1、BEC商务英语（高级）口语模拟试卷 34及答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 1 Task Sheet for Candidate A Task Sheet 1 A: Customer service: how to delight your customers B: Employee relations: the dangers of tuning out employee complaints C: Leadership training: what makes for an effective leader Task Sheet for
2、Candidate B Task Sheet 2 A: Customer relations: what should be done to keep customers for life. B: Communication: how to respond to criticism, C: Staff management: the functions that teams perform better than individuals 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are
3、asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 2 Exchange Risks Your company will do business with several companies from several countries. Since several currencies
4、of more than one country will be involved and there may have exchange risks of using foreign currency. You have been asked to submit your suggestions on how to deal with the exchange risks. Discuss, and decide together: How many ways can be used to deal with the exchange risks of foreign currency? W
5、hich way may be the best way for your company to deal with the exchange risks of foreign currency? BEC商务英语（高级）口语模拟试卷 34答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 1 【正确答案】 Interviewer： Now, I will give each of you three topics. You will have to choose one from them, prepare for it in one minute and t
6、alk about it for one minute. OK? Wang Jie, here are your topics. And here are yours, Yu Cheng. You can make notes on the paper I gave you during your preparation. All right. Wang Jie, which topic are you going to talk about? Wang Jie: Id like to talk about B Employee relations. Interviewer: OK. You
7、have one minute to talk. Yu Cheng and I will listen to you. Yu Cheng, after Wang Jies talk, you have to ask her a question. Now, Wang Jie, you may start. Ill stop you at the end of one minute. Wang Jie： The relationship between the employers and employees are important to a company. If the employers
8、 cant deal with such relationship very well, the consequence will be very serious. As a company, although how good the welfare is or how good the environment is, employees tend nut to be fully satisfactory with all aspects of the company. So complaints will appear. Handling employees complaints is a
9、 very important aspect of the relationship between the employees and us. If we dont handle employee complaints very well, we may create resentment, low morale, low productivity and increased turnover. Ignoring worker concerns or objections could further land us in deep trouble, legal and otherwise.
10、Moreover, Workplace violence and stalking is intensifying as well. Eh, meanwhile Interviewer： Thank you. Its time. Now, Yu Cheng, what is the question youd like to ask Wang Jie? Yu Cheng: Wang Jie, what are you going to do to handle the employees complaint? Wang Jie： Well, I may find a suitable time
11、 to talk with my employees and find the reasons for their complaints. If their complaints are reasonable, I will find ways to compensate. Interviewer： OK. Now, Yu Cheng, its your turn. Which topic have you chosen, please? Yu Cheng: Staff management. Interviewer: OK. You have one minute to talk. Wang
12、 .Tie and I will listen to you. Wang Jie, after Yu Chengs talk, you have to ask him a question. Now, Yu Cbeng, you may start. Ill stop you at the end of one minute. Yu Cheng: I think groups can produce more and better solutions to a problem. One group consists of several people. When they face some
13、problems, they can discuss and gather all their ideas together to find better solutions, while individuals sometimes confine themselves into a very narrow space and its difficult for them to jump out immediately. Groups can also make more efficient use of resources. Individuals power is limited. The
14、y cant find all aspects of resources, whereas people in groups can find different resources separately. Enough resources can provide them more efficient use of resources. At the same time, people in one group can encourage each other to do tasks. So social motivation seems to be higher in the presen
15、ce of others. And where tasks involving random error are in process, teams tend to produce superior judgments. Teams learn faster and teams minimize the sense of responsibility of any one member for the outcome. Individuals will afford more responsibility than people in a team. Interviewer: Thank yo
16、u. Time is up. Now, Wang Jie, what is the question youd like to ask Yu Cheng? Wang Jie: Youve mentioned the advantages of teams. Are there any disadvantages which teams have in you opinion? Yu Cheng: Sure, I think people in teams sometimes tend to be lazy, because they may think that if they dont tr
17、y their best to find resources, others are going to find out. Interviewer: Thank you. 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 min
18、ute. You have 1 minute to prepare your ideas. 2 【正确答案】 Interviewer: Well, Song Ying and Meng Liang, the last part of this speaking test is a discussion task. Your discussion topic is on this tesk card. You have about 30 seconds to read it carefully. After you have read the task, you will have a disc
19、ussion on the given topic. Your discussion time is around three minutes. OK? Now read your task card. Well, can you start your discussion now? Im going to listen to you and then ask you to stop at the end of three minutes. Meng Liang: Eh, one easy way, I think, if we are the seller, is to insist on
20、receiving payment in our own currency. This puts the risk in the hand of the buyer, but the buyer may not always be willing to accept this risk. Another way is to share the risk by arranging a portion of the payment to be made in each countrys currency. But it means every side will take some sort of
21、 risk. Song Ying: Those two ways are quite simple and direct ways to deal with the exchange risks. But if it is necessary to accept payment in a foreign currency, what should we do in your opinion? Meng Liang: Well, one way is to include the estimated cost of the currency change into the deal to pro
22、tect against potential loss. Song Ying: But I think it will not protect us completely since it is only an estimate. How about banks? Banks may be willing to assume the risk of currency fluctuations with foreign currency letter of credit. Mens Liang: We will pay for this service and it seems to be qu
23、ite costly. If all of us, I mean all the companies will not agree to assume the risk of currency fluctuations, I think choosing a strong and stable currency of another country is a good way. Song Ying: Eh, have you heard of hedge which is also a method of managing currency in international trade tra
24、nsactions like us? Meng Liang: Yes, and there are three common methods of hedging. They are: Forward Market Hedge, Money Market Hedge and Options Market. I think the Money Market Hedge is the best way for our company to deal with the exchange risks since we can convert our currency into foreign curr
25、ency now, at the current rate. Our currency fluctuations wont affect the amount of benefits. Song Ying: Yeah, I agree with you and this method is also fair for both sides. Interviewer: Have had any experience of exchanging currencies? Meng Liang: Yes, I exchanged RMB to English Pounds since I went t
26、o Britain for further study. Song Ying: I didnt go abroad. I exchanged RMB to HKD for going to Hong Kong to have a sightseeing. Interviewer: Did the currency fluctuation influence you? Song Ying: I only had a short stay in Hong Kong and the exchange rates of those two currencies were relatively stab
27、le, so I didnt use money. Mens Liang: Yea, since I went abroad for my further study, I needed to exchange RMB to British Pounds. I exchanged RMB one month in advance and I thought it was relatively low at that time. But four days before I went to Britain, the exchange rate fell down and it was much lower than my exchange rate. So I lost a lot of money. Interviewer: Thank you, Song Ying and Meng Llang. That is the end of the speaking test.
