1、BSI Standards PublicationBS ISO/IEC 27013:2015Information technology Security techniques Guidance on the integratedimplementation of ISO/IEC27001 and ISO/IEC 20000-1BS ISO/IEC 27013:2015 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of ISO/IEC 27013:2015. It superse
2、des BS ISO/IEC 27013:2012 which is withdrawn.The UK participation in its preparation was entrusted to TechnicalCommittee IST/33/1, Information Security Management Systems.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purpor
3、t to include all the necessaryprovisions of a contract. Users are responsible for its correctapplication. The British Standards Institution 2015.Published by BSI Standards Limited 2015ISBN 978 0 580 86245 8ICS 03.080.99; 35.020; 35.040Compliance with a British Standard cannot confer immunity fromleg
4、al obligations.This British Standard was published under the authority of theStandards Policy and Strategy Committee on 31 December 2015.Amendments/corrigenda issued since publicationDate T e x t a f f e c t e dBS ISO/IEC 27013:2015Information technology Security techniques Guidance on the integrate
5、d implementation of ISO/IEC 27001 and ISO/IEC 20000-1Technologies de linformation Techniques de scurit Guide sur la mise en oeuvre intgre dISO/IEC 27001 et ISO/IEC 20000-1INTERNATIONAL STANDARDISO/IEC27013Reference numberISO/IEC 27013:2015(E)Second edition2015-12-01 ISO/IEC 2015BS ISO/IEC 27013:2015
6、ii ISO/IEC 2015 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO/IEC 2015, Published in SwitzerlandAll rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or
7、 posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCh. de Blandonnet 8 CP 401CH-1214 Vernier, Geneva, SwitzerlandTel. +41 22 749 01 11Fax +
8、41 22 749 09 47copyrightiso.orgwww.iso.orgISO/IEC 27013:2015(E)BS ISO/IEC 27013:2015ISO/IEC 27013:2015(E)Foreword ivIntroduction v1 Scope . 12 Normative references 13 Terms, definitions and abbreviated terms 14 Overviews of ISO/IEC 27001 and ISO/IEC 20000-1 24.1 Understanding the International Stand
9、ards . 24.2 ISO/IEC 27001 concepts . 24.3 ISO/IEC 20000-1 concepts . 24.4 Similarities and differences . 25 Approaches for integrated implementation 35.1 General . 35.2 Considerations of scope 45.3 Pre-implementation scenarios 55.3.1 General 55.3.2 Neither standard is currently used as the basis for
10、 a management system . 55.3.3 A management system exists which fulfils the requirement of one of the standards 65.3.4 Separate management systems exist which fulfil the requirements of each standard . 66 Integrated implementation considerations . 76.1 General . 76.2 Potential challenges 76.2.1 The u
11、sage and meaning of asset . 76.2.2 Design and transition of services 86.2.3 Risk assessment and management 86.2.4 Differences in risk acceptance levels 96.2.5 Incident and problem management 96.2.6 Change management .116.3 Potential gains 126.3.1 Use of the Plan-Do-Check-Act cycle 126.3.2 Service le
12、vel management and reporting 126.3.3 Management commitment . 126.3.4 Capacity management 136.3.5 Management of third party risk . 136.3.6 Continuity and availability management .146.3.7 Supplier management 146.3.8 Configuration management . 146.3.9 Release and deployment management 156.3.10 Budgetin
13、g and accounting 15Annex A (informative) Correspondence between ISO/IEC 27001 and ISO/IEC 20000-1 16Annex B (informative) Comparison of ISO/IEC 27000 and ISO/IEC 20000-1 terms 20Bibliography .39 ISO/IEC 2015 All rights reserved iiiContents PageBS ISO/IEC 27013:2015ISO/IEC 27013:2015(E)ForewordISO (t
14、he International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees
15、established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work. I
16、n the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria ne
17、eded for the different types of document should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives). Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rig
18、hts. ISO and IEC shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents). Any trade name us
19、ed in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adherence to the WTO principles in the Technical Ba
20、rriers to Trade (TBT) see the following URL: Foreword - Supplementary informationThe committee responsible for this document is ISO/IEC JTC 1, Information technology, Subcommittee SC 27, IT Security techniques.This second edition cancels and replaces the first edition (ISO/IEC 27013:2012), which has
21、 been technically revised.iv ISO/IEC 2015 All rights reservedBS ISO/IEC 27013:2015ISO/IEC 27013:2015(E)IntroductionThe relationship between information security management and service management is so close that many organizations already recognise the benefits of adopting the two International Stan
22、dards for these domains: ISO/IEC 27001 for information security management and ISO/IEC 20000-1 for service management. It is common for an organization to improve the way it operates to achieve conformity with the requirements specified in one of these International Standards and then make further i
23、mprovements to achieve conformity with the requirements of the other.There are a number of advantages in implementing an integrated management system that takes into account not only the services provided but also the protection of information. These benefits can be experienced whether one Internati
24、onal Standard is implemented before the other, or both International Standards are implemented simultaneously. Management and organizational processes, in particular, can derive benefit from the mutually reinforcing concepts and similarities between these International Standards and their common obj
25、ectives.Key benefits of an integrated implementation of information security management and service management include the following:a) the credibility, to internal or external customers of the organization, of an effective and secure service;b) the lower cost of an integrated programme of two proje
26、cts, where effective and efficient management of both services and information security are part of an organizations strategy;c) a reduction in implementation time due to the integrated development of processes common to both standards;d) better communication, reduced cost and improved operational e
27、fficiency through elimination of unnecessary duplication;e) a greater understanding by service management and security personnel of each others viewpoints;f) an organization certified for ISO/IEC 27001 can more easily fulfil the requirements for information security specified in ISO/IEC 20000-1:2011
