【公务员类职业资格】银监监管专业分类模拟题4及答案解析.doc
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1、银监监管专业分类模拟题 4 及答案解析(总分:100.00,做题时间:90 分钟)一、英语阅读理解题(总题数:5,分数:100.00)Nowadays, we hear a lot about the growing threat of globalization, accompanied by those warnings that the rich pattern of local life is being undermined, and many dialects and traditions are becoming extinct. But stop and think for a
2、 moment about the many positive aspects that globalization is bringing.Read on and you are bound to feel comforted, ready to face the global future, which is surely inevitable now. Consider the Internet, that prime example of our shrinking world. Leaving aside the all-to-familiar worries about porno
3、graphy and political extremism, even the most narrow-minded must admit that the net offers immeasurable benefits, not just in terms of education, the sector for which it was originally designed, but more importantly on a global level, the spread of news and comment. It will be increasingly difficult
4、 for politicians to maintain their regimes of misinformation, as the oppressed will not only find support and comfort, but also be able to organize themselves more effectively. MTV is another global provider that is often criticized for imposing popular culture on the unsuspecting millions around th
5、e world. Yet the viewers“ judgment on MTV is undoubtedly positive; it is regarded as indispensable by most of the global teenage generation who watch it, a vital part of growing up. And in the final analysis, what harm can a few songs and videos cause? Is the world dominance of brands like Nike and
6、Coca-Cola so bad for us, when all is said and done? Sportswear and soft drinks are harmless products when compared to the many other things that have been globally available for a longer period of time heroin and cocaine, for example. In any case, just because Nike shoes and Coke cans are for sale,
7、it doesn“t mean you have to buy them-even globalization cannot deprive the individual of his free will. Critics of globalization can stop issuing their doom and gloom statements. Life goes on, and has more to offer for many citizens of the world than it did for their parents“ generation.(分数:20.00)(1
8、).Some people feel sad about globalization because they believe it will _.(分数:4.00)A.bring threat to the world peaceB.impair the diversified local lifeC.disrupt their present easy life-styleD.increase the size of people speaking dialects(2).Internet was originally designed _.(分数:4.00)A.to promote ed
9、ucationB.to distribute news and commentC.to relieve people of worriesD.to publicize political beliefs(3).What is the writer“s attitude towards globalization?(分数:4.00)A.SuspiciousB.PositiveC.IndifferentD.Contemptuous(4).It is implied in the passage that Nike and Coca-Cola _.(分数:4.00)A.should not beco
10、me dominant brandsB.has been ignored by many peopleC.cannot be compared with drugsD.shouldn“t have caused so much concern(5).Which of the following could be the best title of the passage?(分数:4.00)A.Globalization Is StandardizationB.Globalization: Like It or Lump ItC.Globalization: Don“t Worry, Be Ha
11、ppyD.Globalization Brings EqualityHigh-quality customer service is preached by many, but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone wh
12、o will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton school. “Storytelling hurts retailers and entertains consumers,“ said Paul
13、a Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.“ On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three
14、more due to negative reviews. The resulting “snowball effect“ can be disastrous to retailers. According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lo
15、ts, cluttered shelves, over-loaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty par
16、king spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space. Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers,
17、 and having sales representatives on hand to answer questions. Most importantly, salespeople should be diplomatic and polite with angry customers. “Retailers who“re responsive and friendly are more likely to smooth over issues than those who aren“t so friendly.“ said Professor Stephen Hoch. “Maybe s
18、omething as simple as a greeter at the store entrance would help.“ Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.(分数:20.00)(1).Wh
19、y are store managers often the last to hear complaints?(分数:4.00)A.Most customers won“t bother to complain even if they have had unhappy experiencesB.Customers would rather relate their unhappy experiences to people around themC.Few customers believe the service will be improvedD.Customers have no ea
20、sy access to store managers(2).What does Paula Courtney imply by saying “ . the shopper must also find a replacement“ (Line 6, Para. 2) ?(分数:4.00)A.New customers are bound to replace old onesB.It is not likely the shopper can find the same products in other storesC.Most stores provide the same kind
21、of serviceD.Not complaining to the manager causes the shopper some trouble too(3).Shop owners often hire moonlighting police as parking attendants so that shoppers _.(分数:4.00)A.can stay longer browsing in the storeB.won“t have trouble parking their carsC.won“t have any worries about securityD.can fi
22、nd their cars easily after shopping(4).What contributes most to smoothing over issues with customers?(分数:4.00)A.Manners of the salespeopleB.Hiring of efficient employeesC.Huge supply of goods for saleD.Design of the store layout(5).To achieve better shopping experiences, customers are advised to _.(
23、分数:4.00)A.exert pressure on stores to improve their serviceB.settle their disputes with stores in a diplomatic wayC.voice their dissatisfaction to store managers directlyD.shop around and make comparisons between storesFor more than 10 years there has been a bigger rise in car crime than in most oth
24、er types of crime. An average of more than two ears a minute are broken into, vandalized or stolen in the UK. Car crime accounts for almost a third of all reported offences with no signs that the trend is slowing down. Although there are highly professional criminals involved in car theft, almost 90
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