1、剑桥商务英语初级-17 及答案解析(总分：94.00，做题时间：90 分钟)一、BREADING/B(总题数：5，分数：5.00)1.BQualifications /B You must possess a Bachelor or a Master of Science degree in Computer Science or Computer Engineering with more than three years of experience in software develop-ment，in Windows *internals，Windows * Driver develop
2、ment，IA-32 platform design, kernel debugger expertise and solid programming skills Applicants must have Aa degree and previous experience Ba bachelors degree in Computer Engineering Ca masters degree in Computer Science（分数：1.00）A.B.C.2.Preprinted leaflets and brochure can be inserted into the newspa
3、per or magazine supple-mentsThey are charged per thousand copies against the total quantity distributed AThe inserted leaflets and brochure will be found in the magazine BLeaflets and brochure are charged on the basis of the quantity CThe inserted leaflets and brochure are charged according to the p
4、rice of the newspaper（分数：1.00）A.B.C.3.Program Cost $7，100(2007) (covers tuitionall program materials，and some meals) Special pricing available to companies sponsoring three or more participants. A company may be given a discount if they provide Amoney for the program Bmoney for at least three of the
5、ir own employees Ca special price（分数：1.00）A.B.C.4.Annual Leave There will be 30 days paid annual leave plus 10 days public and privilege holidays. The employees are entitled to A20 paid holidays each year B30 paid holidays each year C40 paid holidays each year（分数：1.00）A.B.C.5.Afree transfer between
6、terminals is available using Heathrow Express and HeathrowConnect trains AHeathrow Airport provides free pickup service BHeathrow Airport and local destinations are connected by free train services CFree train services connect the terminals of Heathrow Airport（分数：1.00）A.B.C.二、BPART TWO/B(总题数：1，分数：5.
7、00)BQuestions 6-10/B Look at the table of contents of a report provided by Industrial Development Agency of Ireland belowThe table shows the sections of the report For questions 6-10decide which section(A-H)would be needed by each person. For each question，mark one letter(A-H)on your Answer Sheet. D
8、o not use any letter more than once? BTHINKING OF INVESTING IN THIS COUNTRY?/BNeed to have a detailed knowledge of one or more of the following BTABLE of CONTENTS/BAChairman and CEO Overview BResearch and lnnovation CInvestment Highlights DStatistics EBoard and Committees of the Board 2007 FCorporat
9、e Governance GOrganisational Structu re and IDA offices H Financial Statements （分数：5.00）(1).Sarah Lee would like to know the strengths in research in lreland（分数：1.00）填空项 1:_(2).Barrie Watson needs a list of the board members（分数：1.00）填空项 1:_(3).Tim Longman wants to have a general knowledge of the dev
10、elopment of Ireland.（分数：1.00）填空项 1:_(4).Scott Forrest needs to know the locations of the agencyS offices（分数：1.00）填空项 1:_(5).Joshua Golder wants to find out which companies have invested in Ireland（分数：1.00）填空项 1:_三、BPART THREE/B(总题数：1，分数：5.00)BQuestions 11-15/B Look at the chart belowIt shows the ave
11、rage share prices of each month of three companies during an eight-month period Which month does each sentence(11-15)below the chart describe? For each sentence，mark one letter(A-H)on your Answer Sheet Do not use any letter more than once（分数：5.00）(1).AMAs share price was about twice those of the oth
12、er two companies in this month（分数：1.00）填空项 1:_(2).The share prices of the three companies this month demonstrated different trends compared with their prices in the preceding month（分数：1.00）填空项 1:_(3).In this monththe share prices of the three companies remained the same trend as in the previous mont
13、h（分数：1.00）填空项 1:_(4).IBMS share price remained unchanged in this month，while those of the other two companies increased a lot（分数：1.00）填空项 1:_(5).In this month，the share prices of AMA and AOL showed a fall，while that of IBM is just the opposite（分数：1.00）填空项 1:_四、BPART FOUR/B(总题数：1，分数：7.00)BQuestions 1
14、6-22/B Read the advertisement below for a solution Are sentences 16-22 on the opposite pageRightorWrong? If there is not enough information to answerRightorWrongchooseDoesnt say For each sentence 16-22，mark one letter(A，B or C)on your Answer Sheet BCleanGreens! Clever choice /BThe use of prewashed，p
15、repackaged products such as various fresh salad mixes has become very popularThe consumer must be aware that these mixes are washed in a chlorine-based rinse and residues will remainWashing these products in CleanGreens!will turn the chlorine into harmless，odorless，tasteless chlorideYou will also be
