1、ICS03.100.10 A20 a0a1a2a3 山 东 省 地 方 标 准 DB37 DB37/T 13572009 物流快运服务质量规范 2009-发布 2009-实施 山东省质量技术监督局 发布 DB37/T 13572009 I 前 言 a4a5a6a7a8a9a10a11a12a13a14a15a16a17a18a19a5a6a20a21a22a15a23a24a25a26a27 a4a5a6a7a17a18a19a28a29a12a13a30a31a32a33a34a27 a4a5a6a35a36a37a38a39a17a18a19a5a6a20a21a22a15a40a8a9a
2、10a11a12a13a14a15a40a8a9a41a42a12a13a43a44a45a46a47a48a49a27 a4a5a6a50a51a35a36a52a39a53a54a40a55a56a57a40a58a59a60a40a61a62a63a40a64a65a27 DB37/T 13572009 1 物流快运服务质量规范 a66 a67a68 a69a70a71a72a73a74a75a76a77a78a79a80a81a82a83a84a85a86a87a88 a69a70a71a89a90a91a75a76a77a92a78a93a94a95a96a97a79a80a88 a
3、98 a99a67 a100a101a102a103a104 a105a106a107a108a109a110a111a112a113a114a69a70a71a110a115a90a116a117a118a69a70a71a110a111a112a88a119a120a121a94a122a110a115a90a107a108a123a124 a125a126a127a128a110a129a130a131a132a133a134a135a136a137a110a81a82a138a139a129a140a141a142a133a89a90a91a69a70a71a123a143a116a1
4、23a144a145a146a147a69a70 a71a148a117a149a150a110a151a152a153a154a120a155a156a157a90a158a159a107a108a110a160a161a141a69a88a119a120a133a121a94a122a110a115a90a107a108a123a124a160a161 a141a69a89a90a91a69a70a71a88 a162a163a164a165 a166a167a168a169a170 a171a172a173a173 a174 a75a76a175a176 a177a178a164a165
5、 a173 a166 a172 a167 a171a172a173a173a179 a77a180a79a80 a181 a182a183 a184a185a186 a162a163a164a165 a166a167a168a169a170 a171a172a173a173 a174a187a177a178a164a165 a173 a166 a172 a167 a171a172a173a173a179 a109a188a73a110a189a105a106a175a176a190a73a191a89a90a91a69a70a71a88 a181a192a66 a193a194 a195 a1
6、96a197a198a199a200a200 a201a78a152a202a203a78a152a204a73a205a206a73a207a208a81a78a148a209a110a210a110a75a211a123a212a201a213a110a78a93a207a208a78a214a215a204a73a209 a110a210a123a216a214a215a209a70a217a218a219a109a139a209a70a217a218a220a221a222a97a223a127a224a225a75a211a88 a226 a227a228 a193a194a229a
7、230a231a232a233a234 a226a192a66 a229a230a235a236 a225a237a238a75a239a126a240a205a201a213a207a241a81a180a214a215a242a238a243a219a109a139a242a238a243a220a221a201a78a243a222a97a223a127a224a225a123a201 a213a207a241a244a74a83a245a217a128a206a246a247a73 a132a248a249a250a251a252a253a254a255a0a1a2a3a4a5a6a7
8、a8a9a10a11a12 a13a14 a15 a16a17a18a19a20a21a22a255a23a24a25 a26a27 a21a28 a29 a14 a30a31 a32a251a17a18a19a20a21a22a255a23a24 a26a33a27 a21a28 a34 a253a35 a31 a32a251a17a18a19a20a21a22a255a23a24a36a25 a27 a21a37 a38a39a40 a41a42a43a44 a38a39a40a39a45 a46a47 a17a18a19a20a48a49a5a50a51a52a19a20a53a54a5
9、5a56a57a19a20a58a59a60a61a62a63a37 a54a55a64 a31 a65a5a66a67a12 a13a14 a17a18a19a20a60a58a64a68a69a70a58a59a28 a29 a14 a17a18a19a20a64a71a69a70a60a58a72a73a28 a34a14 a74 a75a19a20a64a58a59a37 a38a39a40a39a40 a76a77a78a43a79a80 a60a58a69a81a5a82a17a83a64a84a85a69a81a86a87a88a69a81a89a90a91a64a92a93a9
10、4a37 a38a39a40a39a95 a41a42a43a44 a96a97a79a80 a17a18a19a20a58a59a64a98a99a5a100a101a102a73a103a104a105a64a106a99a4a107a108a109a110a111a112a104a111a113a84a111a114a59a64a115a116a37 a17a18a19a20a48a49a255a5a117a118a119a120a4a121a122a123a124a73a103a4a125a126a127a128a129a130a90a254a90a131a58a90a64a112a1
