1、剑桥商务英语中级-94 及答案解析(总分：100.00，做题时间：90 分钟)一、READING(总题数：0，分数：0.00)二、PART ONE(总题数：1，分数：7.00)ALawyers for State Farm policyholders complaining about after-market parts had asked for more than $ 5.4 billion in damages in a class action. The suit accused the State Farm Mutual Automobile Insurance Co. of br
2、eaching its contract with policyholders to restore their cars to their pre-accident conditions. The lawsuit combined the potential claims of $ 4.7 million current and former State Farm policyholders. Plaintiffs sought $1.4 billion on the breach of contract and about $ 4 billion on the other counts.B
3、At issue before the jury was use of parts such as door panels, hoods and fenders that were modeled on original parts produced by or for automakers but made without use of original specifications. About 15 percent of all crash-repair parts used last year were after-market replacements, according to i
4、nsurance and auto-body repair groups. Critics claimed such parts failed to provide the same fit corrosion protection and, in some cases, safety as more expensive parts made for automakers.CState Farm said the use of the parts did not affect drivers safety and helped hold down premiums. During trial,
5、 State Farm lawyers said the use of after-market parts saved policyholders more than $ 233 million in premiums in 1998. Meanwhile, the companys spokesman said the company wouldnt immediately change its policy, but he added that was not to say it wouldnt review its policy at some time.DA decision on
6、parts of the suit was still pending while the jury has ordered State Farm to pay $ 456 million for allegedly cheating customers by ordering body shops to use substandard repair parts. Industry analysts and some consumer advocates have said a large verdict against State Farm could reduce the use of a
7、fter-market parts in the auto-repair business and drive up the price of crash repairs. The verdict was also considered a great victory for policyholders and the body-shop industry as a whole plaintiff.（分数：7.00）(1).The decision against State Farm made by the jury would result in the reduction of imit
8、ation parts when making repairs.（分数：1.00）填空项 1:_(2).The plaintiffs in State Farm case claimed damage award.（分数：1.00）填空项 1:_(3).The use of after-market parts could bring benefit to policyholders according to State Farm.（分数：1.00）填空项 1:_(4).After-market parts didnt accord with specified standard, which
9、 may make automakers in potential risk.（分数：1.00）填空项 1:_(5).State Farm broke the promise that the policyholders cars would be repaired and returned to their pre-crash condition.（分数：1.00）填空项 1:_(6).The jury in the case was deciding whether State Farm willfully deceived.（分数：1.00）填空项 1:_(7).State Farm w
10、ill consider its repair policy and make some changes.（分数：1.00）填空项 1:_三、PART TWO(总题数：1，分数：5.00)APPLYING FOR A NEW BOSSWhen I went off to college, I got one piece of advice from my father: “It doesnt matter what courses you take, just find the great professors.“ Sure enough, I soon discovered that all
11、 subjects were interesting, as long as I had good teachers. Great teaching is not limited to school, though. An excellent boss can do the same thing, turning every day into a learning experience. He can give you confidence, making you more willing to ask a question, take on responsibility, or even s
12、uggest a change in some out-of-date company policy. (8) .My advice, then, is not to interview for the right job. Instead, interview for the right boss-not a best friend, but someone who is willing and able to help you grow professionally.What are some signs of the wrong boss? Well, anyone who: is su
13、rrounded by the same team year after year. If youre such a good teacher, why arent these people moving on to better positions? lacks a sense of humor. Life is short. Work is hard. Lets lighten up when the mailroom loses a package, OK? (9) . loves typing, and has a hatred toward talking. (10) Who are
14、 the best bosses Ive had?Angela, my first boss out of college, was smart and direct-she was not afraid to call a spade a spade. She ruffled feathers around the company, but would readily let me in on what she thought and why. Shed been there 30 years but was still a busybody-I loved that.(11) Trust
15、your instincts. Be yourself and see if he is someone you want to learn from for a couple of years. If that person is dull, distant, or passive in an interview, guess what theyre going to be like Monday through Friday.Interviewees are on their best behavior in that type of climate, but so are intervi
16、ewers. You dont like what you see? The power is yours-go and check out other bosses before you jump aboard for the long run.Churchill divided people into two groups-those for whom work is work and pleasure is pleasure, and those for whom work is pleasure. (12) If youre in the same group, then he cou
17、ld very well be just the teacher for you.A But how do you know when youve found the right boss?B Theres no reason to get your nose out of joint.C Why are you continually emailing me when I sit across the hall?D Great teaching is not limited to school, though.E In short, a great boss knows how to tea
18、ch.F Whichever you are, my recommendation is to make sure you know where both you and your boss belong.G A great boss both gives and earns respect.（分数：5.00）填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_四、PART THREE(总题数：1，分数：6.00)Flea Market Shopping Can Be SatisfyingWhether in London, Paris or at a rural antiq
19、ue fair, an addictive adrenaline surge is triggered when I discover an architectural fragment I know can be converted into a headboard, or when I come across an old sea chest that, with some paint and polish, can be made to work as a coffee table. In truth it took quite a while, but I finally learne
20、d to practice self-discipline when browsing at flea markets. Its that time again, sunny days are upon us, and flea market and antiques sales wait. Old pieces with great potential abound-all you have to do is to spot them. But wait a moment, I just got something to tell you before you plunge into it.
