1、企业管理+Corporate+Management 及答案解析(总分：52.00，做题时间：90 分钟)一、PART ONE(总题数：1，分数：8.00)A. Over the next 10 years, there will be a dramatic increase in the use of electronic systems to accelerate employee learning, augment decision making, and monitor performance. Proponents of these systems argue that they en
2、able employees to learn their jobs faster, provide workers and managers with immediate performance feedback.B. Today, college grads and professionals are just as likely to send in an electronic resume as a traditional paper-based document. And HR departments often squirrel the information in a datab
3、ase, which allows them to later search for applicants based on specific criteriaeducation or skills set, for example. The entire process-without paper, mail and filing-is faster and far more efficient.C. Work methods and functions are no longer permanent and immutable structures; they are fluid proc
4、esses that require workers to adapt continuously. Organizations will be forced to question many of the “stable state“ assumptions under which theyve traditionally operated, such as who their competitors are and who their potential customers may be.D. Multimedia combining voice, image, text, and data
5、 redefines industries and competitors and creates new markets. Suppliers can act alone or in combination to market and sell goods in new ways directly to customers while bridging cultures, improving service, and collapsing cycle time.E. Now payroll and tax processing is entering the world of electro
6、nic commerce. Thanks to the Internet, companies now can zap financial data off to a bureau. Once there, the service can handle payroll calculations, spit out transaction reports, issue paychecks or manage direct deposits, complete year-end tax filing and more.（分数：8.00）(1).There is a tendency of comp
7、uterized coaching and electronic monitoring.（分数：1.00）A.B.C.D.E.(2).It is the birth of the dynamic work force.（分数：1.00）A.B.C.D.E.(3).Technology convergence is transforming education, medicine, materials, core competencies, whole enterprises and even the definition of industries.（分数：1.00）A.B.C.D.E.(4)
8、.It can be predicted that electronic systems will decease employees dependence on managers for coaching, training, and performance feedback and help make self-directed learning a reality.（分数：1.00）A.B.C.D.E.(5).There are new linkages everywhere as traditional boundaries erode and markets are redefine
9、d.（分数：1.00）A.B.C.D.E.(6).Outsourcing payroll has become immensely popular.（分数：1.00）A.B.C.D.E.(7).Handling resumes electronically speeds up the process.（分数：1.00）A.B.C.D.E.(8).One impact of the new trend is that managerial performance will be based less on the ability to direct and coordinate work fun
10、ctions and more on improving key work processes.（分数：1.00）A.B.C.D.E.二、PART TWO(总题数：1，分数：6.00)Managing PrioritiesMost of us are kept so busy managing our own lives that we cant imagine how top executives manage the work of thousands of people and millions of dollars and still have time to eat, sleep,
11、and live. (9) But in talking about how they run their lives and companies, they do tend to focus on common themes.Unfortunately, popular time management courses are not the answer. Even the founder of the time management movement, Alec Mackenzie, agrees that few people who take his courses stick wit
12、h the techniques and really benefit from them.(10) Like many other company executives, Alcoas CEO, Paul ONeill, lists “quality“ among his highest priorities But at the very top of his list is a surprise, “safety. “ Alcoa leads its industry in safety and has been cutting its injury records by 50% eve
13、ry five years. ONeill feels that to make an operation truly safe, you must understand it perfectly and make sure that the operation isnt inefficient in any way that would encourage dangerous shortcuts. (11)One principle that works for many busy managers is the 80/20 rule, (12) 20% of its customers.