11、04a132a133a37 DB37/T 13572009 2 a38a39a95 a41a42 a134a135 a38a39a95a39a45 a136a137 a134a135 a17a18a19a20a48a49a5a138a139a140a141a64a111a142a88a143a144a64a111a145a146a147a148a149a146a86a131a150a149a151a64a152a153a124a154a37 a38a39a95a39a40 a155a137 a134a135 a17a18a19a20a48a49a144a138a139a156a99a64a11
12、1a157a158a159a64a130a153a124a154a4a248a160a161a254a162a153a120a24a163a164a165a166a86a139a167a62 a63a54a55a56a57a37 a17a18a19a20a130a153a124a154a5a139a48a49a168a158a37 a38a39a38 a96a169a170a96a171 a17a18a19a20a48a49a5a138a139a172a173a174a153a20a175a176a117a143a5a64a149a146 a177a248a12a60a61a178a149a1
13、46a111a179a180a158a181a149a146a111 a120a182a149a146a111a140a183a184a185a111a174a109a149a146a186a253a4a187a5a99a188a189a190a191a192a37 a60a81a184a138a5a139a35a193a60a81a194a99a112a103a195a196a37 a18a197a198a138a144a199a59a140a141a63a200a201a254a139a140a141a149a151a64a200a201a4a200a201a144a139a48a49a1
14、68a158a37a37 a38a39a202 a203a204a205a206 a17a18a19a20a48a49a100a101a255a15a64a19a20a31a65a4a114a207a208a209a5a6a7a8a9a10a11a12 a13a14 a51a52 a15 a16a17a18a19a20a64a48a49a5a138a146a210a211a19a20a212a60a114a207a111a56a57a114a207a86a213a214a114a207a64a149a151a4 a6a7a114a207a210a211a86a215a216a64a217a10
15、a28 a29 a14 a51a52a35 a31 a32a251a111a35a85a17a18a19a20a64a48a49a218a5a138a146a60a61a178a219a209a220a212a4a221a222a51a52a223a224a19a20 a175a176a64a225a21a215a216a19a20a37 a38a39a226 a227a228a228a229 a17a18a18a72a64a103a63a179a230a5a231a112a104a232a106a99a4a87a233a109a110a111a109a234a64a115a116a4a235
16、a236a237a238a5a239a84a111a240a241a111 a157a242a37 a17a18a18a72a64 a31 a65a5a66a67a12 a13a14 a243 a18a244a114a207a4a245a10a66a67a12 a246a246a247 a248a28 a246a246 a72a249a28 a246a246 a251a250a28 a246a246a251 a220a252a253a37 a29 a14 a254 a83a244a114a207a4a245a10a66a67a12 a246a246a247 a248a28 a246a246 a
17、251a250a28 a246a246 a72a249a28 a246a246a251 a220a252a253a37 a34a14 a17a18a19a20a48a49a114a207a4a245a10a66a67a12 a246a246a247 a248a28 a246a246 a168a158a28 a246a246a251 a220a252a253a37 a251 a220a252a253a5a255a99a111a139a167a4a50a0a1a2a191a21a5a70a21a120a55a139a3a131a58a90a37 a4 a14 a17a83a114a207a4a24
18、5a10a66a67a12 a246a246a5a247 a28 a246a246a6 a81a86a69a81a28 a246a246 a73a94a28 a246a246a7 a8a9a10a11 a12a12a13 a14a9a10 a15a16a17a18a19a20a21 a22 a23 a24 a25a26a27a28a29a30a31a32a33a34 DB37/T 13572009 3 a12a12a35 a25a36a37a38a39a40a11 a12a12a41 a42a43a10a11 a12a12a44 a45a46a47 a15a46a48a21a38a46a47
19、a15a46a48a21a39a40 a22 a49 a24 a50a51a27a28a29a30a31a32a33a34 a12a12a52 a53a50a54a11 a12a12a55 a56a50a54 a22 a57 a24 a58a59a27a28a29a30a31a32a33a34 a12a12a60 a43a58a59a61a36a29a32a33a62a63a64a65a66a67a68a69a70a11 a12a12a71 a72a73a74a75a72a72a76a27a28a77a78a79 a22 a80 a24 a81a82a27a28a29a30a31a32a33a
20、34 a12a12a83 a84a43a10a85a86a51a11 a12a12a87 a88a89a75a72a90a91a92a93 a60 a43a94a95a85a96a97a11a32a33 a87 a88a89a75a72a90a91a92a93a62a63a64a65a66a77 a98a99a69a70a34 a87 a88a100a85a75a72a90a91a92a93a101a102a103a104a105a25a106a94a107a46a108a92a93 a55 a109a103a104a110a111 a112a113a114a109a103a104a115a1
