ISO 8000-8-2015 Data quality - Part 8 Information and data quality Concepts and measuring《数据质量 第8部分 信息和数据质量 概念和测量》.pdf

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1、 ISO 2015 Data quality Part 8: Information and data quality: Concepts and measuring Qualit des donnes Partie 8: Informations et qualit des donnes: Concepts et mesurage INTERNATIONAL STANDARD ISO 8000-8 First edition 2015-11-15 Reference number ISO 8000-8:2015(E) ISO 8000-8:2015(E)ii ISO 2015 All rig

2、hts reserved COPYRIGHT PROTECTED DOCUMENT ISO 2015, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet

3、or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copy

4、rightiso.org www.iso.org ISO 8000-8:2015(E)Foreword iv Introduction v 1 Scope . 1 2 Normative references 1 3 T erms and definitions . 1 4 Fundamental concepts . 2 5 Information and data quality 3 5.1 Syntactic quality . 3 5.2 Semantic quality 3 5.3 Pragmatic quality 5 6 Conformance . 5 Annex A (norm

5、ative) Document identification . 6 Annex B (informative) Syntactic quality rules 7 Annex C (informative) Pragmatic quality 8 Annex D (informative) Activity model for measuring information and data quality 9 Bibliography .15 ISO 2015 All rights reserved iii Contents Page ISO 8000-8:2015(E) Foreword I

6、SO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical c

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8、otechnical standardization. The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was dr

9、afted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives). Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent

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11、stitute an endorsement. For an explanation on the meaning of ISO specific terms and expressions related to conformit y assessment, as well as information about ISOs adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: www.iso.org/

12、iso/foreword.html. The committee responsible for this document is Technical Committee ISO/TC 184, Industrial automation systems and integration, Subcommittee SC 4 Industrial data. ISO 8000 is organized as a series of parts, each published separately. The structure of ISO 8000 is described in ISO/TS

13、80001. A complete list of parts of ISO 8000 is available from the Internet: http:/ /www.iso.org/iso/home/store.htmiv ISO 2015 All rights reserved ISO 8000-8:2015(E) Introduction The ability to create, collect, store, maintain, transfer, process and present information and to support business process

14、es in a timely and cost effective manner requires both an understanding of the characteristics of the information and data that determine its quality, and an ability to measure, manage and report on information and data quality. ISO 8000 defines characteristics of information and data that determine

15、 its quality, and provides methods to manage, measure, and improve the quality of information and data. When assessing the quality of information and data, it is useful to perform the assessment in accordance with documented methods. It is also important to document the tailoring of standardized met

16、hods with respect to the expectation and requirements pertinent to the business. ISO 8000 includes parts applicable to all types of data, and parts applicable to specific types of data. ISO 8000 can be used independently or in conjunction with quality management systems. This part of ISO 8000 can be

17、 used on its own or in conjunction with other parts of ISO 8000. This part of ISO 8000 is intended for use by those actors that have a vested interest in information or data quality, with a focus on one or more information systems both inter-organization and intra- organization views, and throughout

18、 all life cycle phases. When assessing whether the quality of information and data is sufficient, it is necessary to establish the threshold, pertinent to the business, for each object to be measured. This part of ISO 8000 does not set these thresholds. When talking of measured values, it is importa

19、nt to state the scale used. This part of ISO 8000 does not define the scales against which the quality of information and data are measured, but call for them to be stated. When communicating the result of the quantification of the quality of information and data, it is useful for the receiver to be

20、 able to understand the confidence of the result. In particular, it is important to know if any rule was not applied, or if any information or data was not checked. This part of ISO 8000 provides the following: a definition of information and data quality; a structured way to plan and perform inform

21、ation and data quality measurements; prerequisites for measuring information and data quality; requirements for reporting information and data quality measurements. This part of ISO 8000 is applicable independent of status of organization, type of information or data, hardware storage medium, softwa

22、re, information security and information life cycle stage. This part of ISO 8000 can be used in relation to activities that use or depend on information or data. These activities include capturing, storing, archiving, retrieving, tracking, transferring, displaying, delivering, and disposal of data.

23、NOTE The planned ISO 80009 1)is intended to provide guidance on how to apply this part of ISO 8000 in a quality management system and through the life cycle stages of systems and software. 1) Under preparation. ISO 2015 All rights reserved v Data quality Part 8: Information and data quality: Concept

24、s and measuring 1 Scope This part of ISO 8000 describes fundamental concepts of information and data quality, and how these concepts apply to quality management processes and quality management systems. It also specifies prerequisites for measuring information and data quality when executed within q

25、uality management processes and quality management systems. 2 Normative references The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the la

26、test edition of the referenced document (including any amendments) applies. ISO 80002, Data quality Part 2: Vocabulary 3 T erms a nd definiti ons For the purposes of this document, the terms and definitions given in ISO 80002 and the following apply. 3.1 data reinterpretable representation of inform

27、ation in a formalized manner suitable for communication, interpretation, or processing SOURCE: ISO/IEC 2382:2015, 2121272, modified Notes to entry have been removed. 3.2 entity concrete or abstract thing in the domain under consideration SOURCE: ISO 19439:2006, 3.29, modified The word “any” has been

28、 removed at the start of the definition. 3.3 information knowledge concerning objects, such as facts, events, things, processes, or ideas, including concepts, that within a certain context has a particular meaning SOURCE: ISO/IEC 2382:2015, 2121271, modified Field of application and notes to entry h