14、A business that can identify the 20% and what they order can focus attention on those products. Illinois Tool Works, for example, used the 80/20 rule to identify which of its thousands of products it should concentrate on as it realigned its manufacturing processes. In an other instance, Office Club
15、, a discount office-supplies supermarket, decided to carry 2,200 items instead of its competitors 5,000 because it found that 85 % of its sales came from only 650 core items.Every CEO has techniques for making time in a hectic schedule, (13) Some count on expert secretaries to arrange their time; ot
16、hers learn to walk out of a meeting if participants are late. According to management expert, Peter Drucker, (14)A. You will find different things at the top of CEOs priority listsB. Establishment of priorities is a key factor in managerial and organizational effectivenessC. There is no one secret t
17、hat successful executives shareD. the most important skill for setting priorities and managing time is simply learning to say NoE. In other words, quality and safety go hand in handF. doing important thinking while jogging or showering or flying to meetingsG. Defined as a ranking of goals, objective
18、s, or activities in order of importance, priorities play a special role in planningH. which states that 80% of a companys business generally comes from a small group（分数：6.00）填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_三、PART THREE(总题数：1，分数：6.00)In every industry there is a need for managerial staff. F
19、rom first-line supervisors to top executives, managers plan and direct the work of the organization, set policy, establish channels of communication, and evaluate the work that is done. These functions require knowledge, skills, and judgment that are most effectively developed on the job.To prepare
20、individuals for management responsibilities, many companies use Management Trainee positions. These positions are most often found in finance, trade, manufacturing, and in government agencies. Depending on the business, the position may also be referred to as marketing trainee, purchasing trainee, a
21、ccounting trainee, or management intern. Whatever the title, the purpose of the position is the same: to qualify individuals for management functions within the organization. Specific duties of a Management Trainee vary widely according to the nature of the industry and the individual firm employing
22、 the trainee. Very often, a trainees assignments are rotated among the various departments in order to develop familiarity with the whole organization and its functions. Trainees may also get classroom instruction in subjects related to their rotational experience. Instruction may include lectures,
23、guest speakers, projects, and oral presentations. Some organizations evaluate with tests or exams to move to another level.A Management Trainee hired by a department store may spend several months working as a clerk in one or more of the sales departments, followed by additional time working in cust
24、omer services, purchasing, merchandising, and personnel departments, for example.Many firms have formal written training programs which lay out the instruction and types programs which lay out the instruction and types of assignments the trainee will receive. They also specify times for periodic eva
25、luation of the trainees performance. Management traineeships may range in length from six months to two or more years. Some programs are set up, where based on the trainees knowledge and skill set, the trainee will progress to more challenging projects or finish the program early with incentives.The
26、 idea of a management trainee job is to evaluate the trainees leadership, decision-making, problem-solving, communication and organization skills, then find their niche in the company. Basically, trainees will progress and succeed based on how hard they work and the area where they excel. A permanen
27、t placement is not always guaranteed but is highly possible. A management trainee role is a great way to obtain an overview of an organization and of various kinds of jobs within the o organization.（分数：6.00）(1).Which of the following is not managers function?A. Managers need to communicate with the
28、employees about technical knowledge, instructions, and information.B. Managers have to consider many things such as the chain of command, division of labor, assignment of responsibility.C. Managers are responsible for training the trainees.D. Managers can make decisions who to be hired on the spot.（
29、分数：1.00）A.B.C.D.(2).What is the purpose of Management Trainee Position?A. To train qualified managerial individuals.B. To familiarize with the organization of the company.C. To make progress on trainees knowledge and skills.D. To employ qualified men for vacant positions（分数：1.00）A.B.C.D.(3).Which is
30、 not right about management trainees?A. Management trainees need to learn knowledge from different departments.B. It takes management trainees a week to work in each department.C. Management trainees will receive lectures in classroom and be tested by examinations.D. Management trainees have already
31、 worked in the company for a period of time.（分数：1.00）A.B.C.D.(4).Which statement is not true about the paragraph 4?A. Management trainees have many training programs, including oral programs and written programs.B. Training period often lasts at least half a year.C. Many training programs are set up
32、 according to the organizations policy and strategy.D. The trainee will be awarded for finishing the work in advance.（分数：1.00）A.B.C.D.(5).What can be guaranteed after management training?A. A permanent position.B. Valuable experience.C. A certification.D. Modest salary（分数：1.00）A.B.C.D.(6).What is a
33、management trainee?A. An individual who receives managerial training for management work in the future.B. A leader in the company.C. An employee of the companyD. An applicant for interview（分数：1.00）A.B.C.D.四、PART FOUR(总题数：1，分数：10.00)Employee Selection Techniques That Are Too Good to Be TrueSelecting
34、future employees is one of the most important and difficult processes for (21) human resource managers are responsible. The time-honored approach of interviewing, investigating an applicants experience and education, and talking with references, although time-consuming, may still be the best method.
