欢迎来到麦多课文档分享! | 帮助中心 海量文档,免费浏览,给你所需,享你所想!
麦多课文档分享
全部分类
  • 标准规范>
  • 教学课件>
  • 考试资料>
  • 办公文档>
  • 学术论文>
  • 行业资料>
  • 易语言源码>
  • ImageVerifierCode 换一换
    首页 麦多课文档分享 > 资源分类 > PDF文档下载
    分享到微信 分享到微博 分享到QQ空间

    ETSI EG 202 487-2008 Human Factors (HF) User experience guidelines Telecare services (eHealth)《人为因素(HF) 用户体验指南 远程监护业务(电子医疗)(版本1 1 2)》.pdf

    • 资源ID:727649       资源大小:352.79KB        全文页数:77页
    • 资源格式: PDF        下载积分:10000积分
    快捷下载 游客一键下载
    账号登录下载
    微信登录下载
    二维码
    微信扫一扫登录
    下载资源需要10000积分(如需开发票,请勿充值!)
    邮箱/手机:
    温馨提示:
    如需开发票,请勿充值!快捷下载时,用户名和密码都是您填写的邮箱或者手机号,方便查询和重复下载(系统自动生成)。
    如需开发票,请勿充值!如填写123,账号就是123,密码也是123。
    支付方式: 支付宝扫码支付    微信扫码支付   
    验证码:   换一换

    加入VIP,交流精品资源
     
    账号:
    密码:
    验证码:   换一换
      忘记密码?
        
    友情提示
    2、PDF文件下载后,可能会被浏览器默认打开,此种情况可以点击浏览器菜单,保存网页到桌面,就可以正常下载了。
    3、本站不支持迅雷下载,请使用电脑自带的IE浏览器,或者360浏览器、谷歌浏览器下载即可。
    4、本站资源下载后的文档和图纸-无水印,预览文档经过压缩,下载后原文更清晰。
    5、试题试卷类文档,如果标题没有明确说明有答案则都视为没有答案,请知晓。

    ETSI EG 202 487-2008 Human Factors (HF) User experience guidelines Telecare services (eHealth)《人为因素(HF) 用户体验指南 远程监护业务(电子医疗)(版本1 1 2)》.pdf

    1、 ETSI EG 202 487 V1.1.2 (2008-02)ETSI Guide Human Factors (HF);User experience guidelines;Telecare services (eHealth)ETSI ETSI EG 202 487 V1.1.2 (2008-02) 2 Reference DEG/HF-00087 Keywords Design for All, Health, HF, intelligent homes Essential, or potentially Essential, IPRs notified to ETSI in res

    2、pect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to th

    3、e existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This ETSI Guide (EG) has been produced by ETSI Technical Committee Human Factors (HF). Intended users of this ETSI Guid

    4、e are the stakeholders involved in the design, development, procurement and deployment of telecare services. The individual end users (telecare clients) are the ultimate beneficiaries of the guidelines, as their application should lead to telecare services of a higher quality, offering a better user

    5、 experience. Introduction Telecare, defined as the provision of health and social care services to individuals within or outside of their homes with the support of systems enabled by ICT, has been identified as a strategic enabler of independent living. The demographic trends within Europe indicate

    6、a development towards a population getting older and living longer than ever before. Therefore, the market for telecare solutions is poised to expand rapidly over the coming years, in order to address the ever growing population with functional limitations 23 and 24. The aging of our society has unv

    7、eiled the problem of dependency, as the number of dependant citizens is increasing, especially at the higher levels of the population pyramid. The majority of the dependant population receives informal care, but the population of informal carers is decreasing and aging. These facts may be causing a

    8、decrease in the family support to older people and people with disabilities and therefore demand new paradigms to provide support to dependency and independent living. The maintained delivery of traditional health care services to these user groups would lead to a considerable cost increase, at a qu

