1、Information technology Teleco mmunications and information exchange between systems Prot ocol for Computer Supported Telecommunications Applications (CSTA) Phase IIICAN/CSA-ISO/IEC 18052:13(ISO/IEC 18052:2011, IDT)National Standard of CanadaNOT FOR RESALE. / PUBLICATION NON DESTINE LA REVENTE.Legal
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20、ment pour le moment. Le Groupe CSA publiera la versionen franais ds quelle sera produite par lorganisme rdacteur.TMA trade-mark of the Canadian Standards Association, operating as “CSA Group”National Standard of CanadaPublished in January 2013 by CSA GroupA not-for-profit private sector organization
21、5060 Spectrum Way, Suite 100,January 2013 Mississauga, Ontario, Canada L4W 5N61-800-463-6727 416-747-4044Visit our Online Store at shop.csa.caApproved byStandards Council of CanadaCAN/CSA-ISO/IEC 18052:13Information technology Telecommunications and information exchange between systems Protocol for
22、Computer Supported Telecommunications Applications (CSTA) Phase IIIPrepared by InternationalOrganizationforStandardization/ International Electrotechnical CommissionReviewed byCAN/CSA-ISO/IEC 18052:13Information technology Telecommunications and informationexchange between systems Prot ocol for Comp
23、uter SupportedTelecommunications Applications (CSTA) Phase IIICSA/4 2013 CSA Group January 2013CAN/CSA-ISO/IEC 18052:13Information technology Telecommunications and information exchange between systems Protocol for Computer Supported Telecommunications Applications (CSTA) Phase IIICSA PrefaceStandar
24、ds development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the Canadian Advisory Committee (CAC) on ISO/IEC Joint Technical Committee 1 on Information Technol
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26、Committee (ITU-T).This Standard supersedes CAN/CSA-ISO/IEC 18052-04 (adoption of ISO/IEC 18052:2000).At the time of publication, ISO/IEC 18052:2011 is available from ISO and IEC in English only. CSA Group will publish the French version when it becomes available from ISO and IEC.This International S
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32、Standard designation (number);(b) relevant clause, table, and/or figure number;(c) wording of the proposed change; and(d) rationale for the change.Reference numberISO/IEC 18052:2011(E)ISO/IEC 2011INTERNATIONAL STANDARD ISO/IEC18052Second edition2011-09-01Information technology Telecommunications and
33、 information exchange between systems Protocol for Computer Supported Telecommunications Applications (CSTA) Phase III Technologies de linformation Tlinformatique Protocole pour applications en tlcommunications supportes par ordinateur (CSTA) en phase III ISO/IEC 18052:2011(E) COPYRIGHT PROTECTED DO
34、CUMENT ISO/IEC 2011 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISOs membe
35、r body in the country of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org ii ISO/IEC 2011 All rights reservedISO/IEC 18052:2011(E) ISO/IEC 2011 All rights reserved iiiContents Page Foreword . x
36、Introduction xi 1 Scope 1 2 Conformance . 1 2.1 Static Requirements 1 2.2 Dynamic Requirements . 1 2.3 PICS Requirement . 2 3 Normative references 2 4 Terms and definitions . 2 5 CSTA Service Definition Model 3 5.1 CSTA Application Layer Structure 3 5.2 Remote Operations . 3 5.3 The CSTA Service Res
37、ponse . 3 5.4 Cross Referencing of Event Reports . 3 5.5 Handling of Private Data . 4 6 Interconnection service boundary . 4 7 Security 4 8 Association Management . 4 8.1 Implicit association . 4 8.2 Dynamic association management using ACSE 4 8.2.1 Encoding of application context name . 5 8.2.2 Enc