21、16a117a118a114a119a115a116a103a104a73a120a121a122a123a109a124a43a10a11 a12a12a125 a126a77a127a128a129a59a11 a12a12 a19a130a75a131a132a25a133a134a50a54a29a135a136a50a54a77 a52 a25a137a138 a22 a139 a24a140a141 a22 a142a143a144 a145a146 a142a143a144a143a147 a145a146a148 a149a150 a75a72a90a91a92a93a151a
22、152a72a153a154a155a156a9a157a77a158a159a160a161a162a110a163a164a103a165a166a103a167a133a29a9a157a168a169a29a170a171 a140a172a153a173a68a77a30a31a174a175 a22 a142a143a144a143a176 a145a146a148 a177 a178 a52a179a77a168a169a180a181a182a75a72a90a91a73a183a103a87a88a103a184a91a103a185a186a103a187a91a103a9
23、2a93a163a188a92a189a22 a75a72a90a91a92a93a180a190a26a27a28a191a192a29a193a194a168a169a195a175a196a29a197a198a168a169a77a35a199a117a173a68a89a83a84a90a91a22 a142a143a144a143a200 a145a146a148 a201a202a203a204 a75a72a72a76a77a197a205a46a133a86a51a151a206a207a208a209a210a211a29a212a213a46a133a86a51a180a
24、206a207a208a214a215a22 a140a216a168a169a77a46a133a86a51a151a217a218a219a128a121a220a121a129a31a221 a22 a142a143a222 a223a224a225a226 a142a143a222a143a147 a225a226 a227a228 a75a72a90a91a92a93a151a130a229a85a87a88a230a231a77a232a233a29a30a31a32a33a234a235a103a212a236a103a237a27a103a27a238a124a9a10a22
25、a142a143a222a143a176 a225a226a239 a240 a230a231a241a242a151a32a33a34 a243a24 a184a91a244a84a11 a245a24 a184a91a246a68 a11 a247 a24 a75a131 a83 a84a11 a248a24 a87 a88a217a249a11 a23 a24 a87 a88 a55 a109a11 a49 a24 a90a91a250a251 a22 a140a156a29a90a91a250a251a151a32a33a34 a12a12 a90a91a50a51a77a250a25
26、1a29a32a33a92a93a130a229a77a158a164a90a91a77a90a91a50a51a29a75a72a90a91a73a183a212a236a252a151a253 a15199 a254 a255a0a29a75a72a92a93a88a1a90a91a2a3a4a5a151a61a210a7a170a8a241a74a88a1a130a136a77a127a128a9 a10a151a11a12a98a13a18a98a99a11 a12a12a127a128a125a126a77a250a251a29a32a33a14a125a15a16a103a125a
27、126a17a18a255a38a246a68a14a125a86a51a11 DB37/T 13572009 4 a12a12a55a109a67a68a250a251a29a32a33a55a109a246a68a155a19a255a38a55a109a67a68a50a51a11 a12a12a20a21a90a91a77a250a251a22 a142a143a22 a23 a24a25a26 a27a28a29a30a31a32a33a34a35a27a28a36a28a37a38a39a40a41a42a43a44a45a46a47a48a36a49a50a51a52a53a54
28、a55 a56a57a58a59 a60a61 a62a63a64a65 a56a57a58a59a57a58 a27a28a29a30a31a32a66a67a68a33a69a70a27a28a29a30a71a72a31a32a73a74a75a76a77a78a79a80a81a82a83a44a48a84a85a86 a87a88a89a67a68a90a27a28a67a68a90a91a92a67a90a93a94a67a68a90a95a35a67a68a67a68a96 a56a57a58a59a57a97 a86a87a88a89a67a68 a86a87a88a89a67
29、a68a98a99a33a100a101a53a54a102a103a104 a105a106 a100a101a27a28a107a72a108a109a110 a111 a106 a100a112a113a114a41a27a28a72a30a115a71a116a117a110 a118a106 a119 a86a87a120a107a121a122a90a93a123a44a124a125a86a87a91a92a44 a119 a72a30a89a126a100a101a121a122a103a127a110 a128 a106 a100a101a86a87a93a123a103a1
30、27a44a129a114a86a87a130a131a132a122a110 a133 a106 a134 a135a29a30a136a137a138a136a44a100a101a139a140a129a114a90a141a139a73a142a143a29a30a103a127a96 a56a57a58a59a57a144 a145a146a147 a148 a27a28a67a68a98a99a33a100a101a53a54a102a103a104 a105a106 a100a101a149a150a151a152a153a100a154a155a103a127a110 a111