    9、estionable quality, as these clients expect freedom of choice, mobility and personal attention, see TR 102 415 41. As communication technologies mature and the average user knowledge level is on the increase, these clients may more often have experience and trust in the use of ICT products and servi

    10、ces. The user experience of telecare services depends on a large number of elements. Much is known about human factors (ergonomics) in general and their application within the domain of ICT, however, little has been published within the area of e-Health. This work fills some of the gap, by collectin

    11、g in a single document, human factors guidelines relevant for the research, design, and deployment phases of telecare products and services. It is the intention that the application of the guidelines shall lead to the best possible user interface and accessibility implementations, leading to an impr

    12、oved user experience of telecare services and thereby increasing the acceptance and adoption of telecare. ETSI ETSI EG 202 487 V1.1.2 (2008-02) 6 1 Scope The present document provides user experience guidelines, applicable to the research, design, development and deployment of telecare services. The

    13、 focus of the guidelines is grouped along three main themes: trust, usability and accessibility, and service provisioning, addressed through a user-centric approach. Principles of design for all, adaptive design and assistive technologies are applied throughout the present document. The present docu

    14、ment builds on the recommendations provided in TR 102 415 41, defining telecare as the provision of health and social care services to individuals, within or outside of their homes, with the support of systems enabled by ICT. Intended users of the present document are the stakeholders involved in th

    15、e design, development, procurement and deployment of telecare services. The individual end users (telecare clients) are the ultimate beneficiaries of the guidelines, as their application should lead to telecare services of a higher quality, offering a better user experience. Telemedicine, diagnosis

    16、and other medically related user aspects are outside the scope of the present document. 2 References References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For a specific reference, subsequent revisions do not apply. Non-specific r

    17、eference may be made only to a complete document or a part thereof and only in the following cases: - if it is accepted that it will be possible to use all future changes of the referenced document for the purposes of the referring document; - for informative references. Referenced documents which a

    18、re not found to be publicly available in the expected location might be found at http:/docbox.etsi.org/Reference. For online referenced documents, information sufficient to identify and locate the source shall be provided. Preferably, the primary source of the referenced document should be cited, in

    19、 order to ensure traceability. Furthermore, the reference should, as far as possible, remain valid for the expected life of the document. The reference shall include the method of access to the referenced document and the full network address, with the same punctuation and use of upper case and lowe

    20、r case letters. NOTE: While any hyperlinks included in this clause were valid at the time of publication ETSI cannot guarantee their long term validity. 2.1 Normative references The following referenced documents are indispensable for the application of the present document. For dated references, on

    21、ly the edition cited applies. For non-specific references, the latest edition of the referenced document (including any amendments) applies. 1 Void. 2 ETSI EG 202 132: “Human Factors (HF); User Interfaces; Guidelines for generic user interface elements for mobile terminals and services“. 3 ETSI EG 2

    22、02 116: “Human Factors (HF); Guidelines for ICT products and services; “Design for All“. 4 Void. ETSI ETSI EG 202 487 V1.1.2 (2008-02) 7 5 Void. 6 ETSI TS 102 511: “Human Factors (HF); AT Commands for Assistive Mobile Device Interfaces“. 7 ETSI EG 202 423: “Human Factors (HF); Guidelines for the des

    23、ign and deployment of ICT products and services used by children“. 8 ETSI ES 202 076: “Human Factors (HF); User Interfaces; Generic spoken command vocabulary for ICT devices and services“. 9 ETSI ES 202 130: “Human Factors (HF); User Interfaces; Character repertoires, orderings and assignments to th

    24、e 12-key telephone keypad (for European languages and other languages used in Europe)“. 10 Void. 11 ETSI EG 202 191: “Human Factors (HF); Multimodal interaction, communication and navigation guidelines“. 12 Void. 13 ETSI EG 202 048: “Human Factors (HF); Guidelines on the multimodality of icons, symb

