1、剑桥商务英语初级-55 及答案解析(总分：40.00，做题时间：90 分钟)一、READING(总题数：0，分数：0.00)二、PART ONE(总题数：5，分数：5.00)1.Afree transfer between terminals is available using Heathrow Express and HeathrowConnect trains（分数：1.00）A.Heathrow Airport provides free pickup serviceB.Heathrow Airport and local destinations are connected by f
2、ree train servicesC.Free train services connect the terminals of Heathrow Airport2.Qualifications You must possess a Bachelor or a Master of Science degree in Computer Science or Computer Engineering with more than three years of experience in software develop-ment，in Windows * internals，Windows * D
3、river development，IA-32 platform design, kernel debugger expertise and solid programming skills Applicants must have（分数：1.00）A.a degree and previous experienceB.a bachelor“s degree in Computer EngineeringC.a master“s degree in Computer Science3.Program Cost $7，100(2007) (covers tuitionall program ma
4、terials，and some meals) Special pricing available to companies sponsoring three or more participants. A company may be given a discount if they provide（分数：1.00）A.money for the programB.money for at least three of their own employeesC.a special price4.Preprinted leaflets and brochure can be inserted
5、into the newspaper or magazine supple-mentsThey are charged per thousand copies against the total quantity distributed（分数：1.00）A.The inserted leaflets and brochure will be found in the magazineB.Leaflets and brochure are charged on the basis of the quantityC.The inserted leaflets and brochure are ch
6、arged according to the price of the newspaper5.Annual Leave There will be 30 days paid annual leave plus 10 days public and privilege holidays. The employees are entitled to（分数：1.00）A.20 paid holidays each yearB.30 paid holidays each yearC.40 paid holidays each year三、PART TWO(总题数：1，分数：5.00)Hi Tracy，
7、 Could you please fill in the form to book a 2-day team-building event with Wildevent Company for eight of our sales staff?The following is the brochureI suggest the weekend of 24/25 NovemberWe just need four double rooms and a small meeting roomCould you ask for a coach tocollect us? Thanks Alan Ev
8、ent Check List： Location Day Event or Overnight with Accommodation Accommodation noof delegates(Rooms-shared or single rooms，leisure facilities) Dinner Requirements-private，themed or entertainment Conference room size and seating Special Needs-meeting room equipment，sound systems，grounds for events
9、Transportation-parking，coaches for collection and return of delegates Delegate Type一 24hr or day delegate Tel：01787269819 Booking Form Name of Company： SCB COM PANY Delegate Type： 1 1 Number of Participants： 2 2 Accommodation： 3 3 Conference Room Size： 4 4 Transpodation： 5 5（分数：5.00）填空项 1:_填空项 1:_填空
10、项 1:_填空项 1:_填空项 1:_四、PART THREE(总题数：1，分数：5.00)（分数：5.00）(1).AMA“s share price was about twice those of the other two companies in this month（分数：1.00）(2).The share prices of the three companies this month demonstrated different trends compared with their prices in the preceding month（分数：1.00）(3).In th
11、is monththe share prices of the three companies remained the same trend as in the previous month（分数：1.00）(4).IBM“S share price remained unchanged in this month，while those of the other two companies increased a lot（分数：1.00）(5).In this month，the share prices of AMA and AOL showed a fall，while that of
12、 IBM is just the opposite（分数：1.00）五、PART FOUR(总题数：1，分数：7.00)CleanGreens! Clever choice The use of prewashed，prepackaged products such as various fresh salad mixes has become very popularThe consumer must be aware that these mixes are washed in a chlorine-based rinse and residues will remainWashing t