29、ave been removed. 3.4 metadata data that defines and describes other data SOURCE: ISO/IEC 11179-1:2004, 3.2.16 INTERNATIONAL ST ANDARD ISO 8000-8:2015(E) ISO 2015 All rights reserved 1 ISO 8000-8:2015(E) 3.5 requirement need or expectation that is stated, generally implied or obligatory SOURCE: ISO

30、9000:2015, 3.6.4, modified Notes to entry have been removed. 3.6 ve r i f ic at ion confirmation, through the provision of objective evidence, that specified requirements have been fulfilled SOURCE: ISO 9000:2015, 3.8.12, modified Notes to entry have been removed. 3.7 validation confirmation, throug

31、h the provision of objective evidence, that the requirements for a specific intended use or application have been fulfilled SOURCE: ISO 9000:2015, 3.8.13, modified Notes to entry have been removed. 4 Fundamental concepts An information system is a designed system that collects, stores, processes, an

32、d distributes information about the state of a domain. The information is represented and formalized in the system as data, and presented through user interfaces. NOTE 1 For an explanation of states of domains, see Reference 13. The main purpose of this part of ISO 8000 is to provide a foundation fo

33、r measuring information and data quality. Information and data quality is defined and measured according to the following categories: syntactic quality, which is the degree to which data conforms to its specified syntax, i.e. requirements stated by the metadata; semantic quality, which is the degree

34、 to which data corresponds to what it represents; pragmatic quality, which is the degree to which data is found suitable and worthwhile for a particular purpose. Measuring syntactic and semantic quality is performed through a verification process, while measuring pragmatic quality is performed throu

35、gh a validation process. When measuring a physical object, the measurements can be described as the dimensions length, width and height. If the object is a cylinder, radius is a candidate characteristic. Establishing a useful set of characteristics pertinent to the case at hand is important in order

36、 to cater for communication of the measurements. This part of ISO 8000 offers a set of dimensions for quantifying the quality of information and data. An activity model supporting information and data quality measurement is provided in Annex D. See ISO/TS 80001 for the overall description and archit

37、ecture of ISO 8000. NOTE 2 The planned ISO/TS 80003 2)is intended to further explain the architecture of ISO 8000. 2) Under preparation.2 ISO 2015 All rights reserved ISO 8000-8:2015(E) 5 Information and data quality 5.1 Syntactic quality Syntactic quality is the degree to which data conforms to its

38、 specified syntax, i.e. requirements stated by the metadata. EXAMPLE 1 A specific set of data conforms to its implementation schema. EXAMPLE 2 A specific sentence conforms to the grammatical rules of the language and use words from the language dictionary. For a syntactic verification to comply with

39、 this part of ISO 8000, i.e. that syntactic quality can be measured, the following shall be available: a complete set of syntactic quality rules (see Annex B); a formal specification of how the information is expressed; for each syntactic rule: the definition of how compliance is to be measured; a d

40、escription of the issues that will arise in the data set if the data does not comply to the rule; a description of what it means not to comply to a rule; EXAMPLE 3 Duplicates could occur when the entity integrity rule is violated. if there are any rules defined that are not subject to checking then

41、these shall be listed; the definition of how deviations are registered and presented; the number of checks performed for each rule; the number of occurrences that comply with each rule. 5.2 Semantic quality Semantic quality is the unique and unambiguous correspondence of identifiable data units to t

42、he entities represented. Consequently, the requirement to fulfil is the correspondence of the data to the entities represented as these are viewed through a conceptual model. Semantic quality is the degree to which the data corresponds to what it represents. NOTE 1 For an explanation of conceptual m

43、odel and conceptual modelling, see Reference 13. EXAMPLE 1 A specific sentence is required to be a true statement. Correspondence between the data and what it represents is established by verifying that these criteria are fulfilled: mapped completely: every entity in the domain of interest shall be

44、represented; EXAMPLE 2 Violation of criterion: in an employee register, an employee is not registered. mapped consistently: each entity in the domain of interest shall be represented by one of the following: at most, one identifiable data unit; or multiple but consistent identifiable units; or multi

45、ple identifiable units whose inconsistencies are resolved within an acceptable time frame; ISO 2015 All rights reserved 3 ISO 8000-8:2015(E) EXAMPLE 3 Violation of criterion: in an employee register, one employee has been given two employee numbers. mapped meaningfully: each identifiable data unit s

46、hall represent at least one specific entity in the domain of interest; EXAMPLE 4 Violation of criterion: in an employee register, one employee number does not correspond to any employee. mapped unambiguously: each identifiable data unit shall represent at most one specific entity in the domain of in

47、terest; EXAMPLE 5 Violation of criterion: in an employee register, two employees have been given the same employee number. entities in the domain of interest mapped correctly: each identifiable data unit shall map to the correct entity in the domain of interest; EXAMPLE 6 Violation of criterion: in

48、an employee register, there is a mix-up in employee number regarding two employees. properties mapped correctly: all attribute values in an identifiable data unit shall match the property values for the represented entity in the domain of interest. EXAMPLE 7 Violation of criterion: in an employee re

49、gister an employee has been registered with an incorrect address. For a semantic verification to comply with this part of ISO 8000, i.e. that semantic quality can be measured, the following shall be available: a documented conceptual model of the universe of discourse including relationships; a presentation of the data in a form that enables them to be seen through the conceptual model, and thus mapped to what they represent; a prescription of the methods