    25、ols and pictograms“. 14 Void. 15 ETSI EG 202 421: “Human Factors (HF); Multicultural and language aspects of multimedia communications“. 16 ETSI EG 202 416: “Human Factors (HF); User Interfaces; Setup procedure design guidelines for mobile terminals and services“. 17 ETSI EG 202 417: “Human Factors

    26、(HF); User education guidelines for mobile terminals and services“. 18 Void. 19 ETSI EG 201 472: “Human Factors (HF); Usability evaluation for the design of telecommunication systems, services and terminals“. 20 ETSI EG 202 325: “Human Factors (HF); User Profile Management“. 21 Void. 22 Void. 23 Com

    27、munication from the Commission to the European Parliament, the Council, the European economic and social committee and the committee of the regions: “Ageing well in the Information Society - An i2010 Initiative - Action Plan on Information and Communication Technologies and Ageing“ SEC(2007)811. NOT

    28、E: Available at http:/eur-lex.europa.eu/LexUriServ/site/en/com/2007/com2007_0332en01.pdf. 24 ITU-T Recommendation H. Sup.1: “Application profile - Sign language and lip-reading real-time conversation using low bit-rate video communication“. 25 ISO 13407 (1999): “Human-centered design processes for i

    29、nteractive systems“. 26 ISO 17799 (2005): “Information technology - Security techniques - Code of practice for information security management“. 27 The Care Services Improvement Partnership (CSIP): “Telecare Implementation Guide“ Department of Health, UK, 2005. NOTE: Available at http:/icn.csip.org.

    30、uk/telecare/. ETSI ETSI EG 202 487 V1.1.2 (2008-02) 8 28 NIST Special Publication SP 800-30 (July 2002): “Risk Management Guide for Information Technology Systems“, G. Stoneburner, A. Goguen and A. Feringa. NOTE: Available at http:/csrc.nist.gov/publications/nistpubs/800-30/sp800-30.pdf. 29 Sawyer,

    31、D. (1996): “Do it by design. An introduction to Human Factors in medical devices“. US department of health, food and drug administration“. NOTE: Available at www.fda.gov/cdrh/humfac/doitpdf.pdf. 30 Cooper, A., Reimann, R. M.: “About Face 2.0. The essentials of Interaction Design“ John Wiley 2002. NO

    32、TE: Available at http:/ 31 Integrating Community Equipment Services (ICES) (January 2005): “Telecare“. NOTE: Available at http:/www.changeagentteam.org.uk/_library/docs/Housing/Telecare/Telecare_gettingstarted.pdf. 32 J. Gill: “Accessibility of Biometrics: Dimensioning the Challenges and Opportuniti

    33、es“. NOTE: Available at http:/www.tiresias.org/phoneability/accessible_biometrics_proceedings/gill.htm. 33 B. Dodson, D. Nolan: “Reliability Engineering Handbook“. 34 Reliasoft Corp (2007): “System Analysis Reference: Reliability, Availability and Optimization“. NOTE: Available at 35 ISO/IEC JTC1 S

    34、WG-Accessibility: “User Needs Summary“. 36 J.M. Winters, M.F. Story: “Medical Instrumentation: Accessibility and Usability Considerations“. 37 ISO/FDIS 9241-20: “Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and se

    35、rvices“. 38 The Unicode 5.0 Standard“. NOTE: Available at http:/unicode.org/. 39 ISO/FDIS 9241-171: “Ergonomics of human-system interaction - Part 171: Guidance on software accessibility“. 40 World Medical Association Declaration of Helsinki: “Ethical Principles for Medical Research Involving Human

    36、Subjects“. NOTE: Available at http:/ 2.2 Informative references 41 ETSI TR 102 415: “Human Factors (HF); Telecare services; Issues and recommendations for user aspects“. 42 ETSI TR 102 068: “Human Factors (HF); Requirements for assistive technology devices in ICT“. 43 ETSI TR 102 133: “Human Factors