13、hese products in CleanGreens!will turn the chlorine into harmless，odorless，tasteless chlorideYou will also be amazed at how much dirt washes off even though you presume them to be perfectly clean CleanGreens!is made from all food-grade ingredients that are biodegradable，will not penetrate cell walls
14、，and wash off completely Rememberone 8-ounce bottle of CleanGreens!will dilute to 16 gallons of ready-to-use solutionThis is equiv-alent to over 170 refills of a popular 12-ounce bottle sold in markets for $495 per bottle.The big difference is that CleanGreens!actually works!We guarantee Clean-Green
15、s!to show far superior results to these productsWe urge you to try this outstanding product and draw your own conclusion（分数：7.00）(1).There are still residues in prewashed，prepackaged products（分数：1.00）A.RightB.WrongC.Doesn“t say(2).CleanGreens!can remove the residues in fresh salad mixes（分数：1.00）A.Ri
16、ghtB.WrongC.Doesn“t say(3).Chlorine does great harm to health（分数：1.00）A.RightB.WrongC.Doesn“t say(4).CleanGreens!is a kind of green food（分数：1.00）A.RightB.WrongC.Doesn“t say(5).CleanGreens!will make food healthier（分数：1.00）A.RightB.WrongC.Doesn“t say(6).CleanGreens!can be removed by water（分数：1.00）A.Ri
17、ghtB.WrongC.Doesn“t say(7).CleanGreens!is more effective than other products（分数：1.00）A.RightB.WrongC.Doesn“t say六、PART FIVE(总题数：1，分数：6.00)Providing Superior Customer Service You can use customer service as a powerful way to set yourself apart from your competitionIt“s one of the strengths a small bu
18、siness has，and by emphasizing customer service，you can compete with larger companies who may offer more variety，lower prices，and other perks you can“t affordHere are four maxims to help make sure you leverage your small business status to provide the best customer service possible If a customer has
19、a problemapologize and fix the problemMake sure to let customers let off their grievances，even if you are tempted to interrupt and over a refund creates ill willKeep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customerObviously，some c
20、ustomer requests are too outrageous to comply withIf that“s the casedo your best to offer a moderate，appealing alternative Ask your customers to rate your service on a regular basisThis can be done via a short questionnaire included with every product sold or mailed to key clientsKeep the questionna
21、ire short so that it is not a burden for customers to completeAlways let customers know the purpose of the survey is to serve them betterIf they fill out thesurvey and have no problems，it is a reminder of what good service you offerIf issues do arise，they can be addressed You must be flexible when i
22、t comes to your customers and clientsThis means doing a project for a client in a pinch，having an early morning meeting even if you like to sleep in，and meeting on Saturday even if you usually reserve your weekends for yourself Flexibility can also mean getting information for your client，even thoug
23、h it may not be in your area of expertiseSay，for example，you“re catering a wedding and your client needs information on Irish wedding customsIt“s just as easy to make a call to your local library and fax the information to your client as it is to sayI don“t know anything about thatAnd making that ex
24、tra effort will ultimately pay off with a very satisfied customer Make your customers believe they are important to you by always appearing to go the extra mileBuild a little cushion into a deadline and deliver early（分数：6.00）(1).The author believes that small businesses（分数：1.00）A.can provide better
25、customer serviceB.are able to offer Iower pricesC.have higher business status(2).What attitude does the author think a small business should take to customers“problems?（分数：1.00）A.Customerscomplaints should be corrected if they are not reasonableB.An explanain should be made to the customer about wha
