1、ICS 03.080.30 A 12 a0a1a2a3 山 东 省 地 方 标 准 DB37 DB37/T 17262010 家具售后服务规范 Specification for after-sales service of furniture 2011-01-14发布 2011-02-01实施 山东省质量技术监督局 发布 DB37/T 17272010 I 目 次 a4a5a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a
2、6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a7a7 1 a8a9a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a10 2 a11a8a12a13a14a15a16 a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a
3、6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a10 3 a17a18a19a20a21a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a10 4 a22a23a24a25a6a6a6a6a6a6a6a6
4、a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a10 5 a26a27a28a29a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6
5、a6a6a6a6a6a30 6 a26a27a24a25 a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a30 7 a26a27a31a32a33a34a35a36a37a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6
6、a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a38 a39 a40 A a41a11a8a12 a39a40a42 a43a44a45a46a47a48a49a50a51a52a53a54a55a31a32a56a57 a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a6a58 DB37/T 17272010 II 前 言 a23a59a60a61a62a63a64a26a27a59a60a65a66a17a67a68a69a70a71a72a73a74a75 a23a59a60a76a
7、77a78a79a80a81a82a83 a84a85 a66a17a33a34a86a87a88a89a90a91a62a63a64a59a60a65a88a89a92a91a62a63a64a43a44a88a89a90a75 a23a59a60a93a94a78a79a80a81a82a62a63a95a96a97a98a99a100a101a52a102a103a91a62a63a104a105a106a107a108a43a109a110a111a101a52a102a103a91 a112a113 a86a19 a43a44a101a52a102a103a91a114a115a11
8、6a117a118a119a43a44a101a52a102a103a91a62a63 a113a120 a43a44a101a52a102a103a91a83 a84a121a122 a119a111a101a52a102a103a91 a62a63a106a123a124a125a101a52a102a103a91a126a127a128a129a43a44a117a130a101a52a102a103a75 a23a59a60a131a24a78a79a132a82a133a134a135a91a136a137a138a91a139a140a91a136a141a142a91a139a1
9、43a144a91a145a95a146a91a147a148a149a75 DB37/T 17272010 3 家具售后服务规范 a150 a151a152 a23a59a60a11a20a153a43a44a45a46a47a48a26a27a17a18a19a20a21a91a22a23a24a25a91a26a27a28a29a91a26a27a24a25a154a53a26a27a31a32a33a34a35 a36a37a75 a23a59a60a155a14a156a62a63a64a157a158a159a160a161a162a163a43a44a45a46a164a45a9
10、1a165a47a166a80a81a19a167a132a75 a168 a169a151a170a171a172a173a174 a175a176 a15a16a177a156a23a15a16a166a178a14a179a180a181a182a183a166a75 a184 a179a185a83a51a166a13a14a15a16a186 a187 a90a185a83a51a166a188a23a155a14a156a23a15 a16a75 a184 a179a181a185a83a51a166a13a14a15a16a186a143a189a104a188a23 a41a5
11、0a190a90a101a166a191a192a80 a42 a155a14a156a23a15a16a75 a193a194 a38a195a196a58a6a58 a197a198 a46a199a14a200a201a202 a58a203a204 a82a43a44 a193a194a205a206 a207 a196a208a208 a207 a31a32a209a210a211a212 a24a25 a213a214a120 a132a215a216a19a138 a197a198a217a218a219a220a221a222a223 a213 a62a63a64a43a44a