16、 amazed at how much dirt washes off even though you presume them to be perfectly clean CleanGreens!is made from all food-grade ingredients that are biodegradable，will not penetrate cell walls，and wash off completely Rememberone 8-ounce bottle of CleanGreens!will dilute to 16 gallons of ready-to-use
17、solutionThis is equiv-alent to over 170 refills of a popular 12-ounce bottle sold in markets for $495 per bottle.The big difference is that CleanGreens!actually works!We guarantee Clean-Greens!to show far superior results to these productsWe urge you to try this outstanding product and draw your own
18、 conclusion （分数：7.00）(1).There are still residues in prewashed，prepackaged products（分数：1.00）A.ARight B.BWrong C.CDoesnt say(2).CleanGreens!can remove the residues in fresh salad mixes（分数：1.00）A.ARight B.BWrong C.CDoesnt say(3).Chlorine does great harm to health（分数：1.00）A.ARight B.BWrong C.CDoesnt sa
19、y(4).CleanGreens!is a kind of green food（分数：1.00）A.ARight B.BWrong C.CDoesnt say(5).CleanGreens!will make food healthier（分数：1.00）A.ARight B.BWrong C.CDoesnt say(6).CleanGreens!can be removed by water（分数：1.00）A.ARight B.BWrong C.CDoesnt say(7).CleanGreens!is more effective than other products（分数：1.00
20、）A.ARight B.BWrong C.CDoesnt say五、BPART FIVE/B(总题数：1，分数：6.00)BQuestions 23-28/B Read the article below about customer services For each question 23-28 on the opposite pagechoose the correct answer Mark one letter(A，B，or C)on your Answer Sheet BProviding Superior Customer Service/BYou can use custome
21、r service as a powerful way to set yourself apart from your competitionIts one of the strengths a small business has，and by emphasizing customer service，you can compete with larger companies who may offer more variety，lower prices，and other perks you cant affordHere are four maxims to help make sure
22、 you leverage your small business status to provide the best customer service possible If a customer has a problemapologize and fix the problemMake sure to let customers let off their grievances，even if you are tempted to interrupt and over a refund creates ill willKeep in mind that a complaint abou
23、t your company is an opportunity to turn the situation around and create a loyal customerObviously，some customer requests are too outrageous to comply withIf thats the casedo your best to offer a moderate，appealing alternative Ask your customers to rate your service on a regular basisThis can be don
24、e via a short questionnaire included with every product sold or mailed to key clientsKeep the questionnaire short so that it is not a burden for customers to completeAlways let customers know the purpose of the survey is to serve them betterIf they fill out thesurvey and have no problems，it is a rem
25、inder of what good service you offerIf issues do arise，they can be addressed You must be flexible when it comes to your customers and clientsThis means doing a project for a client in a pinch，having an early morning meeting even if you like to sleep in，and meeting on Saturday even if you usually res
26、erve your weekends for yourself Flexibility can also mean getting information for your client，even though it may not be in your area of expertiseSay，for example，youre catering a wedding and your client needs information on Irish wedding customsIts just as easy to make a call to your local library an
27、d fax the information to your client as it is to sayI dont know anything about thatAnd making that extra effort will ultimately pay off with a very satisfied customer Make your customers believe they are important to you by always appearing to go the extra mileBuild a little cushion into a deadline
28、and deliver early （分数：6.00）(1).The author believes that small businesses Acan provide better customer service Bare able to offer Iower prices Chave higher business status（分数：1.00）A.B.C.(2).What attitude does the author think a small business should take to customersproblems? ACustomerscomplaints sho
29、uld be corrected if they are not reasonable BAn explanain should be made to the customer about what has caused the problem CA small business should do whatever it could to solve the problem（分数：1.00）A.B.C.(3).The questionnaire on your service should be issued to your customers Awhenever you think is
30、necessary Bperiodically Cas frequently as possible（分数：1.00）A.B.C.(4).To offer a good customer serviceyou have to Asleep less Bwork on weekends Cchange your schedule sometimes（分数：1.00）A.B.C.(5).If your customer need some extra serviceyou should Apolitely say no to them Boffer as much help as you coul