21、 That will help make your hunt more fruitful. Believe it or not, youll definitely be inspired.Keep an open mind. You may not come away with the things that were on your list, but thats the beauty of the hunt. you never know what youll find. If you didnt find a particular item this week, dont despair
22、-chances are youll find it next time. Know when to walk away. Sometimes playing the cool, uninterested browser will get you a better deal on an item, but dont be too coy. If you see something you like, buy it-there may not be a second chance on a one-of-a-kind find.Know how to negotiate. Although ha
23、ggling over a price is part of the experience, an offer thats too low is insulting. Vendors will often lower the marked price by about 10 percent. Buying several items from one vendor and giving them regular business will get you a better deal.Know who to buy from. This is a well-kept secret among f
24、lea-market gurus. Youre more likely to get a deal on items that arent part of a vendors regular supply. Vendors sometimes pick up odd items to add to the mix and may be more willing to part with them for less money.Have cash on hand. Cash is always the most powerful negotiating tool and best method
25、of payment. Most vendors wont accept checks or credit cards. Small bills make it easier when youre haggling a sale. Markets in rural areas have ATM machines nearby, but field markets usually dont. Be aware that prices often prove more negotiable when vendors learn youll be paying with cash rather th
26、an with a credit card.Anyway, a flea market is an interesting place to visit if you want to buy something or if you want to buy nothing. It consists of an open space filled with individual vendors selling used or almost new merchandise, as well as produce, paintings and crafts.Approach your acquaint
27、ances or public library for the location of the nearest flea market and for the days and hours it is open. Dont be surprised if you find the very thing you have been looking for You may wish to set up your own table at the flea market if you would like to sell toys, books and items that you no longe
28、r use. It will be another kind of pleasure. Now its your turn to go and find out.（分数：6.00）(1).What does “potential“ mean in the sentence “Old pieces with great potential abound. “? (Para 1)（分数：1.00）A.The new uses to which old pieces will be put.B.The old pieces which need finding out very carefully.
29、C.The gurus that are more likely to find out old pieces.D.The interesting objects that are stowed away.(2).How to keep an open mind when shopping at flea market?（分数：1.00）A.You should not make a list beforehand.B.You should attach importance to the process rather than the result.C.Nothing can disappo
30、int you.D.Ignorance of the market is the key to be satisfie(3).The tip “know when to walk away“ tells us that _.（分数：1.00）A.you should walk away when you see something you like but expensiveB.sometimes appropriate detached attitudes can ensure you a bargainC.dont act too shy to leaveD.youd better wal
31、k away when you have a second chance(4).What is impolite when shopping at flea market?（分数：1.00）A.To argue about the price with sellers.B.To show little enthusiasm for the items you want.C.To buy several items from different sellers.D.To ask sellers for too low prices.(5).Who would like to sell parti
32、cular goods at low prices?（分数：1.00）A.Sellers with irregular supply.B.Gurus with a well-kept secret.C.Sellers with many sorts of goods.D.Sellers without ATM machine near their stan(6).The last paragraph of this passage implies that（分数：1.00）A.only at flea market can you buy nothingB.you can always fin
33、d the very thing youve been looking forC.you may find the items that youve used at the flea marketD.both selling and buying at flea market are pleasant五、PART FOUR(总题数：1，分数：15.00)Tribunal Rules on Smoking at WorkplaceEmployers must take sufficient steps to protect non-smoking employees from tobacco s
34、moke or they might be faced with legal (19) , warns law firm Thomas, Sell & Passmore.Jill Thomas, an employment law specialist with the firm, quotes a recent (20) brought before the Employment Appeal Tribunal (EAT). An employers failure to protect its employees against tobacco smoke (21) an employee
