1、 MIL-HDBK-502A 8 March 2013 SUPERSEDING MIL-HDBK-502 30 May 1997 DEPARTMENT OF DEFENSE HANDBOOK PRODUCT SUPPORT ANALYSIS This handbook is for guidance only. Do not cite this document as a requirement. AMSC N/A AREA SESS NOT MEASUREMENT SENSITIVE Provided by IHSNot for ResaleNo reproduction or networ
2、king permitted without license from IHS-,-,-MIL-HDBK-502A ii FOREWORD 1. This handbook is approved for use by all Departments and Agencies of the Department of Defense (DoD). 2. This handbook provides guidance for the framework and descriptions governing performance of Product Support Analysis (PSA)
3、 during the life cycle of systems and equipment. To provide more affordable product support for materiel systems the DoD is focusing on total ownership cost throughout the life cycle. Achieving affordable support takes effective product support management across the products life cycle. 3. This hand
4、book offers guidance on conventional PSA as an integral part of the systems engineering process. The information contained herein is applicable, in part or in whole, to all types of materiel and automated information systems and all acquisition strategies. However, this handbook does not present a “
5、cookbook” approach to product supportsuch an approach could not accommodate the vast, widely varying, array of potential materiel acquisitions. It does offer examples and points to consider to help you shape your overall thought processes. 4. The examples provided are just thatexamples only. They ar
6、e not meant to be a definitive solution. They are meant as a launch platform to give you insights into an innovative solution to your particular problem. It follows, then, that explicitly following an example in this handbook is likely to create more problems than it solves. 5. It is understood that
7、 the term new not only applies to brand-new products, but may also refer to a change or a major modification to a product. 6. All specific references to activities, sub-activities, GEIA-STD-0007 Copyright 2012, TA-HB-0007-1 Copyright 2012, TA-STD-0017 Copyright 2012, and TechAmerica-STD-0016 Copyrig
8、ht 2012 are used with permission from TechAmerica (http:/www.techamerica.org/standards). 7. Comments, suggestions, or questions on the document should be addressed to Commander, U.S. Army Materiel Command, Logistics Support Activity (LOGSA), ATTN: Policy and Standards (AMXLS-AL), 5307 Sparkman Circl
9、e, Redstone Arsenal, AL 35898 or emailed to usarmy.redstone.logsa.list.multiviewmail.mil. Since contact information can change, you may want to verify the currency of this address information using ASSIST Online database at https:/assist.dla.mil. Provided by IHSNot for ResaleNo reproduction or netwo
10、rking permitted without license from IHS-,-,-MIL-HDBK-502A iii CONTENTS PARAGRAPH PAGE FOREWORD ii 1 SCOPE . 1 1.1 Scope 1 2 APPLICABLE DOCUMENTS . 1 2.1 General 1 2.2 Government documents . 1 2.2.1 Specifications, standards, and handbooks 1 2.2.2 Other Government documents, drawings, and publicatio
11、ns. . 1 2.3 Non-Government publications . 3 3 DEFINITIONS 4 3.1 Logistics product data (LPD) . 4 3.2 Product support analysis 4 3.3 Product support analysis plan (PSAP) . 4 3.4 Other definitions of terms 4 3.4.1 Glossary of Defense Acquisition Acronyms and Terms 4 3.4.2 DOD Dictionary of Military an
12、d Associated Terms 4 4 GENERAL GUIDANCE . 4 4.1 Purpose and scope . 4 4.2 PSA 5 4.3 Metrics . 5 4.4 PSA and logistics product data 5 4.5 DoD integrated product support implementation roadmap 5 5 DETAILED GUIDANCE . 5 5.1 Introduction . 5 5.1.1 How to use this section 5 5.1.2 Structuring guidance 5 5
13、.1.3 Analysis of product support . 6 5.1.4 Assessment and verification 6 5.1.5 Interfaces . 6 5.1.6 Major criteria . 7 5.2 PSA management, surveillance, and control . 8 5.2.1 General considerations 8 5.2.2 PSA strategy (Activity 1) 9 5.2.3 PSA planning (Activity 2) . 10 Provided by IHSNot for Resale
14、No reproduction or networking permitted without license from IHS-,-,-MIL-HDBK-502A iv CONTENTS PARAGRAPH PAGE 5.2.4 Program and design reviews (Activity 3) 11 5.3 Supportability objectives . 12 5.3.1 General considerations 12 5.3.2 Application assessment (Activity 4) 13 5.3.3 Support system standard
15、ization (Activity 5) . 14 5.3.4 Comparative analysis (Activity 6) . 15 5.3.5 Technological opportunities (Activity 7) . 17 5.3.6 Supportability and supportability related design factors (Activity 8) 18 5.4 Preparation and evaluation of alternatives . 19 5.4.1 General considerations 19 5.4.2 Function
16、al requirements (Activity 9) . 19 5.4.3 Support system alternatives (Activity 10) . 21 5.4.4 Evaluation of alternatives and tradeoff analysis (Activity 11). 22 5.5 Determinations of product support resource requirements 24 5.5.1 General considerations 24 5.5.2 Task analysis (Activity 12) 24 5.5.3 Ea