12、45a46a191a210a91a224a225a91a226a227a77a228a11a20 a223 a229 a230a231a232a233a234 a175a176 a17a18a19a20a21a155a14a156a23a15a16a75 a229a235a150 a236a237 a238a239a240a240a241a242 a243a244 a70a245a43a44a45a46a246a26a27a166a80a81a246a167a132a75 a247a248a249a250a251a252a253a254a255a252a253a0a1a2a3a4a252a5a
13、252a6a253a7a8a5a9a10a2a11a12a13 a14 a229a235a168 a233a15a16a17 a18 a239a238a19a20a21 a22a239 a244a23 a242a19a239 a244a243 a24a84a25a26 a24a25a27a157a164a45a166a43a44a45a46a75 a229a235a229 a28a29a30a31 a32a22a19 a243a244a33 a238a32a241 a243 a238 a243a244a34 a242 a18 a243 a245a35a177 a25a26a36a37a38 a
14、119a43a44a91a39a40a41a42a43a119a43a44a91a44a45a43a44a91a46a211a43a44a91a47a48a43a44a91 a49 a43a44a91a50a43a44 a154a53a51a52a53a43a44a54a45a46a55a48a70a245a166a35a143a45a12a56a57a58a166a59a60a28a29a166a26a27a166a61a62a75 a63 a64a65a66a67 a63a235a150 a64a65a68a69 a43a44a47a48a26a27a70a71a72a73a74a154
15、a175a75a76 a82 a77a77 a78 a165a47 a78 a76a77a47a48a49a50 a75a76 a79 a77a77 a245a35a177a165a47a166a43a44a45a46a80a81a31a32a77a228a186a82a83a245a35a177 a175 a83a165a47 a217 a71a47a166a45a46a84a164a166a31a32a56a57a76 a101a85a86a77a228 a79 a77a77 a73 a87a47a48a26a27a80a88a186a73 a87 a213a214a120 a132a21
16、5a216a19a138 a197a198a217a218a219a220a221a222a223 a19 a213 a62a63a64a43a44a45a46a191a210a91 a224a225a91a226a227a77a228a11a20 a223 a166a101a89a24a25a186a90 a221a197a198a217 a58 a222a218a219a79 a77a77 a91a92 a35a26a27a93 a94a56a155a178a166a57a58a56a89 a222a95 a91 a222 a11a19a31a32a59a60a166a31a32a209a
17、210a211a212a186 a24a84 a193a194a205a206 a207 a196a208a208 a207 a166a24a25a96a157a186 a91a92 a35a97a98a111a27a56a177a178a166a99a100a186a154a101 a220 a47a48a26a27a166a31a32a75 a63a235a168 a30a31a102a103 DB37/T 17272010 4 a47a48a26a27a104a105a178a57a58a154 a175 a24a25a82 a77a77 a91a92 a47a48a26a27a104a
18、105a19a56a178a166a47a48a26a27a106a107a186a108a109a110a111a132a68a72a177a26a27a31a32a112a157a27a157a101a113a166a33a34 a79 a77a77 a44a109a155a178a47a48a26a27a24a25a166a114a115a91a116a117a19a118a16a186a44a101a119a120a166a48a121 a220a122 a186a50a190a70a245a66a17a123a124a91a109 a16a91a108a16a166a245a178a
19、53a90a191a26a27 a79 a77a77 a91a92 a47a48a26a27a125a126a186a56a89a127 a40a128a129 a75 a130 a30a31a131a132 a47a48a26a27a166a28a29a101a82 a77a77a133a134 a25a26 a166a123a124 a79 a77a77a135a136a137a138a139 a101a199 a137a140 a141 a79 a77a77 a142a143 a144a145a146 a144a147a148 a149 a150a150a151a148 a144a151
20、a152 a144a151a153 a149 a150a150a154a148 a144a154a155 a144a156a157 a149 a150a150a158a159a160a161 a162a148a163a164a165a166 a149 a150a150a167a168a169a163a170a171a153a152a140 a141a149 a150a150 a169a163a170a171 a162a172a173 a149 a150a150a174a175a176a177 a162a178a179a180a181 a182 a183 a184a185a186a187 a18
21、3a188a189 a190a191a192a193a194a195a196 a186a187 a159a180a158a159 a162a197a198a199a200a160 a201a202 a162a140 a141a203a204a205a206 a207a198a208a209a210a147a211a160a161a212 a201a207 a213 a214 a140 a141a199a198a215a216a217 a213 a214a218 a219 a149a140 a141a220a221a222 a201a199a200a160a223a224 a225a226a22