26、t has caused the problemC.A small business should do whatever it could to solve the problem(3).The questionnaire on your service should be issued to your customers（分数：1.00）A.whenever you think is necessaryB.periodicallyC.as frequently as possible(4).To offer a good customer serviceyou have to（分数：1.0
27、0）A.sleep lessB.work on weekendsC.change your schedule sometimes(5).If your customer need some extra serviceyou should（分数：1.00）A.politely say no to themB.offer as much help as you couldC.fax the related information to them(6).The author thinks（分数：1.00）A.offering some extra service may help you win t
28、he customer“s loyaltyB.the customer tends to pay for your extra serviceC.it will COSt you a lot to provide extra service七、PART SIX(总题数：1，分数：12.00)Ability to Rollover Unused Vacation Time One of the benefits employees really want is the ability to rollover their unused vacation time 1 you may indeed
29、have some 2 mem-bers who abuse this benefit，the vast majority 3 use their vacation time wisely 4 likely is it that anyone is going to save up months 5 vacation time and then use it all at once? The reality is that your employees have earned those days，and they would like to feel assured that they ha
30、ve 6 in case of an emergencyA short memo 7 them of the importance of using their vacation time wisely should be a sufficient safeguard 8 vacation-time abuse The bottom line for all employers 9 。that you should be constantly looking for ways to attract and retain quality staff 10 that means a bit of
31、strain 11 your bottom line in the short 12 ，the return on your investment will nevertheless be completely worth it（分数：12.00）A.WhileB.WhenC.AsA.colleagueB.staffC.crewA.oughtB.shallC.willA.HowB.WhatC.WhenA.duringB.ofC.amongA.themB.itC.thatA.remindsB.remindingC.remindedA.againstB.toC.ofA.areB.wereC.isA
32、.BecauseB.IfC.AlthoughA.onB.inC.toA.timeB.occasionC.term剑桥商务英语初级-55 答案解析(总分：40.00，做题时间：90 分钟)一、READING(总题数：0，分数：0.00)二、PART ONE(总题数：5，分数：5.00)1.Afree transfer between terminals is available using Heathrow Express and HeathrowConnect trains（分数：1.00）A.Heathrow Airport provides free pickup serviceB.Hea
33、throw Airport and local destinations are connected by free train servicesC.Free train services connect the terminals of Heathrow Airport 解析：从“terminal”和选项中的“Heathrow Aiz“pott”可以看出，这是一则关于机场提供的某种服务的介绍，具体内容是“希思罗机场的Hteathrow Express和Heathrow Connect trains在航站楼之间免费运送乘客。”文中没有提及 A、B 两项所述内容，所以应该选 C。2.Qualif
34、ications You must possess a Bachelor or a Master of Science degree in Computer Science or Computer Engineering with more than three years of experience in software develop-ment，in Windows * internals，Windows * Driver development，IA-32 platform design, kernel debugger expertise and solid programming
35、skills Applicants must have（分数：1.00）A.a degree and previous experience B.a bachelor“s degree in Computer EngineeringC.a master“s degree in Computer Science解析：“应聘者必须有” 这是招聘广告中对应聘者资格的要求。文中“You must possess a Bachelor or a Master of Sciem、e degree in Computer Science or Computer Engineering with more t
36、han three years of experience”中的“or”一词非常重要，表示选择关系，也就是说应聘者拥有计算机科学专业或计算机工程专业的学士学位或硕士学位之一并有三年以上工作经验即可。因此选 A。3.Program Cost $7，100(2007) (covers tuitionall program materials，and some meals) Special pricing available to companies sponsoring three or more participants. A company may be given a discount if
37、 they provide（分数：1.00）A.money for the programB.money for at least three of their own employees C.a special price解析：“公司可以享受折扣，如果他们能提供” 可以看出本题的阅读材料是一则培训广告中关于费用的信息。从“speeial pricing available to compa-nies sponsoring three or more participants”可知，如果某家公司出资送三个或三个以上的员工来参加此培训的话可以享受特殊的价格。特殊价格一般指低于报价的价格。文中没有