38、oding of application context information . 5 9 CSTA parameter types 10 9.1 Switching function objects . 10 9.2 Device Identifiers . 11 9.3 Call and connection identifiers 13 9.4 Connection states . 14 9.5 Status reporting . 15 9.6 Device and feature types and other parameters 18 9.7 Security 24 9.8
39、Common extensions . 25 9.9 Call control . 26 9.10 Capability Exchange . 30 9.11 Call Detail Record 94 9.12 Charge information . 97 9.13 Data call types . 98 9.14 Escape types 99 9.15 Media services . 100 9.16 Physical device features . 103 9.17 Data Collection 105 9.18 Event Cause . 106 9.19 Error V
40、alue . 109 10 Event Report Service 115 11 Capability exchange services 121 11.1 Services 121 11.1.1 Get CSTA-Features 121 ISO/IEC 18052:2011(E) iv ISO/IEC 2011 All rights reserved11.1.2 Get logical device information 123 11.1.3 Get physical device information . 125 11.1.4 Get switching function capa
41、bilities 127 11.1.5 Get switching function devices . 131 11.1.6 Switching function devices . 133 12 System services 134 12.1 Registration services . 134 12.1.1 Change system status filter . 134 12.1.2 System register . 135 12.1.3 System register abort . 136 12.1.4 System register cancel . 137 12.2 S
42、ervices . 138 12.2.1 Request system status . 138 12.2.2 System status 139 12.2.3 Switching function capabilities changed . 140 12.2.4 Switching function devices changed 141 12.2.5 Get Registrations 142 12.2.6 Registration Info . 143 13 Monitoring services 144 13.1 Services . 144 13.1.1 Change monito
43、r filter . 144 13.1.2 Monitor start 145 13.1.3 Monitor stop 146 13.1.4 Get Monitor 147 13.1.5 Monitor Info . 148 14 Snapshot services 149 14.1 Services . 149 14.1.1 Snapshot call . 149 14.1.2 Snapshot device . 151 14.1.3 Snapshot calldata . 152 14.1.4 Snapshot devicedata 153 15 Call control services
44、 and events . 154 15.1 Services . 154 15.1.1 Accept call . 154 15.1.2 Alternate call . 155 15.1.3 Answer call 156 15.1.4 Call back call-related 157 15.1.5 Call back message call-related 158 15.1.6 Camp on call 159 15.1.7 Clear call 160 15.1.8 Clear Connection 161 15.1.9 Conference call . 162 15.1.10
45、 Consultation call . 163 15.1.11 Deflect call . 165 15.1.12 Dial digits . 167 15.1.13 Directed pickup call 168 15.1.14 Group pickup call 169 15.1.15 Hold call . 170 15.1.16 Intrude call . 171 15.1.17 Join call 172 15.1.18 Make call 173 15.1.19 Make connection . 175 15.1.20 Make predictive call 177 1
46、5.1.21 Park call . 179 15.1.22 Reconnect call . 180 15.1.23 Retrieve call . 181 15.1.24 Single step conference call . 182 15.1.25 Send Message . 184 ISO/IEC 18052:2011(E) ISO/IEC 2011 All rights reserved v15.1.26 Single step transfer call 186 15.1.27 Transfer call . 188 15.2 Events . 189 15.2.1 Brid
47、ged . 189 15.2.2 Call cleared 191 15.2.3 Conferenced . 192 15.2.4 Connection cleared . 194 15.2.5 Delivered 196 15.2.6 Digits dialed . 198 15.2.7 Diverted 200 15.2.8 Established 202 15.2.9 Failed 204 15.2.10 Held . 206 15.2.11 Network capabilities changed 207 15.2.12 Network reached 209 15.2.13 Offe
48、red 211 15.2.14 Originated . 213 15.2.15 Queued . 215 15.2.16 Retrieved 217 15.2.17 Service initiated . 218 15.2.18 Transferred . 220 16 Call associated features . 222 16.1 Services 222 16.1.1 Associate data . 222 16.1.2 Cancel telephony tones 224 16.1.3 Change Connection Information 225 16.1.4 Gene
49、rate digits 226 16.1.5 Generate telephony tones 227 16.1.6 Send user information 228 16.2 Events . 229 16.2.1 Call information . 229 16.2.2 Charging . 230 16.2.3 Digits generated 231 16.2.4 Telephony tones generated 232 16.2.5 Service completion failure 233 17 Media attachment services and events . 234 17.1 Services 234 17.1.1 Attach media ser
