1、PD CEN ISO/TR 9241-100:2011ICS 13.180; 35.180NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWPUBLISHED DOCUMENTErgonomics of human-system interactionPart 100: Introduction to standards related to software ergonomicsThis Published Documentwas published under theauthority of the
2、StandardsPolicy and StrategyCommittee on 31 May 2010 BSI 201ISBN 978 0 580 73948 PD CEN ISO/TR 9241-100:201National forewordThis Published Document is the UK implementation of The UK participation in its preparation was entrusted to TechnicalCommittee PH/9, Applied ergonomics.A list of organizations
3、 represented on this committee can be obtained onrequest to its secretary.This publication does not purport to include all the necessary provisionsof a contract. Users are responsible for its correct application.Compliance with a British Standard cannot confer immunityfrom legal obligations.CEN ISO/
4、T 9241-100:2011. It supersedes PD ISO/TR 9241-100:2010;which is withdrawn.14Amendments/corrigenda issued since publicationDate Comments 31 July 2011 This corrigendum renumbers PD ISO TR 9241-100:2010 as PD CEN ISO TR 9241-100:20111RTECHNICAL REPORT RAPPORT TECHNIQUE TECHNISCHER BERICHT CEN ISO/TR 92
5、41-100 April 2011 ICS 35.180; 13.180 English Version Ergonomics of human-system interaction - Part 100: Introduction to standards related to software ergonomics (ISO/TR 9241-100:2010) Ergonomie de linteraction homme-systme - Partie 100: Introduction aux normes relatives lergonomie des logiciels (ISO
6、/TR 9241-100:2010) Ergonomie der Mensch-System-Interaktion - Teil 100: berblick ber Normen zur Software-Ergonomie (ISO/TR 9241-100:2010) This Technical Report was approved by CEN on 3 April 2011. It has been drawn up by the Technical Committee CEN/TC 122. CEN members are the national standards bodie
7、s of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United King
8、dom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG Management Centre: Avenue Marnix 17, B-1000 Brussels 2011 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. CEN ISO/TR 9241-100:20
9、11: EForeword The text of ISO/TR 9241-100:2010 has been prepared by Technical Committee ISO/TC 159 “Ergonomics” of the International Organization for Standardization (ISO) and has been taken over as CEN ISO/TR 9241-100:2011 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is h
10、eld by DIN. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. CEN ISO/TR 9241-100 is identical to ISO/TR 9241-100. This part of EN ISO 9
11、241 is an important introduction to the EN ISO 9241-100 subseries on software ergonomics and facilitates the take-up and use of these standards. CEN ISO/TR 9241-100 closes a gap in its subseries of European standards by providing an overview of relevant software ergonomics standards. Furthermore, ad
12、ditional standards related to software ergonomics such as parts of the EN ISO 9241-200 subseries are also introduced. Endorsement notice The text of ISO/TR 9241-100:2010 has been approved by CEN as a CEN ISO/TR 9241-100:2011 without any modification. PD CEN ISO/TR 9241-100:2011CEN ISO/TR 9241-100:20
13、11 (E)Reference numberISO/TR 9241-100:2010(E) ISO2011TECHNICAL REPORTISO/TR9241-100First edition2010-01-15Ergonomics of human-system interaction Part 100: Introductiontostandards related tosoftware ergonomics Ergonomie de linteractionhomme-systme Partie 100: Introduction aux normes relatives lergono
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17、O2010 Allrightsreserved.Unless otherwisespecified,nopart of this publicationmay be reproduced orutilized in any form or by anymeans,electronicor mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address beloworISOs memberbody inthecountry ofthe re
18、quester.ISOcopyrightofficeCasepostale56 CH-1211 Geneva 20 Tel.+ 4122 749 0111 Fax + 41 22 749 0947 E-mail copyrightiso.org Web www.iso.org PublishedinSwitzerland ii ISO2011PD CEN ISO/TR 9241-100:2011CEN ISO/TR 9241-100:2011 (E) ISO2011 iiiContents PageForeword ivIntroductionvi1Scope12Terms and defin
19、itions.23International Standards andsoftwareergonomics.33.1 Benefits of standards relatedtosoftware ergonomics.33.2 Current International Standards relating to software ergonomics 33.3 Usability and context of use.43.4 Accessibility.44Software-ergonomics standards .54.1 General .54.2 Overall structu
20、re of software-ergonomics standards ISO9241-100toISO 9241-19964.3 Overview of standards related to software ergonomics ISO 9241-100.64.4 Generalstandards on software ergonomics ISO 9241-110 to I SO 9241-11964.5 Standards on input, output and interaction ISO 9241-120 to ISO9241-129 .74.6 Standards on
