1、BEC商务英语（中级）口语模拟试卷 67及答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 In this par
2、t of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A: What is important when? Preparing for a job interview CV Clothes B: What is important whe
3、n? Improving working conditions New equipment Plants C: What is important when? Aiming to improve customer service Customer satisfaction surveys Staff training 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt c
4、ard, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 In this part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which
5、is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic. For two candidates New Year Party The company you work for is going to hold a party to celebrate New Year and award the best employees of the year
6、. You have been asked to offer some advice on it. Discuss the situation together and decide: what kind of activities should be arranged at the party how to choose the best employees. For three candidates New Year Party The company you work for is going to hold a party to celebrate New Year and award
7、 the best employees of the year. You have been asked to offer some advice on it. Discuss the situation together and decide: what kind of activities should be arranged at the party how to choose the best employees what kind of reward is proper. BEC商务英语（中级）口语模拟试卷 67答案与解析 一、 SECTION 2 MINI PRESENTATION
8、S (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 【正确答案】 If you choose topic A: what is important when preparing for a
9、 job interview? Before going for an interview, we must make preparations so as to face the interviewer with more confidence. These include preparing CV and suitable clothes, studying the job advertisement carefully and looking for the information about the company. Firstly, a detailed CV is a good s
10、elf-introduction, through which the interviewer knows the applicants personal information such as education background, working experience and abilities. CV must be tidy and sincere, so it may leave a favourable first impression on the interviewer. Secondly, we should prepare formal clothes to fit t
11、he occasion. Theres no need to spend a lot of money on it, especially for young college graduates. Black or dark blue suit or dress is suitable. Thirdly, we should study the job advertisement carefully so as to match our knowledge, skills and abilities with the specifications required for the post.
12、We need think about some questions that may be asked by the interviewer according to the job description in the advertisement and then prepare some answers. Finally, we should look for the information about the company, such as its profile, structure, culture, products and future plans. As a Chinese
13、 saying goes:“ If you know both yourself and your enemy, you can win a hundred battles without a single loss.“ If you choose topic B: what is important when improving working conditions? As is well-known, better working conditions are favourable to employees. Managers of the company should take the
14、improvement of working conditions as one of the priorities. In my point of view, there are several factors to be considered. First of all, working equipments should be updated in time to ensure efficiency. For example, computers, printers and photocopiers are common office equipments which are easil
15、y broken or out of date. If they cannot be replaced by new ones, working efficiency will be affected. Secondly, plants bring vitality to working places. Plants can absorb harmful carbon dioxide and radiation in the office and give off fresh smell. Employees who sit at the desks all day long may rest
16、 their eyes by seeing green plants. Thirdly, some other appliances such as air conditioner, humidifier, refrigerator, microwave oven and coffee machine will help to make staff work comfortably. These appliances dont cost much; however, they make employees feel at home. Finally, light music is relaxi
17、ng. Its reported that employees have less pressure and work better with light and soft music around ears. So its advisable to take this measure to improve working conditions. If you choose topic C: what is important when aiming to improve customer service? From my point of view, when aiming to impro
18、ve customer service, four factors should be taken into consideration. Making customer satisfaction surveys is the most direct way to know customers attitude to our service. The surveys can include questionnaires in paper or online, and telephone follow-ups. Through feedbacks from customers, the comp
19、any will know how the business has met customers expectations. Next, we should have regular staff training to let them realise recent problems and remind them of their duty from time to time. The training should be given at least once a month, if possible, once a week. Inviting some experts to train
20、 the staff will improve the staffs friendliness and their speed of service. Furthermore, it is necessary to set up the customer service department to make a database of customers information, deal with complaints, carry out surveys and offer help to customers. With a group of specialised people work
21、ing on customer service, the effects will be desirable. Finally, the company should have a system of rewards and penalties to encourage the staff to provide better service and warn those who are not responsible for serving customers. 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you
22、 are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 【正确答案】 A: I am honoured to have this opportunity to wo
23、rk with you two. As is informed to us, our company is going to hold a party to celebrate New Year and award the best employees of the year. There are three topics to be discussed on the agenda. Now, lets begin with the first one, that is, what kind of activities should be arranged at the party. B: I
24、 suggest that we should ask our staff to prepare some performances such as singing and dancing since this is our own celebration. We need select two employees as host and hostess at the party. C: I totally agree with you. Wed better inform the staff as soon as possible. We still need invite one or t
25、wo stars to make our party more attractive. Shall we move to the next subject? How to choose the best employees? A: Definitely. In my point of view, the best employees should be chosen in each department, because people in one department know each other well and those who work harder can be seen by
26、colleagues. B: Yes, thats true. How many best employees should be chosen? How about two in each department? C: OK, I agree. Let the department managers announce this at their weekly meeting this Friday. Now, it is time to talk about what kind of reward is proper. Personally, I think bonus and gift a
27、re good reward. Do you think so? A: Bonus is too common. We always reward best employees with bonus。 I think we need have something new to encourage staff to work better. B: I agree with you and I think the free travel to Hawaii for one week is more attractive than bonus. Many of our staff are dreaming of that place. C: Good idea. Lets report our decision to the president and I suggest that we prepare small gifts to all the staff at the party.