17、rly distribution analysis (Activity 13) 26 5.6 Product operational management 26 5.6.1 General considerations 26 5.6.2 DMSMS/obsolescence analysis (Activity 14) . 26 5.6.3 Field feedback (Activity 15) 27 5.6.4 Disposal analysis (Activity 16) 28 5.7 Suitability assessment 29 5.7.1 General considerati
18、ons 29 5.7.2 Operational suitability test, evaluation, verification and validation (Activity 17) . 30 5.8 Tailoring 31 5.8.1 Purpose and scope . 32 5.8.2 Considerations . 32 5.8.3 Acquisition phase 32 5.8.4 Unique manufacturing process 32 5.8.5 Technology 32 5.8.6 Complexity 32 5.8.7 Criticality of
19、performance 32 5.8.8 Quantity/rate of production/price goals . 33 5.8.9 Product support concept 33 5.8.10 Who performs tailoring. 33 Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-MIL-HDBK-502A v CONTENTS PARAGRAPH PAGE 5.8.11 Why tailor 33 5.8.12 W
20、hen is tailoring performed. . 33 5.8.13 How is tailoring performed. . 34 5.8.14 Tailoring specific sub-activities . 42 5.8.15 Tailoring tables 46 6 CONTRACTING GUIDANCE . 64 6.1 Contracting for product support. 64 6.1.1 Purpose and scope . 64 6.1.2 Organization of this section . 64 6.1.4 RFP section
21、 inputs . 66 6.1.5 Acquisition policy 66 6.1.6 Incentivizing technical excellence . 66 6.1.7 Statements of work language. 66 6.1.8 Developing contract line item numbers. 68 6.1.9 Section E inspection and acceptance 70 6.1.10 Special contract language 70 6.2 Obtaining engineering data for provisionin
22、g . 71 6.3 Instructions for bidders language. 71 6.3.1 Section L instructions, conditions and notices to bidders. 71 6.3.2 Life cycle supportability 72 6.3.3 Traceability of system requirements 72 6.3.4 Management approach . 72 6.3.5 Cost proposal (PSA related) 72 6.3.6 Data and data documentation c
23、osts control . 73 6.3.7 Section M evaluation factors for award 73 7 NOTES . 73 7.1 Intended use . 73 7.2 Subject term (key word) listing. 74 7.3 Changes from previous issue . 74 APPENDIX A EXAMPLE CDRLS AND DIDS . 75 APPENDIX B ASSESSING A PROGRAMS INTELLECTUAL PROPERTY RIGHTS AND DEVELOPING A DATA
24、RIGHTS STRATEGY 84 Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-MIL-HDBK-502A vi CONTENTS PARAGRAPH PAGE APPENDIX C PPLICATION GUIDANCE FOR IMPLEMENTATION OF LEVEL OF REPAIR ANALYSIS PROGRAM REQUIREMENTS . 89 CONCLUDING MATERIAL 97 FIGURE PAGE FIG
25、URE 1. System level PSA interfaces 7 FIGURE 2. CDRL example, non modification of requirements . 36 FIGURE 3. CDRL example, modification of requirements 36 FIGURE 4. Conventional PSA process flow for Pre MDD and MSA phases. 38 FIGURE 5. Conventional PSA process flow for TD phase . 39 FIGURE 6. Conven
26、tional PSA process flow for EMD phase . 40 FIGURE 7. Conventional PSA process flow for P Email standardstechamerica.org; online http:/www.techamerica.org/standards. Government users may have access to a download service for technical manuals and other documents and should check with their agency.) P
27、rovided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-MIL-HDBK-502A 4 AMERICAN INTITUTE OF AERONAUTICS AND ASTRONAUTICS ANSI/AIAA S-102.2.4 - Performance-Based Product Failure Mode, Effects and Criticality Analysis (FMECA) Requirements ANSI/AIAA S-102.2.18
28、- Performance-Based Fault Tree Analysis Requirements (Copies of these Standards may be purchased from American Institute of Aeronautics and Astronautics Publications Customer Service, P.O. Box 960, Herdon, VA 20172-0906; Phone 1-800-682-2422 or 703-661-1595; Email ; online at http:/arc.aiaa.org/page
29、/howtoorder) INTERNATIONAL ELECTROTECHNICAL COMMISSION IEC 61025 - Fault tree analysis (FTA) (Copies of the IEC 61025 may be purchased IEC Regional Centre for North America (IEC-ReCNA, 446 Main Street, 16thFloor Worchester, MA 01608; Phone (508) 755-5663; Email infoiec.ch; online at http:/www.iec.ch
30、) SOCIETY OF AUTOMOTIVE ENGINEERS JA1011 - Standard for Reliability Centered Maintenance JA1012 - A Guide to the Reliability Centered Maintenance Standard (Copies of the SAE (JA) documents may be purchased from the Society of Automotive Engineers, SAE Customer Service, 400 Commonwealth Drive, Warren
31、dale, PA 15096-0001; Phone 1-877-606-7323; Email CustomerServicesae.org; http:/www.sae.org) 3 DEFINITIONS 3.1 Logistics product data (LPD). That portion of Product Support Analysis (PSA) documentation consisting of detailed data pertaining to the identification of Product Support resource requiremen
32、ts of a product. See GEIA-STD-0007 for LPD data element definitions. 3.2 Product support analysis. The analysis required to create the package of support functions required to field and maintain the readiness and operational capability of major weapon systems, subsystems, and components, including a
33、ll functions related to weapon system readiness. 3.3 Product support analysis plan (PSAP). A document which identifies and integrates all Product Support Analysis activities, identifies management responsibilities, and outlines the approach toward accomplishing PSA activities to meet program require
