1、BEC商务英语（高级）写作模拟试卷 46及答案与解析 一、 PART ONE 1 The line graph below shows the results of an experiment used to determine the effects of varying the speed of an assembly line on the production.On the basis of the information from the graph, write a report deciding the effects of speed variation on producti
2、on.Write 120 140 words on your Answer Sheet.二、 PART TWO 2 Write an answer to one of the questions 2-4 in this part. Write 200-250 words on the separate answer paper provided. Question 2 Your company has been concerned with the disposal of its used computers which have not been fully depreciated. You
3、 have been asked to write a proposal concerning better ways of disposing used computers. Write your proposal, including the following a description of what has happened to the old computers in the past a description of a new way of disposing of used computers an explanation of why this new approach
4、is sound recommendations for further research on this approach Question 3 Your company has been receiving complaints about the employees manner of answering phone calls from customers. Your manager has asked you to write a report of the problems with the way the employees handling phone calls from c
5、ustomers. Write the report, including the following information: why phone calls from customers are of significance to the company what complaints there are about the employees manner of answering phone calls what can be done to redress the problems Question 4 Your company has not been paid promptly
6、 by some of the clients. Your manager has asked you to write a letter to the manager representing the client to urge the payment of the bill. Write the letter to the manager: reminding him of the bill past due explaining that the delay is not your fault and therefore, not justifiable clarifying when
7、 and how the payment should be collected BEC商务英语（高级）写作模拟试卷 46答案与解析 一、 PART ONE 1 【正确答案】 This report aims to show the effect of the variation of the assembly line on production. Specifically, it will summarize the results of an experiment used to determine the effect of speed variation on the net pro
8、duction rate and the numbers of finished and rejected units per hour. The number of units assembled increased at an almost fixed rate as the assembly line speed increases steadily. With an increase of 0.5 feet in the speed, about 32 more units were assembled. However, the rate at which assemblies we
9、re rejected increased in an accelerated manner. While the increase of the rate remained steady around the value of 3 per foot before the speed reached 3 feet per minute, it was accelerated after the speed went past 3.5 per minute. For example, when the speed increased from 3.5 to 4 feet per minute,
10、26 more units were rejected by quality control and the net production increased only by 6 units. To conclude, although the production rate increased due to the speed accruement of the assembly line, the speed increase tended to jeopardize the quality of the units when the speed reached 3.5 and beyon
11、d. 二、 PART TWO 2 【正确答案】 Complaints about employees manner of answering phone calls Our customers like to call the store. We get hundreds of calls a day. They ask about the hours of operation, whether an item is available, or whether a sale has begun or ended. They call. However, some of our employee
12、s dont seem to like to answer customer calls. During the month of October, for instance 120 complaints were received by the office about the manner in which our employees answered telephone calls. The most common complaint is rudeness. Customers report that our employees are curt, impatient, and in
13、some instances, actually abusive. The next most common complaint is that they dont understand the employees, employees are said to speak quickly, to mumble, and in some case to talk with what sounds like food in their mouths. The third most common complaint is that the telephones are always busy. On
14、e customer complained that she was unable to get through to us for three days. It could be possible that the telephones were taken off the hook from time to time. As we approach the Christmas season, we can expect the volume of calls to departments in the store to increase. We cant afford to have our customers treated in the manner described above. Therefore, we need to conduct one-hour training sessions on proper telephone etiquette. All employees need to be scheduled to attend one of these sessions on different dates, and a schedule should be worked out.