22、7a228a229a228a162a205a206 a149a203a230a156a231a207a203 a201a232a140 a141a233a215a234a235a216a200 a162a236a237a238a239 a144a240a205a221 a241 a144a242a168a221 a241 a144a243a221a244 a245a144a140 a141a203a204 a144a140a246 a144a247a140a248a238a239 a144a246a249a250a251a252a180a181a253 a182 a183a188a254 a2
23、55a0a194a1a2 a183a188a254a188a189 a3a4a5 a207a158a159a140 a141a6a7a216a217 a218a219 a207 a8a9 a220a221a10a11a144 a12a13 a142a143a14a6a7a15a151a180a181a253a16a17a207a201a18a148a163 a19a20 a207a158a159a215a21a22a23a24a212a250a6a7a15a151a24a212 a207a25a26a201 a3a27a28a29 a182 a183a188a254a188a254 a30a3
24、1 a160a32a176a177 a207 a33 a166a197a198a34 a27a35a36 a162a207a37a38a39a159a180a40a41a34 a27a35a36 a25a42a43a142a143 a144a145a146 a207 a13a44 a14a142 a143a45a46a47a48a247 a162a49a50a37a38a39a159a180a51a52a43a53a182 a183a188a254a188a54 a1a2a55a56a57a58a59a190a191a60a61a62a63a64 a186a187 a55a56a65a66a6
25、7a68a69a70a71 a72a72a73a74a75a76a77a78a79a80a81a82a83a84a85a86a87a74a88a89a76a90a91a80a92a93a94a95a96a97a90a98a99a100 a72a72a73a101a102a103a76a104a105a80a81a82a83a84a85a86a87a74a106a107a90a91a80a92a93a108a106a109a110a111a103a76a112a104a105a80a113a114a115a116a117a118 a77a119a104a120a121a122a91a113a12
26、3a124a100 a72a72a73a74a125a126a103a76a78a79a80a81a82a83a84a85a86a87a74a106a107a90a91a80a92a93a106a109a110a111a103a76a112a105a126a80a113a114a115a116a117a118 a77a119a104a120a121a122a91a113a123a124a127 a128a129a130 a131a132a133a134a135a136 a128a129a130a129a137 a138a139a140a141 a128a129a130a129a137a129a
27、137 a142a143 a79a75a144a145a93a146a147a79a75a144a145a148a149a80a92a93a150a151a122a91a113a152a121a153a98a154a155a104a122a91a156a112a80a108a157a96a97a158 a110a111a159a92a79a75a144a145a160a161a147a122a91a162a163a112a164a162a154a165a166a154a167a168a169a170a171a127 a128a129a130a129a137a129a172 a79a75a144
28、a145a148a149a147a173a174a86a175a115a92a93a112a176a177a178a179a80a180a181a182a183a184a185a186a187a188a189a190 a112a119a104a127 a128a129a130a129a137a129a130 a124a107a191a80a181a192a159a92a193a194a96a97a154a181a195a196a96a97a113a197a122a91a198a112a96a97a127a124a107a75a112a79a75a144a145a148a149a152a124a
29、107 a199a200a201a202a203a204a205 a80a206a207a78a79a156a208a209a78a79a160a161a210a176a177 a143a211 a127 a128a129a130a129a137a129a212 a79a75a144a145a148a149a213a80a92a93a108a159a92a214a85a215a216a217 a72a72a96a97a152a89a107 a199a200a201 a218a219 a200 a213a80a220a221 a222 a223a214a210 a224 a225 a222 a2
30、23a226a227 a202a228a229a230a231 a224 a232 a188a189a190a226a80a110a111a86a214 a233a234 a106a107a154a124a107a113a122a91a127a106a107a191a80a108a235a236a209a237a238a239a196a81a194a240a106a241a107a77a100 DB37/T 17272010 5 a72a72a96a97a152a89a107 a199a200a201 a242a219 a200 a213a80a220a221 a222 a223a214a21
