1、BS ISO 28564-2:2016Public information guidancesystemsPart 2: Guidelines for the design and use oflocation signs and direction signsBSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06BS ISO 28564-2:2016 BRITISH STANDARDNational forewordThis British Standard is the UK imp
2、lementation of ISO 28564-2:2016.The UK participation in its preparation was entrusted to TechnicalCommittee PH/8, Graphical symbols.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purport to include all the necessaryprovision
3、s of a contract. Users are responsible for its correctapplication. The British Standards Institution 2016.Published by BSI Standards Limited 2016ISBN 978 0 580 75742 6ICS 01.080.10Compliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was published unde
4、r the authority of theStandards Policy and Strategy Committee on 31 August 2016.Amendments/corrigenda issued since publicationDate T e x t a f f e c t e dBS ISO 28564-2:2016 ISO 2016Public information guidance systems Part 2: Guidelines for the design and use of location signs and direction signsSys
5、tmes de guidage destins linformation du public Partie 2: Lignes directrices pour la conception et lutilisation des panneaux de direction et de localisationINTERNATIONAL STANDARDISO28564-2First edition2016-09-01Reference numberISO 28564-2:2016(E)BS ISO 28564-2:2016ISO 28564-2:2016(E)ii ISO 2016 All r
6、ights reservedCOPYRIGHT PROTECTED DOCUMENT ISO 2016, Published in SwitzerlandAll rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet
7、or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCh. de Blandonnet 8 CP 401CH-1214 Vernier, Geneva, SwitzerlandTel. +41 22 749 01 11Fax +41 22 749 09 47copyrighti
8、so.orgwww.iso.orgBS ISO 28564-2:2016ISO 28564-2:2016(E)Foreword ivIntroduction v1 Scope . 12 Normative references 13 Terms and definitions . 14 General 25 Preparation 25.1 Need 25.2 Brief 25.3 Information to be included in the brief 25.4 Gathering data . 35.5 Positioning 35.6 Planning strategy 46 De
9、sign principles, characteristics and layout of visual elements 46.1 Design principles . 46.1.1 Legibility and conspicuity 46.1.2 Consistency . 46.1.3 Simplicity 46.1.4 Prioritization of messages . 56.1.5 Use of languages . 56.1.6 Use of jargon and abbreviations . 56.1.7 Inclusivity (for all potentia
10、l user groups) 56.1.8 Environmental sensitivity 56.2 Characteristics . 56.2.1 Graphical symbols 56.2.2 Arrows 66.2.3 Text and numerals 76.2.4 Colour 76.2.5 Containing shape . 86.3 Layout . 86.3.1 General 86.3.2 Relationship of symbols, arrows and text 87 Sign carrier 137.1 Materials 137.2 Glare and
11、reflections . 137.3 Illumination 137.4 Sustainability . 138 Inspection and updating 149 Testing 14Annex A (informative) Examples of location signs and direction signs in typical environments 15Annex B (informative) Performance tests for a way finding system of location signs and direction signs 20Bi
12、bliography .27 ISO 2016 All rights reserved iiiContents PageBS ISO 28564-2:2016ISO 28564-2:2016(E)ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally car
13、ried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
14、 ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the differe
15、nt approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives). Attention is drawn to the possibility that some of the elements of this document may
16、be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents
17、). Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adherence to the WTO principles
18、 in the Technical Barriers to Trade (TBT) see the following URL: Foreword - Supplementary informationThe committee responsible for this document is ISO/TC 145, Graphical symbols, Subcommittee SC 1, Public information symbols.ISO 28564 consists of the following parts, under the general title Public i
19、nformation guidance systems: Part 1: Design principles and element requirements for location plans, maps and diagrams Part 2: Guidelines for the design and use of location signs and direction signs The following part is under preparation: Part 3: Guidelines for the design and use of information inde
20、x signsAdditional parts will be developed in due course.iv ISO 2016 All rights reservedBS ISO 28564-2:2016ISO 28564-2:2016(E)IntroductionContinued growth in travel and mobility within and between countries has generated a growing range of wayfinding guidance systems and styles containing a wide vari
21、ety of information. Such systems serve various purposes, such as enabling users to understand the range of facilities and points of interest present, understand the physical relationship between these facilities and points of interest, and determine the best way to reach a required facility or point
22、 of interest given their mobility circumstances.This part of ISO 28564 is concerned with location signs and direction signs used to support wayfinding.The purpose of this part of ISO 28564 is to provide guidance on the design and use of location signs and direction signs to enable users to assimilat
23、e required information swiftly and accurately and act upon the information shown safely and conveniently. It is not the intention to limit design freedom unnecessarily, but to set guidelines and, where appropriate, specifications which reflect relevant research and best practice.Where appropriate, l
24、ocation signs and direction signs are used in association with fixed location plans, maps and diagrams (see ISO 28564-1), information index signs (see ISO 28564-31), hand-held maps, mobile electronic devices, as well as human assistance, as part of an integrated wayfinding system.1) Under preparatio
25、n. ISO 2016 All rights reserved vBS ISO 28564-2:2016BS ISO 28564-2:2016Public information guidance systems Part 2: Guidelines for the design and use of location signs and direction signs1 ScopeThis part of ISO 28564 gives a range of guidelines for various stages of preparation, design, construction,
26、 inspection, updating and testing which comprise a location sign or a direction sign used in public places and working areas.This part of ISO 28564 is applicable to the design and use of location signs and direction signs used in all sorts of public places, such as shopping centres, stores, hospital
27、s, bus and railway stations, airports, sporting, exhibition halls and entertainment complexes, urban areas, parks, gardens and countryside, public attractions, museums and commercial office buildings. The design and use of location signs and direction signs in working areas can also resort to the co
