1、剑桥商务英语中级-130 及答案解析(总分：100.00，做题时间：90 分钟)一、READING(总题数：0，分数：0.00)二、PART ONE(总题数：1，分数：7.00) A. Toronto COURSE BOOKINGSCourse: (9) Level: (10) Name: Ms Amy ChoiPosition/Job: (11) Name of Line Manager: Mr. LimPosition/Job of Line Manager: (12) （分数：4.00）填空项 1:_填空项 1:_填空项 1:_填空项 1:_十五、PART TWO(总题数：0，分数：0.
2、00)十六、Section One(总题数：1，分数：5.00)(1)._（分数：1.00）填空项 1:_(2)._（分数：1.00）填空项 1:_(3)._（分数：1.00）填空项 1:_(4)._（分数：1.00）填空项 1:_(5)._（分数：1.00）填空项 1:_十七、Section Two(总题数：1，分数：5.00)(1)._（分数：1.00）填空项 1:_(2)._（分数：1.00）填空项 1:_(3)._（分数：1.00）填空项 1:_(4)._（分数：1.00）填空项 1:_(5)._（分数：1.00）填空项 1:_十八、PART THREE(总题数：1，分数：8.00)(
3、1).Ricky Bland criticises UK employers for _.（分数：1.00）A.the total amount of money spent on trainingB.the way they allocate budgetsC.the quality of the training provided(2).According to Ricky Bland, why is it necessary to improve training in the UK?（分数：1.00）A.To equal the quality of training in other
4、 countries.B.To satisfy the demand from workers.C.To raise productivity levels.(3).What point does Ricky Bland make about the fast-industry?（分数：1.00）A.Its attitude to staff development is often misunderstood.B.It has difficulty recruiting suitable staff.C.It invests more in technology than in staf(4
5、).Burger House offers its staff _.（分数：1.00）A.training in a range of skillsB.finacial incentives to take training coursesC.a specified time allowance for training(5).Ricky Bland claims that fast-food restaurants differ from expensive ones with regard to _.（分数：1.00）A.the degree of job satisfactionB.th
6、e quality of the staffC.the opportunities for promotion(6).Ricky Bland expects that pressure for improved training in fast-food restaurants will comes from _.（分数：1.00）A.job applicantsB.managersC.customers(7).Ricky Bland believes that the government should _.（分数：1.00）A.give companies additional finan
7、cial benefits for providing trainingB.set up bodies to organise sector-wide training schemesC.introduce new qualifications for low-skilled staff(8).Ricky Bland expects that the government will soon _.（分数：1.00）A.give every worker a fixed amount of trainingB.look at the qualifications that currently e
8、xistC.provide grants for certain types of training十九、SPEAKING(总题数：0，分数：0.00)二十、PART ONE(总题数：1，分数：5.00)3. The interview-about 3 minutes In this part the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.（分数：5.00）_二
9、十一、PART TWO(总题数：1，分数：5.00)4. “Mini presentation-about 6 minutes In this part of the text you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.A WHAT IS IMPORTANT
10、 WHEN. ?YOUR COMPANY IS INVOLVED IN A PRICE WAR BE FLEXIBLE PLEASING CUSTOMERSB WHAT IS IMPORTANT WHEN. ?PREPARING FOR A BUSINESS TRIP ABROAD IDENTIFYING THE OBJECTIVES OF THE TRIP BRINGING NEEDED THINGSC WHAT IS IMPORTANT WHEN. ?PREDICTING PROFITS CURRENT SALES FIGURES MARKET TRENDS（分数：5.00）_二十二、PA
11、RT THREE(总题数：1，分数：5.00)5.Discussion-about 5 minutesIn this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner.After that the examiner will ask you more questi
12、ons related to the topic.For two candidatesNo-Smoking PolicyYour company is considering introducing a No-Smoking policy. You have been asked to give your opinions on this policy.Discuss the situation together, and decide: What are the advantages and disadvantages of having a Non-Smoking policy in a
13、company. How the company could deal with any objections from staff who are smokers.For three candidatesNo-Smoking PolicyYour company is considering introducing a No-Smoking policy. You have been asked to give your opinions on this policy.Discuss the situation together, and decide: What are the advan
14、tages and disadvantages of having a Non-Smoking policy in a company. How the company could deal with any objections from staff who are smokers. What would be the main staffs reaction.（分数：5.00）_剑桥商务英语中级-130 答案解析(总分：100.00，做题时间：90 分钟)一、READING(总题数：0，分数：0.00)二、PART ONE(总题数：1，分数：7.00) A. Toronto COURSE
15、BOOKINGSCourse: (9) Level: (10) Name: Ms Amy ChoiPosition/Job: (11) Name of Line Manager: Mr. LimPosition/Job of Line Manager: (12) （分数：4.00）填空项 1:_ （正确答案：financial statements）解析：听力原文 9-12M: ABP In-House Training, Mike speaking. Good morning.F: Good morning, Mike. This is Kim here, from Human Resour
16、ces. Weve got someone new starting in the Accounts Department and Id like to book her on the course on financial statements. Is there a place for her on the next course?M: Well, it depends. We actually run two courses, one for beginners, and theres also an advanced course, but shell have to be a qua
