1、剑桥商务英语初级-116 及答案解析(总分：95.00，做题时间：90 分钟)一、READING(总题数：0，分数：0.00)二、PART ONE(总题数：5，分数：5.00)1.Qualifications You must possess a Bachelor or a Master of Science degree in Computer Science or Computer Engineering with more than three years of experience in software develop-ment，in Windows*internals，Window
2、s * Driver development，IA-32 platform design, kernel debugger expertise and solid programming skills Applicants must have（分数：1.00）A.a degree and previous experienceB.a bachelors degree in Computer EngineeringC.a masters degree in Computer Science2.Preprinted leaflets and brochure can be inserted int
3、o the newspaper or magazine supple-mentsThey are charged per thousand copies against the total quantity distributed（分数：1.00）A.The inserted leaflets and brochure will be found in the magazineB.Leaflets and brochure are charged on the basis of the quantityC.The inserted leaflets and brochure are charg
4、ed according to the price of the newspaper3.Program Cost $7，100(2007) (covers tuitionall program materials，and some meals) Special pricing available to companies sponsoring three or more participants. A company may be given a discount if they provide（分数：1.00）A.money for the programB.money for at lea
5、st three of their own employeesC.a special price4.Annual Leave There will be 30 days paid annual leave plus 10 days public and privilege holidays. The employees are entitled to（分数：1.00）A.20 paid holidays each yearB.30 paid holidays each yearC.40 paid holidays each year5.（分数：1.00）A.free transfer betw
6、een terminals is available using Heathrow Express and HeathrowConnect trainsAHeathrow Airport provides free pickup serviceB.Heathrow Airport and local destinations are connected by free train servicesC.Free train services connect the terminals of Heathrow Airport三、PART TWO(总题数：1，分数：5.00)TABLE of CON
7、TENTS AChairman and CEO Overview BResearch and lnnovation CInvestment Highlights DStatistics EBoard and Committees of the Board 2007 FCorporate Governance GOrganisational Structu re and IDA offices H Financial Statements（分数：5.00）(1).Sarah Lee would like to know the strengths in research in lreland（分
8、数：1.00）填空项 1:_(2).Barrie Watson needs a list of the board members（分数：1.00）填空项 1:_(3).Tim Longman wants to have a general knowledge of the development of Ireland.（分数：1.00）填空项 1:_(4).Scott Forrest needs to know the locations of the agencyS offices（分数：1.00）填空项 1:_(5).Joshua Golder wants to find out whi
9、ch companies have invested in Ireland（分数：1.00）填空项 1:_四、PART THREE(总题数：1，分数：5.00)（分数：5.00）(1).AMAs share price was about twice those of the other two companies in this month（分数：1.00）填空项 1:_(2).The share prices of the three companies this month demonstrated different trends compared with their prices
10、in the preceding month（分数：1.00）填空项 1:_(3).In this monththe share prices of the three companies remained the same trend as in the previous month（分数：1.00）填空项 1:_(4).IBMS share price remained unchanged in this month，while those of the other two companies increased a lot（分数：1.00）填空项 1:_(5).In this month
11、，the share prices of AMA and AOL showed a fall，while that of IBM is just the opposite（分数：1.00）填空项 1:_五、PART FOUR(总题数：1，分数：7.00)CleanGreens! Clever choice The use of prewashed，prepackaged products such as various fresh salad mixes has become very popularThe consumer must be aware that these mixes are
12、 washed in a chlorine-based rinse and residues will remainWashing these products in CleanGreens!will turn the chlorine into harmless，odorless，tasteless chlorideYou will also be amazed at how much dirt washes off even though you presume them to be perfectly clean CleanGreens!is made from all food-gra
13、de ingredients that are biodegradable，will not penetrate cell walls，and wash off completely Rememberone 8-ounce bottle of CleanGreens!will dilute to 16 gallons of ready-to-use solutionThis is equiv-alent to over 170 refills of a popular 12-ounce bottle sold in markets for $495 per bottle.The big dif
14、ference is that CleanGreens!actually works!We guarantee Clean-Greens!to show far superior results to these productsWe urge you to try this outstanding product and draw your own conclusion（分数：7.00）(1).There are still residues in prewashed，prepackaged products（分数：1.00）A.RightB.WrongC.Doesnt say(2).Cle
15、anGreens!can remove the residues in fresh salad mixes（分数：1.00）A.RightB.WrongC.Doesnt say(3).Chlorine does great harm to health（分数：1.00）A.RightB.WrongC.Doesnt say(4).CleanGreens!is a kind of green food（分数：1.00）A.RightB.WrongC.Doesnt say(5).CleanGreens!will make food healthier（分数：1.00）A.RightB.WrongC.