35、 (22) interviewing today is a minefield of legal dos and donts. You may ask an applicant about (23) convictions but not about arrests. You may ask about medical background but not about race and (24) And, (25) if you hire a person who then hurts a customer, you can be sued for not having known about
36、 his or her prior arrest record. Faced with such difficulties, many companies buy quick-and-easy solutions to the selection (26) Many of these solutions are, in fact, too good to be true.Take the 1980s, for example, Polygraphlie detector-tests seemed at that time to be the wave of the future. Compan
37、ies began relying on machines and polygraph experts to screen applicants. Disturbed by this trend and by the (27) of many of the best results, Congress severely restricted polygraph use.In the 1990s, equally questionable selection techniques are being offered as the human re source managers best fri
38、end. Some companies borrow a technique from country fairs and try to (28) applicants on the basis of their (29) Others turn to “honesty tests“ which claim to be able to uncover applicants who would be problem employees. Some pencil-and-paper tests do provide (30) managers with useful information, bu
39、t many tests now being marked simply do not live up to their claims.（分数：10.00）(1).A. which B. what C. who D. that（分数：1.00）A.B.C.D.(2).A. except B. apart from C. besides D. despite（分数：1.00）A.B.C.D.(3).A. prior B. previous C. before D. former（分数：1.00）A.B.C.D.(4).A. politics B. religion C. interest D.
40、education（分数：1.00）A.B.C.D.(5).A. practically B. ironically C. unfortunately D. actually（分数：1.00）A.B.C.D.(6).A. fix B. issue C. matter D. dilemma（分数：1.00）A.B.C.D.(7).A. inaccuracy B. mistakes C. accuracy D. error（分数：1.00）A.B.C.D.(8).A. select B. evaluate C. judge D. interview（分数：1.00）A.B.C.D.(9).A. a
41、ppearance B. knowledge C. character D. handwriting（分数：1.00）A.B.C.D.(10).A. personal B. personnel C. person D. human（分数：1.00）A.B.C.D.五、PART FIVE(总题数：1，分数：10.00)A Fair Days Pay?How much is a good CEO worth? The high pay of (31) executives can create employee distrust and sometimes outright hostility,
42、especially during times of financial hardship. More and more companies are facing the question of (32) to set ethical pay standards for their top brass.How can anyone judge whether Walt Disneys Michael Eisner is (33) the $ 40 million in total compensation he received in 1988? One way to make (34) of
43、 such figures is to com pare them with wages earned by the companys lowest paid workers Does Disney do work equivalent to that of more than 2,000 people who run rides and pick up trash at Disney World? The question (35) confined to Walt Disney. A study showed that the (36) CEO was making 93 times th
44、e salary of an average factory worker, 72 times that of a teacher, and 44 times that of an engineer. Moreover, executives can now take advantage of many more tax breaks than they could 30 years ago.Some corporationsincluding a number of well respected and very successful ones-under stand how much re
45、sentment such figures can create in employees. They have put a ceiling on the amount their top executives can make. The pretax income of office furniture maker Herman Millers CEO is limited to 20 times that of the companys manufacturing (37) Ben they are fluid processes that require workers to adapt
46、 continuously. Organizations will be forced to question many of the “stable state“ assumptions under which theyve traditionally operated, such as who their competitors are and who their potential customers may be.D. Multimedia combining voice, image, text, and data redefines industries and competito
47、rs and creates new markets. Suppliers can act alone or in combination to market and sell goods in new ways directly to customers while bridging cultures, improving service, and collapsing cycle time.E. Now payroll and tax processing is entering the world of electronic commerce. Thanks to the Interne
48、t, companies now can zap financial data off to a bureau. Once there, the service can handle payroll calculations, spit out transaction reports, issue paychecks or manage direct deposits, complete year-end tax filing and more.（分数：8.00）(1).There is a tendency of computerized coaching and electronic mo
49、nitoring.（分数：1.00）A. B.C.D.E.解析：(2).It is the birth of the dynamic work force.（分数：1.00）A.B.C. D.E.解析：(3).Technology convergence is transforming education, medicine, materials, core competencies, whole enterprises and even the definition of industries.（分数：1.00）A.B.C.D. E.解析：(4).It can be predicted that electronic systems will decease employees dependence on managers for coaching, training, and performance feedback and help make self-directed learning a reali