31、0 a224 a225 a222 a223a226a227 a202a228a229a230a231 a224 a232 a188a189a190a226a80a110a111a86a214 a233a234 a124a107a113a122a91a127a124a107a191a80a108a235a243a244a74a110a111a245a124a246a119a196a247a248a154a246a249a146a112a96a97a80a113a246a171a239a250a112a116 a251 a96a97a100 a72a72 a152 a252 a122 a199a2
32、00a201a253 a198 a218a219 a200 a88a122a254a112a96a97a80a108a243a244a74a110a111a245a124a246a119a196a247a248a154a246a249a146a112a96a97a80a113a246 a171a239a250a112a116 a251 a96a97a100 a72a72a95a246a81a227 a202a228a229a230a231 a224 a232 a188a189a190a226a122a91a255a194a0a181a192a1a2a3a4a112a96a97a80a160a1
33、22a91a5a189a6a95a117a161 a142 a80 a108a74a110a111a243a244a245a124a246a119a196a247a248a154a246a249a146a112a156a97a113a246a171a239a250a112a116 a251 a96a97a100 a72a72a7a195a124a107a118a8a80a9a10a246a119a196a247a248a154a246a249a146a112a96a97a80a110a111a181a11a12a245a124a13a14a119a196a247a248a154a249a146
34、a96a97 a15a16a17 a106a107a112a80a108a18a214a106a107a80a206a181a19a20a21a22a244a4a100 a72a72a7a195a122a91a154a123a124a154a106a107a118a8a112a23a94a80a92a93a178a24a116a108a25a26a244a4a127 a128a129a130a129a137a129a27 a92a93a178a24a9a152 a28 a122a91a198a29a30a31a112a151a21a6a32a33a80a34a161a122a91a244a4a
35、6a122a91a35a36a8a112a159a92a127 a128a129a130a129a172 a37a38a39a40a68a41a131a132a133a134a135a136 a128a129a130a129a172a129a137 a42 a184a86a43a44a112a45a46a23a94a80a73a13a47a48a81a8a113a49a8a50a51a52 a228a229a230a231 a80a114a115a106a124a107a118a8a120a121a106a124a127a123 a124a191a80 a53 a142 a123a124 a2
36、00 a148a80a123a124a36a44a112a23a94a79a75a144a145a148a149 a202a203a54a55a204a205 a80a181a56a45a46a23a94a79a75a144a145a148a149a57a148a112 a58a59 a127 a128a129a130a129a172a129a172 a42 a184a104a60a23a94a80a235a48a61a223a62a181a7a195a195a246 a16a17 a80a180a63a208a64a23a65a60a240a186a187a119a104a113 a16a1
37、7a66a67 a112a173a174 a199 a213a80a68a69a20a70a122a154a123a124a93a146a71a72a127 a128a129a130a129a172a129a130 a207a110a111a152a121a25a26a147a73a74a198a75a47a220a221a112a32a76a80a77a78a92a93a181a178a24a151a21a80a79a95a80a104a112a81a82a127 a128a129a130a129a172a129a212 a83a84 a154a85a86a171a159a92a23a94a
38、78a79a87a88a112a80a68 a142a143 a6a77a78a92a93 a199a89 a112a90a216a44a24a117a168a80 a142a143 a79a75a144a145 a215a216a95a91a148a213a108a178a24a92a93a151a21a80a108a158a110a111a159a92a147a191a154a195a91a112a215a216a127 a128a129a130a129a172a129a27 a221a96a197a154a78a79a197a94a96a154a95a96a154a97a206a154a
39、44a98a112a80a13a79a75a144a145a151a21a236a64a23a95a117a99a119a100a121a127 a128a129a130a129a172a129a128 a214a85a83a101a80a181a102a121a79a75a144a145a217 a72a72a9a103a244a197a3a4a154a70a122a154a34a104a181a235a30a31a32a76a112a100 a72a72a10a79a75a144a145a160a161a147a95a91a220a105a106a107a181a192a161 a142