38、提及 A、C 两项所述内容，所以选 B。4.Preprinted leaflets and brochure can be inserted into the newspaper or magazine supple-mentsThey are charged per thousand copies against the total quantity distributed（分数：1.00）A.The inserted leaflets and brochure will be found in the magazineB.Leaflets and brochure are charged
39、on the basis of the quantity C.The inserted leaflets and brochure are charged according to the price of the newspaper解析：从文中第一句我们知道，事先印刷好的传单或小册子形式的广告可以夹带在该报社或杂志社出版的增刊中。第二句是关于这种广告形式的收费情况，即根据总发行量对这些广告性传单或册子以千份为单位来收费。A 项中的描述“in the magazine“与原文不符；C 项中的“are charged according to the price of the newspaper
40、“(根据报纸的价格收费)与原文不符。所以应该选 B。5.Annual Leave There will be 30 days paid annual leave plus 10 days public and privilege holidays. The employees are entitled to（分数：1.00）A.20 paid holidays each yearB.30 paid holidays each yearC.40 paid holidays each year 解析：雇员可以享受” 本题的阅读材料是一则关于年假的规定，内容是“每年 30天的带薪假期外加 10天的公
41、共和特惠假期。”因为公共假期和特惠假期也都是带薪的，所以每年共有 40天的带薪假期。因此，应该选 C。三、PART TWO(总题数：1，分数：5.00)Hi Tracy， Could you please fill in the form to book a 2-day team-building event with Wildevent Company for eight of our sales staff?The following is the brochureI suggest the weekend of 24/25 NovemberWe just need four double
42、 rooms and a small meeting roomCould you ask for a coach tocollect us? Thanks Alan Event Check List： Location Day Event or Overnight with Accommodation Accommodation noof delegates(Rooms-shared or single rooms，leisure facilities) Dinner Requirements-private，themed or entertainment Conference room si
43、ze and seating Special Needs-meeting room equipment，sound systems，grounds for events Transportation-parking，coaches for collection and return of delegates Delegate Type一 24hr or day delegate Tel：01787269819 Booking Form Name of Company： SCB COM PANY Delegate Type： 1 1 Number of Participants： 2 2 Acc
44、ommodation： 3 3 Conference Room Size： 4 4 Transpodation： 5 5（分数：5.00）填空项 1:_ （正确答案：*unknown）填空项 1:_ （正确答案：*unknown）填空项 1:_ （正确答案：*unknown）填空项 1:_ （正确答案：*unknown）填空项 1:_ （正确答案：*unknown）解析：COACHBrochure 的倒数第三项列举了该公司提高的交通服务，再结合 email正文的最后一句“Could you askfor a coach to collect us?”可以判断应该填“coach”。四、PART
45、THREE(总题数：1，分数：5.00)（分数：5.00）(1).AMA“s share price was about twice those of the other two companies in this month（分数：1.00）解析：H “这个月 AMA的股价约为另两家公司股价的两倍。” 做此题应先看清题目说明，弄清图表中的横轴代表的含义，本题中表示的是月份。然后找到代表 AMA公司的图标-黑色柱。黑色柱低于或略高于其他两根柱的首先被排除；接着可以排除 C、D、F，因为通过目测就能判断它们之间没有一倍的差距；最后主要是把 G和 H进行比较。在这两项中，虽然黑色柱与线柱的差距有一
46、倍左右，但 G项中黑色柱与灰色柱的差距远远小于一倍，所以应该排除。因此，H 为正确选项。(2).The share prices of the three companies this month demonstrated different trends compared with their prices in the preceding month（分数：1.00）解析：F “在这个月里，三家公司的股价走势与前一个月相比表现出相反的趋势。” 这是一道趋势判断题，而且三家公司的趋势都要注意到。考生可以通过浏览图表而首先排除趋势与前个月相同的项。浏览时从 B项开始，并逐一与前两项进行粗略比较
47、，其中只要有某个小项与前两项中对应的小项趋势相同，该项即可排除。例如，C 与 A、B 两项比较，A 到 B时，白色柱呈上升趋势，到 C时仍呈上升趋势，这已经与题目描述的情况不符了，所以不必再看 C中灰色柱和黑色柱两个小项就可以排除 C项了。通过浏览与比较，B、C、D、E、G、H 均可排除。F 即为正确选项。(3).In this monththe share prices of the three companies remained the same trend as in the previous month（分数：1.00）解析：B “这个月中，三家公司的股价走势与前一个月相同。” 此题
48、仍为趋势判断题，解题方法与第 12题相同。B 与 A比较，发现三个小项均符合题意。如果时间允许，为保险起见，考生可以把其他项再检验一下，只要发现各项中有一小项不符合题意，就可排除此项。所以B项为正确选项。(4).IBM“S share price remained unchanged in this month，while those of the other two companies increased a lot（分数：1.00）解析：G “本月 IBM的股价保持不变，而另两家公司的股价大幅增长。” 本题可根据题干的前半句话“IBM“s share price remained unchanged in this month”，找到线柱与前月相比没有变化的项，即 G项，就本题而言，其他项不必再看了，因为只有 G项中 IBM的股价与前月相比没有变化。如若不然，假如有两项都符合题干中的第一个条件“IBM“s share price remained unchanged in thismonth”，那么还要根据题于中的第二个条件“while those of the other two companies increased a lot”做进一步判断。G 为正确选项。(5).In