31、 a106 a36a31a32a156a157a158a159a160a161a162a124a37a27a163a110 a118a106 a100a112a112a164a165a129a45a46a47a41a166a167a168a73a169a170a102a171a103a127a96 a56a57a58a59a57a56 a172a173a147 a148 a91a92a67a68a98a99a33a100a101a53a54a102a103a104 a105a106 a100a101a93a123a174a175a176a72a116a177a178a179a180a181 a
32、119 a91a92a182a41a183a184a41a103a127a110 a111 a106 a100a101a129a114a27a28a29a30a31a32a91a92a182a178a179a121a122a41a103a127a110 a118a106 a100a101a31a32a160a185a186a81a187a86a87a33a188a189a184a190a191a103a127a110 a128 a106 a27a28a151a192a193a41a91a92a194a195a196a197a96 a56a57a58a59a57a198 a199 a200a14
33、7a148 a93a94a67a68a98a99a33a100a112a53a54a102a103a104 a105a106 a201a202 a203a204a205a206a207a208a209a210a211a212a213 a214a215 a216 a208a217a211a212a218a219a220a221a208a217a222a223a213 a224 a215 a225 a208a226a227a228a226a229a212 a202 a203a230a231a232a233 a234a235a236a237a235a238 a239a240a241 a242 a24
34、3a244a245a246a247a248a249a250a251a252a253a254a255a0 a1a2 a3 a4a5a6a6a7a8a9a10a11a6a7a12a13a14a15a16 a17 a2 a18 a19a20a21a22a5a6a6a7a23 a24 a25a26a27a28a29 a30 a24a31a32 a33a34 a24a31a32a31a32 a33a34 a35a36 a37a38a39a40a41a42a43a44a45a37a38a46a47a48a49a50a37a38a51a52a53a54a23 a55a56a57a56a58 a59a60a6
35、1a62 a55a56a57a56a58a56a57 a59a60a63a64 a65a66a67a68a69a70a71a72a73a74a75a76a77a78a79a80a81a82a67a68a83 a55a56a57a56a58a56a58 a84a85 a86a87 DB37/T 13572009 5 a88a89a81a82a75a65a66a67a68a90a91a71a92a93a94a95a96a97a69a70a98a99a75a67a100a101a102a103a104a105a106a107a108a109a110a83 a55a56a57a56a111 a112a
36、113 a114a115a116 a65a66a67a68a90a91a71a117a118a119a120a121a78a122a75a123a124a119a125a126a127 a128a128a129a130a131a132a133a131a134a134a135a136a82a137a138a101a71a139a81a102a140a141a66a90a142a143a144a145a146 a128a128a129a130a77a82a137a138a101a71a147a148a141a66a90a149a150a151a131a152a153a154a155a156a146
37、 a128a128a157a158a141a66a90a101a159a160a137a138a161a162a163a164a165a108a164a166a67a68a83 a141a66a90a71a167a168a169a65a122a75a123a124a119a125a126a147a148a65a66a67a68a90a91a83 a55a56a57a56a111a56a57 a170 a87 a65a122a75a171a100a172a173a97a65a66a67a68a90a91a88a89a171a100a119a141a66a90a174a175a171a100a17
38、6a125a83 a171a100a76a71a177a178a65a122a127 a128a128a179a172a133a180a181a146 a128a128a182a183a184a185a133a65a66a67a68a90a91a108a186a187a90a146 a128a128a188a189a108a190a191a186a192a65a122a83 a55a56a57a56a111a56a58 a193a194 a114a195a196 a65a122a75a197a122a160a198a199a134a200a71a72a201a202a203a204a205a2
39、06a207a208a209a210a83 a55a56a57a56a111a56a111 a211a212 a114a213a214 a65a66a67a68a90a91a71a147a148a141a66a90a67a68a155a156a101a102a215a141a66a90a216a217a218a219a151a173a83 a65a66a67a68a90a91a71a220a221a141a66a90a222a223a224a225a205a206a226a227a65a66a66a197a83 a141a66a90a218a219a155a156a76a101a65a66a6
40、7a68a90a91a71a167a199a67a68a155a228a229a230a231a75a232a233a168a234a141a66a90a83 a55a56a57a56a111a56a235 a211a212a236 a237a238a239 a155a156a218a219a151a173a240a241a242a243a209a93a127 a128a128 a141a66a90a218a219 a146 a128a128 a81a122a90a218a219 a146 a128a128a244 a135a245a246a247a248a76a249a92a93a245a2