16、Doesnt say(6).CleanGreens!can be removed by water（分数：1.00）A.RightB.WrongC.Doesnt say(7).CleanGreens!is more effective than other products（分数：1.00）A.RightB.WrongC.Doesnt say六、PART FIVE(总题数：1，分数：6.00)Providing Superior Customer ServiceYou can use customer service as a powerful way to set yourself apar
17、t from your competitionIts one of the strengths a small business has，and by emphasizing customer service，you can compete with larger companies who may offer more variety，lower prices，and other perks you cant affordHere are four maxims to help make sure you leverage your small business status to prov
18、ide the best customer service possible If a customer has a problemapologize and fix the problemMake sure to let customers let off their grievances，even if you are tempted to interrupt and over a refund creates ill willKeep in mind that a complaint about your company is an opportunity to turn the sit
19、uation around and create a loyal customerObviously，some customer requests are too outrageous to comply withIf thats the casedo your best to offer a moderate，appealing alternative Ask your customers to rate your service on a regular basisThis can be done via a short questionnaire included with every
20、product sold or mailed to key clientsKeep the questionnaire short so that it is not a burden for customers to completeAlways let customers know the purpose of the survey is to serve them betterIf they fill out thesurvey and have no problems，it is a reminder of what good service you offerIf issues do
21、 arise，they can be addressed You must be flexible when it comes to your customers and clientsThis means doing a project for a client in a pinch，having an early morning meeting even if you like to sleep in，and meeting on Saturday even if you usually reserve your weekends for yourself Flexibility can
22、also mean getting information for your client，even though it may not be in your area of expertiseSay，for example，youre catering a wedding and your client needs information on Irish wedding customsIts just as easy to make a call to your local library and fax the information to your client as it is to
23、 sayI dont know anything about thatAnd making that extra effort will ultimately pay off with a very satisfied customer Make your customers believe they are important to you by always appearing to go the extra mileBuild a little cushion into a deadline and deliver early（分数：6.00）(1).The author believe
24、s that small businesses（分数：1.00）A.can provide better customer serviceB.are able to offer Iower pricesC.have higher business status(2).What attitude does the author think a small business should take to customersproblems?（分数：1.00）A.Customerscomplaints should be corrected if they are not reasonableB.A
25、n explanain should be made to the customer about what has caused the problemC.A small business should do whatever it could to solve the problem(3).The questionnaire on your service should be issued to your customers（分数：1.00）A.whenever you think is necessaryB.periodicallyC.as frequently as possible(4
26、).To offer a good customer serviceyou have to（分数：1.00）A.sleep lessB.work on weekendsC.change your schedule sometimes(5).If your customer need some extra serviceyou should（分数：1.00）A.politely say no to themB.offer as much help as you couldC.fax the related information to them(6).The author thinks（分数：1
27、.00）A.offering some extra service may help you win the customers loyaltyB.the customer tends to pay for your extra serviceC.it will COSt you a lot to provide extra servic七、PART SIX(总题数：1，分数：12.00)Ability to Rollover Unused Vacation TimeOne of the benefits employees really want is the ability to roll
28、over their unused vacation time (29) you may indeed have some (30) mem-bers who abuse this benefit，the vast majority (31) use their vacation time wisely (32) likely is it that anyone is going to save up months (33) vacation time and then use it all at once? The reality is that your employees have ea
29、rned those days，and they would like to feel assured that they have (34) in case of an emergencyA short memo (35) them of the importance of using their vacation time wisely should be a sufficient safeguard (36) vacation-time abuse The bottom line for all employers (37) 。that you should be constantly
30、looking for ways to attract and retain quality staff (38) that means a bit of strain (39) your bottom line in the short (40) ，the return on your investment will nevertheless be completely worth it（分数：12.00）A.WhileB.WhenC.AsA.colleagueB.staffC.crewA.oughtB.shallC.willA.HowB.WhatC.WhenA.duringB.ofC.am