21、 performance support ISO9241-130toISO 924 1-13994.7 Standards on interaction techniques ISO 9241-140 to ISO 9241-149104.8 Topic-specific standards ISO9241-150 to ISO 9241-159. .104.9 Standards on userinterface control components ISO 9241-160 to ISO 9241-169.114.10 Cross-topic guidance on accessibili
22、ty ISO 9241-170 to ISO 9241-179114.11 Numbers reserved for future use ISO 9241-180 to 189 andISO 9241-190 to ISO 9241-199.125Standards on human-centred design processesand methods relevant to softwareergonomics125.1 Human-centred design process for interactivesystems IS O9241-210125.2 Human-centred
23、life cycle process descriptions ISO/TR 18529135.3 Usability methods supporting human-centred designISO/TR16982.145.4Common IndustryFormat (CIF) for usability General framework for usability-relatedinformation ISO/IEC TR 25060.145.5 Common IndustryFormat (CIF) for usabilitytest reports ISO/IEC 25062.
24、156General standards relevant to software ergonomics156.1 Ergonomic principles in the design of work systemsISO 6385. .156.2 Guidance on usability ISO 9241-11.156.3 Accessibility guidelines for information/communication technology (ICT)equipment andservices ISO 9241-20167Other standards that include
25、 specificsoftware-ergonomics guidance177.1 Guidance on tactile and haptic interactions ISO 9241-920.177.2 Information technology Accessibilityconsiderations for people with disabilities User needs summary ISO/IEC TR 29138-1.177.3 Ergonomicsdataand guidelinesfor the application of ISO/IEC Guide 71 to
26、 products and services toaddress the needs of older persons and persons withdisabilities ISO/TR 2241117AnnexA(informative) Overview of the ISO 9241 series.18Bibliography19PD CEN ISO/TR 9241-100:2011CEN ISO/TR 9241-100:2011 (E)iv ISO201Foreword ISO (the International Organization forStandardization)i
27、sa worldwide federation of national standards bodies (ISO member bodies). The w orkofpreparing International Standards is normallycarr iedout through ISO technical committees. Eachmember bodyinterestedin a subject forwhich a technical committee has beenestablished hasthe right to be represented on t
28、hatcommittee. International organizations, governmental and non-governmental, in liaison with ISO,alsotakepart in the work. ISO collaborates closelywith the International Electrotechnical Commission (IEC)onall mattersofelectrotechnical standardization. International Standardsaredrafted inaccordancew
29、ith the rulesgiven in the ISO/IEC Directives, Part2.The main taskoftechnical committees is to prepare International Standards. Draft International Standardsadopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requiresapproval by
30、at least 75 % ofthe memberbodiescasting a vote. In exceptional circumstances, when a technical committee has collected data of a different kind from thatwhich is normallypublished as an International Standard(“state of the art”, forexample), it maydecidebya simple majority vote of its participating
31、members to publishaTechnical Report. ATechnical Reportis entirelyinformative in natureand does not have to be reviewed until the data it provides areconsidered to be no longervalid oruseful. Attention is drawn to the possibilitythat some of the elements of this document maybethe subject of patent ri
32、ghts.ISOshall not be held responsibleforidentifyinganyorall suchpatent rights. ISO/TR9241-100 was prepared by Technical Committee ISO/TC159, Ergonomics , Subcommittee SC 4, Ergonomics of human-system interaction . ISO9241 consists of the following parts, under the g eneral title Ergonomic requiremen
33、tsfor officeworkwithvisual display terminals (VDTs) : Part 1: General introduction Part2:Guidanceon taskrequirements Part4:Keyboardrequirements Part5:Workstation layout and postural requirements Part6:Guidanceon the work environment Part9:Requirements for non-keyboard input devices Part 11:Guidanceo
34、nusability Part12: Presentation of information Part13: User guidance Part14: Menu dialogues Part15: Command dialogues Part16: Direct manipulation dialogues Part17: Form filling dialogues1PD CEN ISO/TR 9241-100:2011CEN ISO/TR 9241-100:2011 (E) ISO2011 vISO9241 alsoconsistsofthe following parts, under
35、the generaltitle Ergonomics of human -system interaction : Part20: Accessibilityguidelines forinformation/communication technology (ICT)equipment and services Part100: Introduction to standards related to softwareergonomics Technical Report Part110: Dialogue principles Part129: Guidance on individua