28、, 6.6, as both International Standards are complementary in requirements.The guidance in this International Standard is based upon the published versions of both ISO/IEC 27001 and ISO/IEC 20000-1.This International Standard is intended for use by persons with knowledge of both, either or neither of
29、the International Standards ISO/IEC 27001 and ISO/IEC 20000-1.It is expected that all readers have access to copies of both ISO/IEC 27001 and ISO/IEC 20000-1. Consequently, this International Standard does not reproduce parts of either of those International Standards. Equally, it does not describe
30、all parts of each International Standard comprehensively. Only those parts where subject matter overlaps are described in detail.This International Standard does not provide guidance associated with the various legislation and regulations outside the control of the organization. These can vary by co
31、untry and impact the planning of an organizations management system. ISO/IEC 2015 All rights reserved vBS ISO/IEC 27013:2015BS ISO/IEC 27013:2015Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-11 ScopeThis International Standard
32、 provides guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 for those organizations that are intending to eithera) implement ISO/IEC 27001 when ISO/IEC 20000-1 is already implemented, or vice versa,b) implement both ISO/IEC 27001 and ISO/IEC 20000-1 together, orc) integr
33、ate existing management systems based on ISO/IEC 27001 and ISO/IEC 20000-1.This International Standard focuses exclusively on the integrated implementation of an information security management system (ISMS) as specified in ISO/IEC 27001 and a service management system (SMS) as specified in ISO/IEC
34、20000-1.In practice, ISO/IEC 27001 and ISO/IEC 20000-1 can also be integrated with other management system standards, such as ISO 9001 and ISO 14001.2 Normative referencesThe following documents, in whole or in part, are normatively referenced in this document and are indispensable for its applicati
35、on. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.ISO/IEC 20000-1:2011, Information technology Service management Part 1: Service management system requirementsISO/IEC/TR 20000-10, Inform
36、ation technology Service management Part 10: Concepts and terminologyISO/IEC 27000:2014, Information technology Security techniques Information security management systems Overview and vocabularyISO/IEC 27001:2013, Information technology Security techniques Information security management systems Re
37、quirements3 Terms, definitions and abbreviated termsFor the purposes of this document, the terms and definitions given in ISO/IEC 27000, ISO/IEC 20000-1 and ISO/IEC/TR 20000-10 apply.The following abbreviations apply.ISMS information security management system (from ISO/IEC 27001)SMS service managem
38、ent system (from ISO/IEC 20000-1)Annex A provides a comparison of content at a clause level between ISO/IEC 27001 and ISO/IEC 20000-1.Annex B provides a comparison of terms defined in the following: ISO/IEC 27000, the glossary for ISO/IEC 27001;INTERNATIONAL STANDARD ISO/IEC 27013:2015(E) ISO/IEC 20
39、15 All rights reserved 1BS ISO/IEC 27013:2015ISO/IEC 27013:2015(E) terms used in ISO/IEC 27001; terms defined or used in ISO/IEC 20000-1 or ISO/IEC/TR 20000-10.4 Overviews of ISO/IEC 27001 and ISO/IEC 20000-14.1 Understanding the International StandardsAn organization should have a good understandin
40、g of the characteristics, similarities and differences of ISO/IEC 27001 and ISO/IEC 20000-1 before planning an integrated management system for information security management and service management. This maximizes the time and resources available for implementation. 4.2 to 4.4 provide an introducti
41、on to the main concepts underlying both Internatonal Standards but should not be used as a substitute for a detailed review.4.2 ISO/IEC 27001 conceptsISO/IEC 27001 provides a model for establishing, implementing, maintaining and continually improving an ISMS to protect information. Information can t
42、ake any shape, be stored in any form and be used for any purpose by, or within, the organization.To achieve conformity with the requirements specified in ISO/IEC 27001, an organization should implement an ISMS based on a risk assessment process to identify risks to information. As part of this work,
43、 the organization should select, implement, monitor and review a variety of measures to manage these risks. These measures are known as controls. The organization should determine acceptable levels of risk, taking into account the requirements of interested parties relevant to information security.
44、Examples of requirements are business requirements, legal and regulatory requirements or contractual obligations.ISO/IEC 27001 can be used by any type and size of organization.4.3 ISO/IEC 20000-1 conceptsISO/IEC 20000-1 can be used by organizations, or parts of organizations, which use or provide se
45、rvices. This adds value for both the customer and the service provider. All processes covered by the standard should be controlled by the service provider, even if some processes are operated by other parties. It is only the service provider that can achieve conformity with the requirements specifie
46、d in ISO/IEC 20000-1.The SMS directs and controls a service providers activities and resources in the design, development, transition, operation and improvement of services to fulfil service requirements as agreed with its customer(s).To fulfil the requirements specified in ISO/IEC 20000-1, the serv
47、ice provider should implement a range of specific service management processes. These include incident management, change management and problem management, amongst others. Information security management is one of the ISO/IEC 20000-1 service management processes.ISO/IEC 20000-1 can be used by any t
48、ype and size of organization.4.4 Similarities and differencesService management and information security management are often treated as if they are neither connected nor interdependent. The context for such separation is that service management can easily be related to efficiency and profitability,
49、 while information security management is often not understood to be fundamental to effective service delivery. As a result, service management is frequently implemented first. However, as shown in Figure 1, many control objectives and controls in ISO/IEC 27001:2013, Annex A are also included within the service management requirements for an SMS specified in ISO/IEC 20000-1.2 ISO/IEC 2015 All rights reservedBS ISO/IEC 27013:2015ISO/IEC 27013:2015(E)Figure 1 Comparison between concepts in ISO/IEC 27001 and ISO/IEC 200
