IEC 61968-8-2015 Application integration at electric utilities - System interfaces for distribution management - Part 8 Interfaces for customer operations《电力事业应用集成 分布式管理用系统接口 第8部分 消费者操作接口》.pdf
《IEC 61968-8-2015 Application integration at electric utilities - System interfaces for distribution management - Part 8 Interfaces for customer operations《电力事业应用集成 分布式管理用系统接口 第8部分 消费者操作接口》.pdf》由会员分享,可在线阅读,更多相关《IEC 61968-8-2015 Application integration at electric utilities - System interfaces for distribution management - Part 8 Interfaces for customer operations《电力事业应用集成 分布式管理用系统接口 第8部分 消费者操作接口》.pdf(62页珍藏版)》请在麦多课文档分享上搜索。
1、 IEC 61968-8 Edition 1.0 2015-05 INTERNATIONAL STANDARD Application integration at electric utilities System interfaces for distribution management Part 8: Interfaces for customer operations IEC 61968-8:2015-05(en) colour inside THIS PUBLICATION IS COPYRIGHT PROTECTED Copyright 2015 IEC, Geneva, Swi
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9、l Vocabulary (IEV) online. IEC Glossary - std.iec.ch/glossary More than 60 000 electrotechnical terminology entries in English and French extracted from the Terms and Definitions clause of IEC publications issued since 2002. Some entries have been collected from earlier publications of IEC TC 37, 77
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11、lities System interfaces for distribution management Part 8: Interfaces for customer operations INTERNATIONAL ELECTROTECHNICAL COMMISSION ICS 33.200 ISBN 978-2-8322-2678-0 Registered trademark of the International Electrotechnical Commission Warning! Make sure that you obtained this publication from
12、 an authorized distributor. colour inside 2 IEC 61968-8:2015 IEC 2015 CONTENTS FOREWORD . 4 1 Scope 7 2 Normative references 7 3 Terms, definitions and abbreviations . 7 3.1 Terms and definitions 7 3.2 Abbreviations 8 4 Reference and information models 8 4.1 Reference model . 8 4.1.1 General . 8 4.1
13、.2 Customer support (CS) 9 4.2 Customer support functions and components 9 4.3 Static information model . 9 4.3.1 General . 9 4.3.2 Classes for customer support 9 5 Customer support message types 10 5.1 General . 10 5.2 Trouble ticket 11 5.2.1 General . 11 5.2.2 Message format . 12 5.3 Incident info
14、rmation 12 5.3.1 General . 12 5.3.2 Message format . 14 5.4 Service request . 15 5.4.1 General . 15 5.4.2 Message format . 16 5.5 Service order 17 5.5.1 General . 17 5.6 Work request 17 5.6.1 General . 17 5.7 Customer agreement 18 5.7.1 General . 18 5.7.2 Message format . 20 Annex A (normative) XML
15、schemas for message payloads 21 Bibliography 58 Figure 1 IEC 61968-8 context model 8 Figure 2 Example of trouble ticket exchange between CIS and OMS 11 Figure 3 Trouble ticket message 12 Figure 4 Example of incident information exchange between OMS and CIS . 13 Figure 5 Incident information message
16、. 14 Figure 6 Example of a service request exchange between CIS and WMS 15 Figure 7 Service request message . 16 Figure 8 Example of a service order exchange between CIS and WMS 17 Figure 9 Example of a work request exchange between CIS and WMS 18 IEC 61968-8:2015 IEC 2015 3 Figure 10 Example of a c
17、ustomer exchange between CIS and external or third party systems 19 Figure 11 Customer agreement message . 20 Figure A.1 Trouble ticket XSD 24 Figure A.2 Incident information XSD 28 Figure A.3 Customer agreement XSD 35 Figure A.4 Service request XSD . 57 Table 1 Document overview for IEC 61968-8 . 6
18、 Table 2 Business functions and abstract components 9 Table 3 Customer support classes . 10 4 IEC 61968-8:2015 IEC 2015 INTERNATIONAL ELECTROTECHNICAL COMMISSION _ APPLICATION INTEGRATION AT ELECTRIC UTILITIES SYSTEM INTERFACES FOR DISTRIBUTION MANAGEMENT Part 8: Interfaces for customer operations F
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