36、lization Part151: Guidance on World Wide Web user interfaces Part171: Guidance on softwareaccessibility Part 210: Human-centred design for interactivesystems Part300: Introductiontoelectronic visual displayrequirements Part302: Terminology for electronic visual displays Part 303: Requirements forele
37、ctronicvisualdisplays Part304: User performance testmethods for electronic visual displays Part305: Optical laboratorytestmethods for electronic visual displays Part306: Field assessmentmethods for electronic vis ual displays Part 307: Analysis andcompliancetestme thods for electronic visual display
38、s Part308: Surface-conduction electron-emitter displays (SED) Technical Report Part309: Organic light-emitting diode (OLED) displays Technical Report Part400: Principles and requirements for physical input devices Part410: Designcriteria forphysical input devices Part420: Selection procedures for ph
39、ysical input devices Part910: Framework for tactile and haptic interaction Part920: Guidance on tactile and haptic interactionsThe following partsare underpreparation: Part143: Forms-based dialogues Part154: Designguidance for interactive voice response (IVR) applications Part310: Visibly,aesthetics
40、 and ergonomicsof pixel defects Technical Report Evaluation methodsforthe design ofphysicalinput devices isto form the subject ofa futurepart 411. PD CEN ISO/TR 9241-100:2011CEN ISO/TR 9241-100:2011 (E)vi ISO201Introduction The ISO9241 series coversboth the hardware and software-ergonomics aspects o
41、f human-systeminteraction.The individual parts of ISO9241, their interrelationships, and the expected usersof the parts are described in ISO 9241-1. As part of therevision of ISO9241, the s cope of ISO9241 has been broadened from “office work with visual displayterminals (VDTs)”tocover a widerange o
42、f interactive systemsand the title ofthe serieswas changedto “Ergonomicsofhuman-system interaction”. In order to allow systematic integration of emerging standardsinto the ISO9241 series, a structure and numbering scheme wasintroduced that allows standards to be grouped bysubject area. Ergonomicsist
43、he scientificdiscipline and systematic studyconcerned with the understanding of the interactions among human and other elements of a system,and the profession that applies theory, principles, data and methods to design in order to optimize human well-being and overall system performance. Softwareerg
44、onomics,therefore, isthe application ofergonomics to the softwareaspectsofinteractive systems.The standards referred tointhis part of ISO 9241 provide general guidance, principles,recommendations andrequirements focusing on the interaction between human and system and also the processesand methodsre
45、quired to achieve usableand accessible interactive systems(e.g. ISO 9241 “200” subseriesdealing withhuman-centred design). NOTE There are a number of software-ergonomics standards whichare notyet part of theISO 9241 “100”series(e.g. ISO14915). These standards will be revised and are presented in thi
46、s part of ISO9241 in their intended positionwithin the structure of the ISO9241 “100” subseries.There are numerous International Standards, related to user interface design, which can be applied tosoftwareergonomics.These covera widerange ofneedsofstandardsusersincluding ergonomists, designers,proje
47、ct managers, managers, workersortheir representatives, consumers/their representatives, procurersand certification bodies. This part of ISO 9241 is designed to help the potentialuser sofsoftware-ergonomics standards identifywhic h ofthese standardsare relevantto theirneeds. The principles,recommenda
48、tions and requirements given in thesoftware-ergonomics standards help preventusersfromexperiencing usabilityproblemssuchas: additional unnecessarystepsnot required as part ofthe task; misleading information; insufficient and poorinformation on the userinterface; unexpected responseofthe interactive
49、system; navigational limitationsduring use; inefficienterror recovery. In addition, the application of the principles, recommendations and requirements contributes to increased levels ofaccessibility.1PD CEN ISO/TR 9241-100:2011CEN ISO/TR 9241-100:2011 (E)TECHNICAL REPORT ISO201 1Ergonomics of human-system interact ion Part 100: Introductiontostandards related tosoftware ergonomics 1 Scope This part of ISO9241 enables usersofstandards related to software