    37、 (HF); Access to ICT by young people: issues and guidelines“. 44 ETSI ETR 095: “Human Factors (HF); Guide for usability evaluations of telecommunications systems and services“. 45 ETSI ETR 329: “Human Factors (HF); Guidelines for procedures and announcements in Stored Voice Services (SVS) and Univer

    38、sal Personal Telecommunication (UPT)“. 46 IEEE 802.11: “Handbook - A Designers Companion“. ETSI ETSI EG 202 487 V1.1.2 (2008-02) 9 3 Definitions and abbreviations 3.1 Definitions For the purposes of the present document, the following terms and definitions apply: accessibility: usability of a produc

    39、t, service, environment or facility by people with the widest range of capabilities (according to ISO 9241-171 39) assistive technologies: any product, instrument, equipment or technical system used by a disabled person to prevent, compensate, relieve or neutralize an impairment, disability or handi

    40、cap assistive technology device: device used by a disabled person to prevent, compensate, relieve or neutralize any resultant handicap and which has the ability to interface to an ICT device carer: individual who provides health or social care to the client NOTE: Both professional and informal carer

    41、s are included in this category. child: defined for the purpose of the present document as a person up to the age of 12 years client: individual receiving the telecare service, to support independent living and/or using telecare services for the care of his or her own health coordinator (coordinatio

    42、n agent): individual who coordinates the delivery of care through the use of the telecare service NOTE: Coordination agents will need to be able to use the telecare services efficiently and will have human factors needs that should be addressed. design for all: design of products to be usable by all

    43、 people, to the greatest extent possible, without the need for specialized adoption disability: persons activity limitation or participation restriction NOTE: Disability is conceived as a dynamic interaction between health conditions (diseases, disorders, injuries, traumas, etc.) and contextual fact

    44、ors (i.e. personal and environmental factors). domiciliary (home) care: care arranged by social services and delivered to persons in their own homes and can include assistance with personal care (e.g. washing, dressing, going to and getting out of bed) and a range of practical/domestic tasks emergen

    45、cy service: service, recognized as such by the EU Member State that provides immediate and rapid assistance in situations where there is a direct risk to an individuals life or limb, public health or safety, private or public property, or the environment, but not necessarily limited to these situati

    46、ons end user: See client, carer and coordination agent. health/care professionals: professionals (e.g. clinicians, doctors, occupational therapists, social workers) involved in the assessment of clients and delivery of more specialist care than that provided by carers health/care managers: professio

    47、nals (typically working in the public sector) who control budgets and direct resources within their local area and who will have direct contact with health care professionals but not with carers or their clients ICT devices and services: devices or services for processing information and/or supporti

    48、ng communication impairment: any reduction or loss of psychological, physiological or anatomical function or structure (such as a significant deviation or loss) informal carers: relatives, neighbours, friends or volunteers providing care for the person in need interactive voice response: technology

    49、that allows a computer to detect voice and touch tones in a call and provide output using pre-recorded or synthesized speech ETSI ETSI EG 202 487 V1.1.2 (2008-02) 10mobility: See personal (user) mobility and service mobility. residential care: personal and/or nursing care that is provided to a person in a managed care home


    注意事项

    本文(ETSI EG 202 487-2008 Human Factors (HF) User experience guidelines Telecare services (eHealth)《人为因素(HF) 用户体验指南 远程监护业务(电子医疗)(版本1 1 2)》.pdf)为本站会员(bowdiet140)主动上传,麦多课文档分享仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对上载内容本身不做任何修改或编辑。 若此文所含内容侵犯了您的版权或隐私,请立即通知麦多课文档分享(点击联系客服),我们立即给予删除!




    关于我们 - 网站声明 - 网站地图 - 资源地图 - 友情链接 - 网站客服 - 联系我们

    copyright@ 2008-2019 麦多课文库(www.mydoc123.com)网站版权所有
    备案/许可证编号:苏ICP备17064731号-1 

    收起
    展开