17、lified accountant to go on that.F: Yes, shell actually need the advanced one.M: OK, that should be all right. Can you give me her name, please?F: Amy Choi.M: And her job title?F: Junior accountant.M: Now, wed like to consult with her line managers to ensure that the courses meet staff needs. Who is
18、her line manager?F: Mr. Lim, hes the Accounts Manager.M: OK, then. I think thats all I need for now. Ill send you confirmation of this booking and the dates in the internal mail.F: Thats very helpful. Thank you very much. Goodbye.M: Goodbye.填空项 1:_ （正确答案：advanced）解析：填空项 1:_ （正确答案：junior accountant）解
19、析：填空项 1:_ （正确答案：accounts manager）解析：十五、PART TWO(总题数：0，分数：0.00)十六、Section One(总题数：1，分数：5.00)(1)._（分数：1.00）填空项 1:_ （正确答案：C）解析：听力原文 13-17Speaker OneI especially like the session on customer needs. We look at how to identify these with things like product research and market analysis. There was also qui
20、te a bit on promotional techniques and we looked at different appraches there and we talked about stressing value for money. I thought all the trainers were very good. Everything was presented clearly and we always had time for questions and discussion.Speaker TwoI met lots of people on the course.
21、They were from lots of different companies but most of them are trained accountants. The course was aimed at companies who were expanding internationally, so we spent quite a bit of time on the influence of exchange rates and on allowing for it in budgets. Yes, and there was also one session on comp
22、uter packages and how they might be useful.Speaker ThreeWe looked at the role of leaders in large companies and we talked about the kind of qualities, communication skills and so on, that we thought they needed in order to get the supported people working for them. We looked at some case studies whe
23、re managers had worked very hard at getting groups of staff to work together then we discussed how this made these projects more successful.Speaker FourIve become a lot more organized since doing the course. Some of the things we learned are too easy to do, but theyre effective and Im no longer unde
24、r such pressure from deadlines. I suppose a large part of the course was about setting targets and managing diaries properly. We also talked about ways of being more efficient like grouping similar tasks together.Speaker FiveOne thing that we were always reminded of was the need to research who your
25、e going to be speaking to. It may seem obvious that how you put things across should depend on your audience, but we spent a lot of time watching videos and saw examples of people forgetting this. We learned that preparation wasnt just finding out how many people therell be, but also something about
26、 the kind of thing they are expecting to hear.关键词语是：“like the session on customer needs”。喜欢上顾客需求课程，因此此课程是有关市场营销策略的，即：marketing strategies。(2)._（分数：1.00）填空项 1:_ （正确答案：A）解析：关键词语是：“most of them are trained as accountants；the influence of exchange rates”。参加此课程的大部分人都是财务人员，由此应该是财务管理课程，即：financial planning
27、。(3)._（分数：1.00）填空项 1:_ （正确答案：H）解析：关键词语是：“the role of leaders in large companies, the qualities，communication skills, getting groups of staff to work together”等，所有这些都是有关团队建设的内容，因此，此课程是“team-building”。(4)._（分数：1.00）填空项 1:_ （正确答案：B）解析：关键词语是：“become more organized, no longer under such pressure from dea
28、dlines, more efficient like grouping similar tasks together”。通过学习此课程，可以更有效率地应对工作中的压力，因此，此课程是“stress management”。(5)._（分数：1.00）填空项 1:_ （正确答案：G）解析：关键词语是：“who you are going to be speaking to, depending on your audience, the kind of thing they are expecting to hear”，这里所谈论的都是演示的技巧，即“presentation skills”。
29、十七、Section Two(总题数：1，分数：5.00)(1)._（分数：1.00）填空项 1:_ （正确答案：F）解析：听力原文 18-22Speaker OneMark Its Peter Just a quick call to say “well done“ I saw the way you presented the information was very clever. I mean it caught everybodys interest. I havent heard a single word of criticism from anybody, not one.Sp
30、eaker TwoAnyway, we feel that the time for discussions with Alee, and suggestions and warnings has passed. Something has got to be done. And we think you are the one to do it, because you were so heavily involved in the Greeling contract. Were asking for your help. It will benefit absolutely everybo
31、dy. Will you do it?Speaker ThreeYoure a brilliant organizer, I know. But if you do happen to need a hand with your arrangement, I have got a bit of time available towards the end of the week. So if I can be of use, just give me a ring, OK?Speaker FourSorry to bother you, but Im in the process of ren
32、ewing a patent and I remember you had to do the same thing last year. I wondered whether you could give me an idea of what the first step is, and so on the procedure.Twenty-FiveUh, look, uh, sorry, Richard, but this really must be the last time, OK? One more mistake like this, and I should have no a
