1、 International Telecommunication Union ITU-T M.3050.4TELECOMMUNICATION STANDARDIZATION SECTOR OF ITU (03/2007) SERIES M: TELECOMMUNICATION MANAGEMENT, INCLUDING TMN AND NETWORK MAINTENANCE Telecommunications management network Enhanced Telecom Operations Map (eTOM) B2B integration: Using B2B inter-e
2、nterprise integration with the eTOM ITU-T Recommendation M.3050.4 ITU-T M-SERIES RECOMMENDATIONS TELECOMMUNICATION MANAGEMENT, INCLUDING TMN AND NETWORK MAINTENANCE Introduction and general principles of maintenance and maintenance organization M.10M.299 International transmission systems M.300M.559
3、 International telephone circuits M.560M.759 Common channel signalling systems M.760M.799 International telegraph systems and phototelegraph transmission M.800M.899 International leased group and supergroup links M.900M.999 International leased circuits M.1000M.1099 Mobile telecommunication systems
4、and services M.1100M.1199 International public telephone network M.1200M.1299 International data transmission systems M.1300M.1399 Designations and information exchange M.1400M.1999 International transport network M.2000M.2999 Telecommunications management network M.3000M.3599 Integrated services di
5、gital networks M.3600M.3999 Common channel signalling systems M.4000M.4999 For further details, please refer to the list of ITU-T Recommendations. ITU-T Rec. M.3050.4 (03/2007) i ITU-T Recommendation M.3050.4 Enhanced Telecom Operations Map (eTOM) B2B integration: Using B2B inter-enterprise integrat
6、ion with the eTOM Summary ITU-T Recommendation M.3050.x sub-series contain a reference framework for categorizing the business activities that a service provider will use. The Enhanced Telecom Operations Map (or eTOM for short), which has been developed by the TeleManagement Forum, describes the ent
7、erprise processes required by a service provider and analyses them to different levels of detail according to their significance and priority for the business. This business process approach has built on the concepts of management services and functions in order to develop a framework for categorizi
8、ng all the business activities. This Recommendation contains guidance on B2B integration. Source ITU-T Recommendation M.3050.4 was approved on 29 March 2007 by ITU-T Study Group 4 (2005-2008) under the ITU-T Recommendation A.8 procedure. The ITU-T M.3050.x Recommendation sub-series is based on the E
9、nhanced Telecom Operations Map (eTOM) which has been developed by the TeleManagement Forum (TMF). ii ITU-T Rec. M.3050.4 (03/2007) FOREWORD The International Telecommunication Union (ITU) is the United Nations specialized agency in the field of telecommunications. The ITU Telecommunication Standardi
10、zation Sector (ITU-T) is a permanent organ of ITU. ITU-T is responsible for studying technical, operating and tariff questions and issuing Recommendations on them with a view to standardizing telecommunications on a worldwide basis. The World Telecommunication Standardization Assembly (WTSA), which
11、meets every four years, establishes the topics for study by the ITU-T study groups which, in turn, produce Recommendations on these topics. The approval of ITU-T Recommendations is covered by the procedure laid down in WTSA Resolution 1. In some areas of information technology which fall within ITU-
12、Ts purview, the necessary standards are prepared on a collaborative basis with ISO and IEC. NOTE In this Recommendation, the expression “Administration“ is used for conciseness to indicate both a telecommunication administration and a recognized operating agency. Compliance with this Recommendation
13、is voluntary. However, the Recommendation may contain certain mandatory provisions (to ensure e.g. interoperability or applicability) and compliance with the Recommendation is achieved when all of these mandatory provisions are met. The words “shall“ or some other obligatory language such as “must“
14、and the negative equivalents are used to express requirements. The use of such words does not suggest that compliance with the Recommendation is required of any party. INTELLECTUAL PROPERTY RIGHTS ITU draws attention to the possibility that the practice or implementation of this Recommendation may i
15、nvolve the use of a claimed Intellectual Property Right. ITU takes no position concerning the evidence, validity or applicability of claimed Intellectual Property Rights, whether asserted by ITU members or others outside of the Recommendation development process. As of the date of approval of this R
16、ecommendation, ITU had not received notice of intellectual property, protected by patents, which may be required to implement this Recommendation. However, implementers are cautioned that this may not represent the latest information and are therefore strongly urged to consult the TSB patent databas
17、e at http:/www.itu.int/ITU-T/ipr/. ITU 2007 All rights reserved. No part of this publication may be reproduced, by any means whatsoever, without the prior written permission of ITU. ITU-T Rec. M.3050.4 (03/2007) iii CONTENTS Page 1 Scope 1 2 References. 1 3 Definitions 2 4 Abbreviations and acronyms
18、 2 5 Introduction 2 6 The emergence of e-business within the ICT market . 2 6.1 What is e-business? 3 6.2 Implications of e-business for service providers 3 6.3 How can a service provider migrate towards e-business? 4 6.4 A conceptual model for e-business. 5 7 Main B2B initiatives and concepts. 7 7.