34、ments. 3.4 Other definitions of terms. Other definitions and terms in this handbook may be found in the following locations: 3.4.1 Glossary of Defense Acquisition Acronyms and Terms at https:/dap.dau.mil/glossary/Pages/Default.aspx 3.4.2 DOD Dictionary of Military and Associated Terms at http:/www.d
35、tic.mil/doctrine/dod_dictionary/ 4 GENERAL GUIDANCE 4.1 Purpose and scope. This section provides general information on key product support topics including Product Support Analysis, Factors that Impact PSA, Metrics, and Logistics Product Data. It also provides external references for obtaining addi
36、tional information on the product support management process. Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-MIL-HDBK-502A 5 4.2 PSA. PSA is a wide range of analyses that are conducted within the systems engineering process. The goals of Product Sup
37、port Analyses are to ensure that supportability is included as a system performance requirement and to ensure the system is concurrently developed or acquired with the optimal support system and infrastructure. PSA includes the integration of various analytical techniques with the objective of desig
38、ning and developing an effective and efficient Product Support Package. The primary techniques used in PSA are: Failure Mode, Effects and Criticality Analysis (FMECA), Fault Tree Analysis (FTA), Reliability Centered Maintenance (RCM) Analysis, Level of Repair Analysis (LORA), Maintenance Task Analys
39、is (MTA), and core logistics analysis, source of repair analysis, and depot source of repair analysis. Please refer to Section 5 for detailed guidance on Product Support Analysis. 4.3 Metrics. Metrics are central to Product Support Analysis forming the common thread between the analytical processes
40、from setting the Warfighter requirements in the JCIDS process to driving the actions required to achieve affordable readiness during the Operations e.g. (Activity 1). Appropriate service specific guidance may be necessary to supplement the guidance provided in this section. When a provisioning activ
41、ity has comprehensive printed guidance that a contractor must follow and when it is too lengthy to include in a statement of work, the governing document for the guidance should be attached as an exhibit to the contract and referenced in the Statement of Work (SOW). Examples of governing documents a
42、re regulations, instructions, orders, and pamphlets. 5.1.2 Structuring guidance. PSA is an iterative and multidisciplinary activity with many interfaces. The PSA process can be divided into two general parts: (a) analysis of product support, and (b) assessment and Provided by IHSNot for ResaleNo rep
43、roduction or networking permitted without license from IHS-,-,-MIL-HDBK-502A 6 verification of supportability. The iterative nature of this process and the input - output relationship of the interfaces change with the acquisition phases as described below. 5.1.3 Analysis of product support. This por
44、tion of the PSA process commences at the system level to affect design and operational concepts; identify gross product support resource requirements of alternative concepts; and to relate design, operational, and supportability characteristics to system readiness objectives and goals. The system le
45、vel analysis is characterized by application assessments, comparative analysis and cost/readiness driver identification, identification of technological opportunities, and tradeoffs between support, operational, and design concepts and between alternative support concepts such as organic versus cont
46、ractor support, built-in versus external test capability, and varying numbers of maintenance levels. Once system level tradeoffs are made, the analysis shifts to lower system indenture levels and toward support system optimization within the framework established by the system level analysis. This a
47、nalysis defines the product support resource requirements of the system through an integrated analysis of all operator and maintenance functions and tasks to determine task frequencies, task times, personnel and skill requirements, supply support requirements, etc., to include all elements of IPS. O
48、ptimization is achieved at lower indenture levels through allocation of functions and tasks to specific maintenance levels, repair versus discard analyses RCM analyses, and formulating design recommendations to optimize maintenance times and product support resource requirements. Data from this level of the PSA is used as direct input into the development of data products associated with each IPS element such as provisioning lists, personnel and training requirements, and technical manuals. This assures compatibility between IPS element documents a