35、 to quit her job. Whilst working, the employee was (22) to work near four secretaries who smoked and the rooms of three solicitors who smoked cigarettes, cigars and a pipe. All doors were kept open to allow ventilation from smoking rooms. After a series of (23) from the plaintiff and fellow colleagu
36、es, the employer consulted staff and agreed that a smoking policy should be (24) up. However, the policy did not go (25) enough to solve the problem for the plaintiff. She was finally told either to (26) up with the smoke or leave, which she did.The EAT ruled that the employer had breached its contr
37、actual (27) to deal reasonably and promptly with its employees grievances, and to provide a reasonable working (28) suitable for its employees. The plaintiff was awarded (29) .But employers are advised to think carefully before they rush into implementing or enforcing smoking ban. Unless they take c
38、are, they could be faced with unfair dismissal claims from smokers- (30) what they were trying to avoid with non-smokers.Before introducing a (31) or partial smoking ban, employers are recommended to protect themselves from potential claims by smokers. (32) must be consulted on their views and given
39、 reasonable notice of any changes. Employers should then (33) enforce their smoking ban.（分数：15.00）A.contractB.actionC.movementD.rulesA.caseB.accidentC.announcementD.meetingA.preventedB.demandedC.causedD.invitedA.willingB.eagerC.satisfiedD.forcedA.faxesB.complaintsC.reportsD.researchesA.shownB.doneC.
40、drawnD.knownA.farB.nearC.longD.deepA.makeB.putC.addD.fillA.projectsB.itemsC.wordsD.obligationA.payB.promotionC.environmentD.surroundingsA.damagesB.prizesC.demandsD.benefitsA.hardlyB.preciselyC.mostlyD.sincerelyA.biasedB.commonC.legalD.totalA.LawyersB.EmployersC.StaffD.ConsultantsA.sensiblyB.directly
41、C.bravelyD.generally六、PART FIVE(总题数：1，分数：12.00)Denying ClaimsCorrect Customers occasionally want something they are not entitled to or that youTheir cant grant. They may misunderstand their warranties or make unreasonable34 demands. Because these customers are often unhappy with a product or35 servi
42、ce, they are emotionally involved in. Letters that say no to emotionally36 involved receivers will probably be your much most difficult communication37 task. As if publisher Malcolm Forbes has pointed out, “To be agreeable while38 be disagreeing-thats an art.“ Fortunately, the reasons-before-refusal
43、 plan39 enables you to be empathic and artful in handling with bad news. Obviously, in40 denial letters you will need to adopt the proper tone. Dont blame on customers41 or suggest that the customer does not read or understand what the contract or42 relative policies, even if they are at fault. Avoi
44、d use “you“ statements that43 sound preachy. Instead, the safest path is to use neutral and objective44 language to explain that why the claim must be refused. Sometimes you may45 hope consider offering resale information to rebuild the customers confidencein your products or organization.（分数：12.00）
45、填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_七、WRITING(总题数：2，分数：10.00)1.PART ONE you are an Assistant Sales Manager who has just handle the enquiry that Mr. Lin, Regional Sales Manager passed to you on Friday. Write a memo to Mr. Lin. Telling him that you have
46、dealt with the problem Informing him of the content of the enquiry from Mr. E. King who wants a special wholesale discount Telling him the discount that you could offer to Mr. King Write 40-50 words on a separate sheet./r/n /r/n /r/n To: /r/n /r/n /r/n From:/r/n /r/n /r/n /r/n Date:/r/n /r/n /r/n /r
47、/n Subject:/r/n /r/n /r/n /r/n /r/n /r/n /r/n（分数：5.00）_2.PART TWO You work in the Sales Department of National Oil Import & Export Co Brian Keith, an important client, is visiting your company for 2 days. There are some changes to the itinerary you sent him last week. Read the following itinerary below, on which you have already made some changes. Use the original itinerary and your handwritten notes to write a letter to Mr. Keith, informing him of the changes. Write 120-140 words on a separate sheet. （分数：5.00）_八、LISTENING(总题数：0，分数：