19、1 Shared public process. 7 7.2 Regulated versus unregulated B2B 8 7.3 RosettaNet conceptual model. 9 7.4 ebXML what is it? 10 7.5 What does eTOM need to address? 12 8 Extending eTOM for business-to-business interactions. 12 8.1 eTOM extensions 13 8.2 eTOM Public B2B business operations map 15 8.3 eT
20、OM public B2B business operations map (ePBOM) . 16 8.4 eTOM public B2B BOM level 0 process area 20 8.5 Summary. 21 8.6 Referenced organizations . 22 Annex A Overview of RosettaNet and ebXML 23 A.1 Concepts . 23 A.2 Defining public processes. 23 A.3 The B2B transaction patterns . 23 A.4 Binary collab
21、orations 24 A.5 General structure of a business transaction 25 A.6 Example transaction pattern Request/response . 26 A.7 Message flows 27 A.8 Example transaction pattern Notification 27 Annex B B2B terminology used in this Recommendation. 28 B.1 RosettaNet and ebXML terms 28 B.2 General e-business t
22、erminology . 29 Annex C RosettaNet Business Operations Map . 33 Bibliography. 37 ITU-T Rec. M.3050.4 (03/2007) 1 ITU-T Recommendation M.3050.4 Enhanced Telecom Operations Map (eTOM) B2B integration: Using B2B inter-enterprise integration with the eTOM 1 Scope The Enhanced Telecom Operations Map (eTO
23、M) b-TMF GB921 has been developed by the TeleManagement Forum as a reference framework for categorizing all the business activities that a service provider will use. This Recommendation is part of a series of ITU-T texts dealing with eTOM (Release 7.0), which have the following structure: M.3050.0 e
24、TOM Introduction. M.3050.1 eTOM The business process framework. (TMF GB921 v4.0-Release7.0). M.3050.2 eTOM Process decompositions and descriptions. (TMF GB921 Addendum D Release 7.0). M.3050.3 eTOM Representative process flows. (TMF GB921 Addendum F Release 4.5). M.3050.4 eTOM B2B integration: Using
25、 B2B inter-enterprise integration with the eTOM. (TMF GB921 Addendum B Release 6.1). M.3050 Supplement 1 eTOM ITIL application note (TMF GB921 Application note V Release 6.0). M.3050 Supplement 2 eTOM Public B2B Business Operations Map (BOM). (TMF GB921 Addendum C Release 4). M.3050 Supplement 3 eTO
26、M to M.3400 mapping. M.3050 Supplement 4 An eTOM primer (TMF GB921 Addendum P Release 4.5). Additional parts will be published as material becomes available. This series of ITU-T Recs M.3050.x build on the management services approach described in ITU-T M.3010 and ITU-T M.3200 by developing a busine
27、ss process framework. This Recommendation contains guidance on B2B Integration. It describes an approach to B2B inter-enterprise integration with the eTOM. 2 References The following ITU-T Recommendations and other references contain provisions which, through reference in this text, constitute provi
28、sions of this Recommendation. At the time of publication, the editions indicated were valid. All Recommendations and other references are subject to revision; users of this Recommendation are therefore encouraged to investigate the possibility of applying the most recent edition of the Recommendatio
29、ns and other references listed below. A list of the currently valid ITU-T Recommendations is regularly published. The reference to a document within this Recommendation does not give it, as a stand-alone document, the status of a Recommendation. ITU-T M.3010 ITU-T Recommendation M.3010 (2000), Princ
30、iples for a telecommunications management network. ITU-T M.3200 ITU-T Recommendation M.3200 (1997), TMN management services and telecommunications managed areas: overview. 2 ITU-T Rec. M.3050.4 (03/2007) 3 Definitions This Recommendation uses the following term defined elsewhere: 3.1 eTOM: ITU-T Rec
31、. M.3050.0. 4 Abbreviations and acronyms The following abbreviations and acronyms are additional to those defined in ITU-T Rec. M.3050.1: CPA Collaboration Protocol Agreement CPP Collaboration Protocol Profile ePBOM eTOM Public B2B Business Operations Map IPDR Internet Protocol Detailed Records PO P
32、urchase Order SMTP Simple Mail Transfer Protocol UBL Universal Business Library 5 Introduction While eTOM is the global de facto business process framework at the enterprise level for the telecommunications industry, specific process frameworks and good practice guides have also been developed for u
33、se between enterprises in other industries. Examples include the supply chain council, RosettaNet, electronic business XML (ebXML) process frameworks and the balanced scorecard. This Recommendation is part of a set of Recommendations showing how the frameworks and best practices developed and used b
34、y other industry sectors can be used together with the eTOM business process framework to provide a richer and more complete enterprise business process framework. The key business problem addressed by this Recommendation is to provide an answer to the question: What processes does an organization h