40、a13a108a237a238a112a96a97a208a79a75a144a145a95a91a148a213a112a100 a72a72a220a105a47a109 a142 a112a247a248a119a196a110a122a91a112a96a97a247a248a119a196a181a246a113a197a111a112a112a100 a72a72a13a14a113a221a96a197a154a78a79a197a112a151a21a30a31a32a76a112a127 a128a129a212 a114a115 a135a136 a92a93a159a92
41、 a228a229 a34a122a215a216a80a108a208a195a246a47 a142a116 a34a122a112a173a174a154a148a149a6a244a4a186a187a127 a128a129a27 a117a118a135a136 a92a93a159a92a112a119a120a215a216a80a73a177a121a122 a203 a154a43a123 a202a124 a171a80a114a115a195a246a80a104a125a93a151a21a6a244a4a186a187a127 a126 a135a136a127a1
42、28a129a130a131a132a133 a126a129a137 a110a111a134a135a6a136a137a138a139 a140 a98a110a111a147a23a94a96a97a134a135a6a136a137a138a139a60a141a80a213a142a145a143a217 a72a72a178a122a23a94a5a189a6a215a216a144a145a146a147a100 a72a72a122a91a75a110a111a169a170a148a149a6a150a12a141a151a152a100 a72a72a110a111a12
43、 a232 a154a153a154a90a91a6a138a139a75a155a127 a126a129a172 a152 a156a157 a56a158a159a6a95a117a36a160a112a161a162a127 a126a129a130 a103a244a197a9a23a94a79a75a215a216 a230a231 a110a77a78a92a93a113a197 a84a163a164a165 a197a220a221a166a167a112a106a86a158a103a244a197a168a159a171a95a117a158a159 a124a169a1
44、70a171 a245a71a100 a172 a86a158 a228a229 a144a145a161a162a36a160a113a197a173a156a121a174a104a91a36a160 a170 a154a100a109a86a214a175a99 a170a171a175a176 a113a197a177 a157 a158 a178a179 a99a180 a201 a154a127 DB37/T 17272010 6 a181 a182 a183 a184a185a186a187a181a182a188 a189a190a191a192a193a194a195a196
45、a197a198a199a200a201a202a203a204a205 a183a206a207 a189a190a191a192a193a194a195a196a197a198a199a200a201a202a203a204a205 a208 A.1 a189a190a191a192a193a194a195a196a197a198a199a200a201a202a203a204a205 a209a210a211a212a213a214 a215a216a217a218a219a220 a221a222a223a224a225a226 a227a209a210 a228a229 a230a2
46、31a213a232a233a227a209a210 a234a229 a235a236a209a210 a228a229 a237a238a209a210 a228a229 a239a209a210a240a241a209a210 a228a229 a242a243a209a210 a228a229 a244a245a209a210 a228a229 a246a247a209a210 a228a229 a248a249a250a209a210 a228a229 a228a240a251a252a253a223a254a255a0a1a2 a3a209a255a4a5a6 a7 a234a24
47、0a8a9a2a10a11a8a12a13a14a15a16a17a18a19a20a0a21a22a23 a24 a25 a240a21a26a27a17 a28a29a30a31 a24 a32 a240a9a33a18a34 a35a36a221a222a37a38a211a212a39a40a41a42a24 a43 a240a251a44a45 a46a251a47a48a224a0a37a38a49a50a223a224a51a45a52a53 a54a55a42a56 a28a57a58a58a59a60a45a10a61 a51a62a49 a63a24 a64 a240a65
48、a5a66a27a17a11a67a12a68a69 a24 a70 a240a251a37a38a49a50a223a224a240a9a33a71a72a73a74a44a51a75a76 a54a77a227a243a12 a78a79a243a80a30a75a76 a24 a81 a240a251a37a38a211a212a9a33a71a72a12a49a50 a51a67a82 a24 a83 a240a84a33a85a86a87a88a89a90 a54a37a38a91a92a93a94 a24 a228a95a240a244a245a49a96a97a98a99a100a101a102a98a10a61 a24 a228a228a240a91a238a16a103a27a104a251a21 a42a105a106a107a252a51a108a109a12a110a82 a46a111a112 a113a41 a63a54a77a114a115a116 a117a79a118a240a11a115 a7
