has such a broad impact, recognition of its principles and practices at a global level has been lacking. This document provides the basis for a common interpretation and understanding of FM and the

29、 ways in which it can benefit organizations of all kinds.The development of the market for FM services would be enhanced by the presence of a common global structure and supporting standard. The sector benefits from a common basis upon which FM can be assessed and measured. This is the primary drive

30、r for, and purpose of, this document.In a globally-competitive environment, FM organizations and providers need to communicate among themselves and with interested parties using common principles, concepts and terms, including assessment and measurement of performance. This document is intended to r

31、aise the standard of care and increase levels of quality, thereby stimulating organizational maturity and competition for the delivery of FM.The benefits of an integrated system standard for FM include: improved workforce productivity, safety and health and well-being; improved communication of requ

32、irements and methodologies among and between public and private sector organizations; improved efficiency and effectiveness, thus improving cost benefits to organizations; improved service consistency; providing a common platform for all types of organizations.This document is applicable to any orga

33、nization that wishes to: establish, implement, maintain and improve an integrated FM system; assure itself of conformity with its stated management policy; demonstrate conformity with this document by: making a self-determination and self-declaration; seeking confirmation of its conformity by partie

34、s having an interest in the organization; seeking confirmation of its self-declaration by a party external to the organization; seeking certification/registration of its FM system by an accredited third-party certification body.0.2 Process approachThis document applies the framework developed by ISO

35、 to improve alignment among its International Standards for management systems.This document promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a management system standard to enhance customer satisfaction by meeting their requirements. ISO 2

36、018 All rights reserved vBS EN ISO 41001:2018ISO 41001:2018For an organization to function effectively, it needs to determine and manage numerous interrelated activities. An activity, or set of activities, using resources and managed in order to enable the transformation of inputs into outputs, can

37、be considered as a process. Generally, the output from one process directly forms the input to the next.The application of a system of processes within an organization, together with the identification, interactions of these processes and their management to produce the desired outcome, can be refer

38、red to as the “process approach”.An advantage of the process approach is the ongoing control that it provides over the linkage between the individual processes within the system of processes, as well as over their combination and interaction.When used within an FM system, such an approach emphasizes

39、 the importance of:a) understanding and meeting the demand organizations requirements through an integrated planning process;NOTE A demand organization is an entity which has a need and the authority to incur costs to have requirements met. It is typically an authorized representative within a funct

40、ional unit of the organization.b) the relationship between the integrated planning process and Clauses 4 to 10 of the FM system;c) the documentation associated with the requirements of the FM system and the subject of certification assessments;d) all of the above in the context of management levels;

41、e) continual improvement of processes based on objective measurement.To preview the FM system, the core processes start with understanding and defining the following criteria within a demand organization. Context of the organization: understanding and determining the appropriate FM system (see Claus

42、e 4). Leadership: understanding organizational roles, responsibilities, policies and authorities (see Clause 5). Planning: understanding risks, strategic objectives and current policies (see Clause 6). Support: understanding available versus required resources in the form of financial, human and tec

43、hnology (see Clause 7). Operations: delivering integrated FM services (see Clause 8). Performance evaluation: benchmarking standards, monitoring and meeting target requirements (see Clause 9). Improvement: reviewing benchmarked standards, identifying and implementing process improvement initiatives

44、(see Clause 10).Reference is made to the demand organization and the organization throughout this document. This distinction is made due to the variable nature in which FM services may be delivered through internal staffing within the demand organization, external service providers, or a combination

45、 of the two. The requirements of this document apply to the FM organization. However, as illustrated in Figure 1, the FM organization and the demand organization need to work together to clearly define needs to meet the core business strategy, and to develop FM policies and practices that will enabl

46、e the core business activities of the demand organization. The organization (and top management) refers to the FM organization throughout, unless otherwise noted as the demand organization.vi ISO 2018 All rights reservedBS EN ISO 41001:2018ISO 41001:2018In addition, the clauses of this document can

47、be considered through the process approach methodology known as “Plan-Do-Check-Act” (PDCA), as is illustrated in Figure 1. PDCA can be briefly described as follows.Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organizations

48、 policies.Do: implement the processes.Check: monitor and measure processes and product against policies, objectives and requirements for the product and report the results.Act: take actions to continually improve process performance.Figure 1 Process approach methodology in facility management ISO 20

49、18 All rights reserved viiBS EN ISO 41001:2018This page deliberately left blankFacility management Management systems Requirements with guidance for use1 ScopeThis document specifies the requirements for a facility management (FM) system when an organization:a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of thedemand organization;b) aims to consistently meet the needs of interested parties and applicable requirements;c) aims to be sustainable in a globally-competitive environment.The req