33、lternative but to make it a disciplinary matter, and Im sure that you know what that will mean. I hope thats clear.关键词语是：“well-done，very clever”。很明显，讲话者在表扬 Mark，向他祝贺成功。(2)._（分数：1.00）填空项 1:_ （正确答案：B）解析：关键词语是：“it is time for discussions, something has got to be done, you are the one to do it”。讲话人很严肃地在
34、告诉听者该采取行动了。(3)._（分数：1.00）填空项 1:_ （正确答案：G）解析：关键词语是：“if I can be of use, just give me a ring”。如果需要我(的帮助)，请给我打电话。明显是在提供帮助，即：to offer help。(4)._（分数：1.00）填空项 1:_ （正确答案：H）解析：关键词语是：“I wonder whether you could give me an idea of what”。我想知道你能否给我一些有关方面的建议?由此可知，讲话者想得到别人的建议。(5)._（分数：1.00）填空项 1:_ （正确答案：D）解析：关键词语
35、是：“this really must be the last time，”。从此段话的措辞可以看出，讲话者预期非常严厉，使用了警告的口吻，因此，“to give a warning”是正确答案。十八、PART THREE(总题数：1，分数：8.00)(1).Ricky Bland criticises UK employers for _.（分数：1.00）A.the total amount of money spent on trainingB.the way they allocate budgets C.the quality of the training provided解析：听
36、力原文 23-30Retailer: A persons life style has a significant effect on the purchasing process. So how do I determine and understand the life style of my target market?Sociologist: The consumers activities, interests, and opinions or AIO can be used to analyze life styles and their impact on purchase be
37、havior. Activities, interests, and opinions are especially useful when they can be related to demographic data. Grouping people according to these three criteria will reveal substantial differences in product usage, time spent shopping, enjoyment of shopping experience, location and hours of the sto
38、re, and so on. A typical consumer AIO survey would include questions on membership, hobbies, travel, shopping, work, and entertainment activities, involvement in the home, the family, and community interests and feelings about economics, politics, and advertising. The use of the AIO measurement has
39、also been called psychographics; it is in the early stages of development.Retailer: So the AIO survey of consumers is not enough. What else should I pay attention to?Sociologist: Culture, social class, reference groups and class consciousness are social dimensions of life style that have an impact o
40、n purchasing behavior. A persons culture affects the importance of family, religion, education and other concepts. North Americans act differently than South Americans or Europeans because of their cultural heritage. For example, in the United States, purchasing decisions are more decentralized; rel
41、igion has a declining impact on behavior. From a retailing perspective, the norms or standards of behavior that are influenced by culture are most important. Culture has an impact on all aspects of the purchasing process.Retailer: How do social classes influence a persons purchasing behavior?Sociolo
42、gist: Lower-class consumers have limited information sources and seek local, friendly retailers. Middle class consumers utilize media information and extensive searches. They are willing to shop out of their neighborhoods. Upper-class consumers use media information and shop at prestige stores. For
43、products or services that are conspicuous, reference groups have an important role in the purchasing process. Those reference groups that are face-to-face have the most impact on the purchasing process. The different types and uses of reference groups need to be understood, As an example, ones neigh
44、bours are a membership reference group. However, a retailer must distinguish between the use of neighbours as a reference group by suburbanites and the use by city dwellers. The suburbanite will follow his or her neighbours and know them much better. City dwellers are more independent and know littl
45、e about their neighbours.Retailer: Dont you think motives are very important in purchasing behavior?Sociologist: Yes. Personality, motives, and performance are individual dimensions of life style that have an impact on purchasing behavior. A consumers personality traits affect the purchase process.
46、For an impatient person, the process is short. For someone with little self-confidence, the process is long. Post purchase satisfaction is very important to a status seeker. Consumers have different motives (reasons) when they buy products. Motives are critical when the consumer ranks alternatives and makes a final decision. Motives do change in different situations. A persons performance in various roles determines his or her social acceptance and influences the purchasing process.Retailer: Thank you very much. I think Ive learned about the impo