41、46a83 a55a56a58 a250a251 a55a56a58a56a57 a250a251 a252a239 a253a254a172a173a71a255a205a0a1a222a2a3a4a168a119a174a5a176a125a172a173a83 a55a56a58a56a58 a6a7a250a251 a238a239 a55a56a58a56a58a56a57 a250a251a63a64 a65a66a67a68a69a70a75a8a169a76a249a71a9a10a11a140a184a185a73a74a75a67a68a76a77a108a222a223a
42、244a135a75a76a249a253a254a83 a55a56a58a56a58a56a58 a84a85 a86a87 a88a89a8a169a75a65a66a67a68a90a91a71a92a93a94a95a96a97a69a70a98a99a75a67a100a101a102a103a104a105a106a107a108a109a110a83 a55a56a58a56a58a56a111 a6a7 a12a13a14 a59 a4a168a65a122a15a81a76a16a17a18a242a205a206a127 a128a128a65a66a67a68a90a9
43、1a167a65a122a168a234a81a122a90a76a101a71a97a19a68a147a148a81a122a90a20a4a120a81a65a122a146 a128a128a129a81a122a90a21a90a22a131a15a81a76a101a240a199a81a122a90 a23a141a66a90a24a25a26a27a28a29a101a30a156a31a81a151a173a101a65 a66a67a68a90a91a32a71a147a148a31a81a90a75a31a81a89a33 a146 a128a128 a199a141a6
44、6a90a108a81a122a90a34a97 a244 a135a75a71a35 a244 a135a83 a120a81a22a36a158a29a101a120a81a90a71a37a38a15a81a83 a139a39a15a81a75a101a120a81a90a71a72a65a66a66a197a229a97a40a197a41a42a43a143a139a81a75a144a145a119a76a249a101a102a15a2a83 a55a56a58a56a58a56a235 a211a212 a114a213a214 a15a81a90a218a219a155a1
45、56a76a101a65a66a67a68a90a91a71a167a199a67a68a155a228a229a230a231a75a232a233a168a234a15a81a90a83 a55a56a58a56a111 a44a45 a238a239 DB37/T 13572009 6 a174a5a151a173a255a205a46a156a47a18a242a48a125a49a50a127 a51a52 a141a66a90a72a66a197a75 a253 a254a151a173a53a143a37a43a143a81a122a90a174a5 a146 a54 a52 a
46、8a169a55a56a57a22a131a8a169a75 a65 a122a101a240a215a81a122a90a58a220a135a59a60a174a5 a146 a61a52 a224a225a202a62a63a64a23a65a66a225a133a67a68a229a24a79a11a205a206a75a101a240a215a81a122a90a58a220a135a59a60a174a5 a146 a69 a70 a71a72a73a74a75a76a77a78a79a80a81a82a83a84a85a86a87a88a89a90a80a91a92a93a94a
47、95a96a97a90a98a99a100a71a72a95a101 a102a103a73a104a105a106a87a107a108a109 a110a111a112a111a113 a114 a115a116a117 a118a94a85a86a119a120a121a122a123a124a125a126a127a71a72a95a90a128a129a130a118a72a131a132a123a124a133a134a135a90a99a106a136a137a138a139a140 a141 a70 a129a130a142a143a131a132a123a124a135a90
48、 a118 a94a85a86a119a120a121a144a145a126a127a71a72a95a90a80a146a147a143a123a124a87a135a148a149a126 a127a107a132a150 b) a147a143a151a131a132a123a124a90a98a80a146a71a72a95a99a100a105a106a87a107a108a90a152a153a146a71a72a95a105a106a87a73a104a154a155a156 a135a148a150a71a72a95a151a157a158a118a94a85a86a119a
49、120a159a160a123a124a87a90a121a153a146a161a162a163a100a150 c) a164a126a127a165a101a71a72a95a90a118a94a85a86a119a120a121a122a166a167a168a169a135a170a101a124a171a125a126a127a93a94a95a90a96a97a172 a173a174a132a154a163a100a90a144a158a175a176a140 a177a177a93a94a95a178a179a118a72a87a90a121a122a118a94a85a86a119a120a87a178a179a118a72a180a181a81a182a183a90a118a94a85a86a119a120 a184a185a172a173a118a72a150 a177a177a93a94a95a157a158a186a118a72a187a188a87a90a121a189a190a187a188a87a163