28、ntent for reference.It is not applicable to those sectors (for example, traffic signs on a public highway), which are subject to regulations or specified design principles. However, in a given public environment or within a wayfinding and signing design brief, public information sometimes needs to b
29、e associated with other messaging, so many of the principles contained in this part of ISO 28564 can be relevant in the planning of a coordinated scheme.2 Normative referencesThe following documents, in whole or in part, are normatively referenced in this document and are indispensable for its appli
30、cation. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.ISO 17724, Graphical symbols Vocabulary3 Terms and definitionsFor the purposes of this document, the terms and definitions given in I
31、SO 17724 and the following apply.3.1location signsign used to identify the location of a place, facility or function3.2direction signsign used to indicate the route to a place, facility or function3.3visual elementcomponent used in a sign including graphical symbol, arrow, text, numeral, illustratio
32、n, colour and shapeINTERNATIONAL STANDARD ISO 28564-2:2016(E) ISO 2016 All rights reserved 1BS ISO 28564-2:2016ISO 28564-2:2016(E)4 GeneralFor a specific destination, using only a few location signs can be effective. It might be necessary to use numerous direction signs as part of a route. In either
33、 case, a design objective should be to use the minimum number of signs necessary to provide effective guidance.5 Preparation5.1 NeedThe need for a location sign or a direction sign (or both) can arise for various reasons, for examplea) known difficulties experienced by users in finding a place, faci
34、lity or function, orNOTE Sometimes the solution to an apparent problem is best resolved by the re-design of the facility and fittings, the control of other environmental factors or the role, training and deployment of staff rather than by the inclusion, amendment or removal of a sign.b) changes in a
35、n environment or construction of a new environment.5.2 BriefBefore design work is undertaken, the requirements and objectives should be clearly understood and expressed in a brief. Even where a small number of signs, or even a single sign, is involved, a brief should be prepared.The brief is the res
36、ponsibility of the client and should define the following:a) the physical area to be covered;b) its relationship to adjacent areas;c) the information to be shown as determined by the tasks that expected users wish to accomplish;d) any special requirements concerning presentation of information, the
37、nature and constraints of the site.If relevant, the brief should also define the requirements for maps and locations plans (see ISO 28564-1), information index signs (see ISO 28564-32), and requirements or methods for coordination with location signs and direction signs.5.3 Information to be include
38、d in the briefThe following information of the covered area should be included: the characteristics of the expected users; the types and positions of the facilities in the area; the routes and decision points relating to specific destinations; the possible setting position and the anticipated normal
39、 viewing distances; accessibility and other user requirements; additional information, if appropriate, e.g. travel time and distance; the proportion of the expected users for whom the use of the local languages can be insufficient;2) Under preparation.2 ISO 2016 All rights reservedBS ISO 28564-2:201
40、6ISO 28564-2:2016(E) any statutory or regulatory requirements.5.4 Gathering dataWhen the facilities within the area to be covered are in the planning stage, information should be obtained, as appropriate, from architects, designers, engineers and other professionals with knowledge relevant to the ta
41、sk.When the facility is already in use, additional information can be obtained bya) observing users behaviour,b) consulting with users,c) consulting with local police, shopkeepers, reception, information desk staff and others who might have experience of wayfinding issues within the area to be cover
42、ed, andd) reviewing any existing location signs and direction signs in the area to be covered and in adjacent areas.NOTE A site visit is normally needed to gain familiarity with the environment and, where possible, to observe and document relevant behavioural patterns.Once gathered, the data should
43、be reconciled with the brief.5.5 PositioningExamples of the positioning of location signs and direction signs are shown in Annex A.Location signs and direction signs are typically positioned as follows:a) fixed to, applied on or projected from vertical surfaces (see Annex A);b) suspended from ceilin
44、gs, roofs or soffits (see Figure A.1);c) projected from floors or attached to existing floor projections (see Annex A).Location signs should be positioned above or immediately adjacent to the destination. Direction signs should be placed at or prior to decision points (such as crossings, junctions)
45、and elsewhere to give reassurance or minimize confusion.Placement height and angle should be carefully considered to take into account whether users are standing or seated and their direction of approach to the sign.In an existing environment, careful consideration should be given to how viewing of
46、the signs can be affected by existing signs and other features (for example, lighting, advertising), ambient and natural lighting, and physical obstructions.In an environment yet to be designed or constructed, the building design and the plan for location signs and direction signs should be coordina
47、ted, as far as practical to ensure the following: building structure, services and other facilities do not compromise the optimum location for and visual perception and clarity of signs; building structure allows for the fixing and erection of signs in necessary locations; optimum ambient and natura
48、l lighting conditions for the reading and interpretation of signs. ISO 2016 All rights reserved 3BS ISO 28564-2:2016ISO 28564-2:2016(E)5.6 Planning strategyHaving gathered the necessary information, a strategy defining the content, number and placement of signs required to address the brief should b
49、e prepared. Normally, the strategy takes the form of a plan or elevation showing the physical position (and possibly the scale) of signs, together with an associated schedule with specifications for the signs indicated on the plan or elevation. The strategy should also identify other required changes (for example, the removal or alteration of existing signs).NOTE For complex projects, or where the signs involved are large and costly, other techniques, such as 3D or video modelling, are appropriate.6 Design principles, characte