31、d Cfax the related information to them（分数：1.00）A.B.C.(6).The author thinks Aoffering some extra service may help you win the customers loyalty Bthe customer tends to pay for your extra service Cit will COSt you a lot to provide extra service（分数：1.00）A.B.C.六、BPART SIX/B(总题数：1，分数：12.00)BQuestions 29-4
32、0/B Read the atricle below about the need of employees Choose the correct word to fill each gap frOm AB or C on the opposite page For each question 29-40，mark one letter(A，B，or C)on your Answer Sheet BAbility to Rollover Unused Vacation Time/BOne of the benefits employees really want is the ability
33、to rollover their unused vacation timeU (29) /Uyou may indeed have someU (30) /Umem-bers who abuse this benefit，the vast majority U(31) /Uuse their vacation time wiselyU (32) /Ulikely is it that anyone is going to save up monthsU (33) /Uvacation time and then use it all at once? The reality is that
34、your employees have earned those days，and they would like to feel assured that they have U(34) /Uin case of an emergencyA short memoU (35) /Uthem of the importance of using their vacation time wisely should be a sufficient safeguardU (36) /Uvacation-time abuse The bottom line for all employersU (37)
35、 /U。that you should be constantly looking for ways to attract and retain quality staffU (38) /Uthat means a bit of strainU (39) /Uyour bottom line in the short U(40) /U，the return on your investment will nevertheless be completely worth it （分数：12.00）A.AWhile B.BWhen C.CAsA.Acolleague B.Bstaff C.Ccre
36、wA.Aought B.Bshall C.CwillA.AHow B.BWhat C.CWhenA.Aduring B.Bof C.CamongA.Athem B.Bit C.CthatA.Areminds B.Breminding C.CremindedA.Aagainst B.Bto C.CofA.Aare B.Bwere C.CisA.ABecause B.BIf C.CAlthoughA.Aon B.Bin C.CtoA.Atime B.Boccasion C.Cterm七、BPART SEVEN/B(总题数：1，分数：5.00)BQuestions 41-45/B Read the
37、email and brochure below Complete the booking form on the opposite page Write a word or phrase(in CAPITAL LETTERS)or a number on lines 41-45 on your Answer Sheet Hi Tracy， Could you please fill in the form to book a 2-day team-building event with Wildevent Company for eight of our sales staff?The fo
38、llowing is the brochureI suggest the weekend of 24/25 NovemberWe just need four double rooms and a small meeting roomCould you ask for a coach tocollect us? Thanks Alan Event Check List： Location Day Event or Overnight with Accommodation Accommodation noof delegates(Rooms-shared or single rooms，leis
39、ure facilities) Dinner Requirements-private，themed or entertainment Conference room size and seating Special Needs-meeting room equipment，sound systems，grounds for events Transportation-parking，coaches for collection and return of delegates Delegate Type 一 24hr or day delegate Tel：01787269819 Bookin
40、g Form Name of Company： SCB COM PANY Delegate Type： (41)_ Number of Participants： (42)_ Accommodation： (43)_ Conference Room Size： (44)_ Transpodation： (45)_（分数：5.00）(1).（分数：1.00）填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_八、BWRITING/B(总题数：1，分数：5.00)6.BMEMO/B To：Sara Lyons From： Date：14 March 2008 Subject：Tr
41、ip to Geneva（分数：5.00）_九、BPART TWO/B(总题数：1，分数：5.00)7.Dear MrsMatthews，（分数：5.00）_十、BLISTENING/B(总题数：2，分数：8.00)BPART ONE/BBQuestions 1-8/B For questions 1-8 you will hear eight short recordings For each question，mark one letter(A，B，or C)for the correct answer You will hear each recording twice （分数：5.00
42、）(1).Where can she find the other printer? （分数：1.00）A.B.C.(2).How can she get the data? AAsk the man to forward the email BUse a flash disk to copy the email. CAsk the manager to send her the email（分数：1.00）A.B.C.(3).When will the material be faxed? （分数：1.00）A.B.C.(4).How will the man review the repo
43、rt? AWith a hard copy BWith his own computer CWith Barbaras computer.（分数：1.00）A.B.C.(5).Why is the manager unhappy with Jack? AHe is too untidy BHe iS too careless CHe iS late too often（分数：1.00）A.B.C.（分数：3.00）(1).How much does the man need to pay for one room per night? （分数：1.00）A.B.C.(2).What cant
44、one wear in this company?（分数：1.00）A.ASuit B.BJeans C.CSlacks(3).Which line chart is correct? （分数：1.00）A.B.C.十一、BPART TWO/B(总题数：1，分数：7.00)BQuestions 9-15/BLook at the notes below Some information is missing You will hear a customer calling Millennium Company about placing an order For each question 9
45、-15，fill in the missing information in the numbered space using a word，numbers or letters You will hear the telephone conversation twiceMemo Number of the units (9)_desk units Give an estimate，including merchandise，(10)_，shipping，duty，taxes，and(11)_ CallerS Address No.(12)_Forest Street，Hamilton (13)_ CallerS Tel (14)_ CallerS Email (15)_hotmailcom Send the estimate by email by 5：30 pm!（分数：7.00）(1).（分数：1.00）填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_