35、ave to put in place in order to deliver automated business-to-business interfaces with its trading partners?. The key technical and business issue is: How to define the internal processes within an organizations jurisdiction and practically link them to public industry B2B processes defined by indus
36、try groups?. This Recommendation introduces e-business, what it is and the impact that its emergence is having on service providers. A simple model is presented in clause 6 that helps clarify the main concepts that relate to e-business. Clause 7 introduces some of the standardization-related activit
37、ies that have emerged in response to this phenomenon. Clause 8 summarizes the main consideration in extending the eTOM business process framework to support inter-enterprise integration using B2B. 6 The emergence of e-business within the ICT market The application of the latest technologies is trans
38、forming access to information, which in turn is revolutionizing the ways enterprises can share the information and can use it to interact with their customers and suppliers. This enhanced ability to share information is resetting customer expectations and, as they experience and adapt to this new wa
39、y of conducting business, with its ITU-T Rec. M.3050.4 (03/2007) 3 improvements in both service and levels of control, they are becoming increasingly intolerant of enterprises that are incapable of delivering to these new standards. In this new paradigm, success depends on creating new product offer
40、ings and experiences in which customers see value. Value is now defined in terms of the whole customer experience including things such as fulfilment and repair times. Customers value one-stop shopping, selection choices, personalization of service and the empowerment gained from self-service. The c
41、ommon denominator is making life easier, simpler and complete for the customer. To meet and deliver against these new customer expectations, information-centric business designs have to be developed and investment in technology is required to support their implementation. Priorities include the need
42、 to integrate and share data with partners and suppliers to give both a better integration of the supply chain, and a unified approach to processes such as order entry, fulfilment delivery, support and billing. 6.1 What is e-business? e-business is understood as the interaction amongst business part
43、ners with the help of information technologies. It refers not only to buying and selling over the Internet (or other computer network), but also to servicing customers and collaborating with business partners. The term e-business has often been interchanged with the term e-commerce. However, it is b
44、ecoming increasingly accepted that the use of e-commerce should be restricted to referring to just the subset of web transactions (mainly business-to-consumer) which are used whilst buying and selling services and goods over the Internet. An e-business enterprise is an enterprise that utilizes Inter
45、net and related technologies to compete effectively in its business space. The technologies enable it to act more efficiently and effectively by facilitating better customer interactions, streamlining interfaces with partners and suppliers and, in general, improving the quality and competitiveness o
46、f their offerings. e-business can be characterized as communities of complementary enterprises linked together to create unique virtual business entities that are easy to reconfigure in response to evolving customer needs. The central theme of e-business becomes the delivery of value by creating and
47、 utilizing end-to-end value streams that are based on an integrated and customer-centric technological foundation. Communities of complementary enterprises are tied by these streams and form an extended enterprise that is transparent to the customer. A core focus for e-business is therefore on autom
48、ating relationships between enterprises1, in part, because relationships that were previously not possible are now economically and technically feasible; but also because it makes possible the streamlining and automation of the existing value network, resulting in significant productivity gains for
49、all parties. In this Recommendation, the value network represents the end-to-end set of processes and transactions established between the various suppliers and partners to create, deliver, bill and support the product offered to the customer. 6.2 Implications of e-business for service providers As new technologies and markets emerge, enterprises have to adapt or die. Technologies affect customer needs, while customer needs influence business designs. As new business designs emerge, they affect proce