31、ongA.themB.itC.thatA.remindsB.remindingC.remindedA.againstB.toC.ofA.areB.wereC.isA.BecauseB.IfC.AlthoughA.onB.inC.toA.timeB.occasionC.term八、PART SEVEN(总题数：1，分数：5.00)Hi Tracy， Could you please fill in the form to book a 2-day team-building event with Wildevent Company for eight of our sales staff?The
32、 following is the brochureI suggest the weekend of 24/25 NovemberWe just need four double rooms and a small meeting roomCould you ask for a coach tocollect us? Thanks Alan Event Check List： Location Day Event or Overnight with Accommodation Accommodation noof delegates(Rooms-shared or single rooms，l
33、eisure facilities) Dinner Requirements-private，themed or entertainment Conference room size and seating Special Needs-meeting room equipment，sound systems，grounds for events Transportation-parking，coaches for collection and return of delegates Delegate Type 一 24hr or day delegate Tel：01787269819 Boo
34、king Form Name of Company： SCB COM PANY Delegate Type： (41)_ Number of Participants： (42)_ Accommodation： (43)_ Conference Room Size： (44)_ Transpodation： (45)_（分数：5.00）填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_九、WRITING(总题数：0，分数：0.00)十、PART ONE(总题数：1，分数：5.00)6.MEMOTo：Sara Lyons From： Date：14 March 2008 Su
35、bject：Trip to Geneva（分数：5.00）_十一、PART TWO(总题数：1，分数：5.00)7.Dear MrsMatthews，（分数：5.00）_十二、LISTENING(总题数：0，分数：0.00)十三、PART ONE(总题数：1，分数：8.00)(1).Where can she find the other printer?*（分数：1.00）A.B.C.(2).How can she get the data?（分数：1.00）A.Ask the man to forward the emailB.Use a flash disk to copy the em
36、ail.C.Ask the manager to send her the email(3).When will the material be faxed?*（分数：1.00）A.B.C.(4).How will the man review the report?（分数：1.00）A.With a hard copyB.With his own computerC.With Barbaras computer.(5).Why is the manager unhappy with Jack?（分数：1.00）A.He is too untidyB.He iS too carelessC.H
37、e iS late too often(6).How much does the man need to pay for one room per night?*（分数：1.00）A.B.C.(7).What cant one wear in this company?（分数：1.00）A.SuitB.JeansC.Slacks(8).Which line chart is correct? *（分数：1.00）A.B.C.十四、PART TWO(总题数：1，分数：7.00)Memo Number of the units (9)_desk units Give an estimate，inc
38、luding merchandise，(10)_，shipping，duty，taxes，and(11)_ CallerS Address No.(12)_Forest Street，Hamilton (13)_ CallerS Tel (14)_ CallerS Email (15)_hotmailcom Send the estimate by email by 5：30 pm!（分数：7.00）填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_十五、PART THREE(总题数：1，分数：7.00)填空项 1:_填空项 1:_填空项 1:_
39、填空项 1:_填空项 1:_填空项 1:_填空项 1:_十六、PART FOUR(总题数：1，分数：8.00)(1).According to MrHunt，what is the major cause of stress?（分数：1.00）A.Not being able to control the marketB.Failure to balance work and relaxationC.The feeling of uncertainty and losing grip(2).Trader is a stressful job because its hard to（分数：1.0
40、0）A.predict the marketsB.decide the scheduleC.choose the position(3).What does NOT Mr.Hunt like doing in the evening?（分数：1.00）A.Watching TVB.Cooking or playing sportsC.Doing work-related things(4).What does MrHunt enjoy doing at the weekend?（分数：1.00）A.Having a lot of sleepB.Doing household jobsC.Wat
41、ching basketball games(5).What does MrHunt say about the best way to beat stress?（分数：1.00）A.Keeping busy and productive is the best wayB.Spending more time with friends is the best wayC.Trying all the things that can help one to relax(6).MrHunt does not change this stressful job because he（分数：1.00）A
42、.cannot make up his mind to change itB.thinks the job will lead to a bright futureC.sees the stress as a source of motivation(7).According to MrHunt，a trader needs to keep alert all the time because（分数：1.00）A.the financial position always changes quicklyB.the uncertainty will make the trader exhaust
43、edC.the fast space of life can cause mental problems(8).How does MrHuntS stress degree change over the years?（分数：1.00）A.Hes less stressed because hes more experiencedB.Hes more stressed because the job is more demandingC.He experiences the same degree of stress as time goes by十七、SPEAKING(总题数：0，分数：0.
44、00)十八、PART 1(总题数：0，分数：0.00)十九、PART 2(总题数：2，分数：5.00)8.Topic A WHAT IS IMPORTANT WHEN? Choosing a computer skills course Topics Size of group Qualification offered（分数：2.50）_9.Topic B WHAT IS IMPORTANT WHEN? Choosing a language skills course Location Length Cost（分数：2.50）_二十、PART 3(总题数：1，分数：5.00)10.A di
45、stribution network Things to be considered Geographical coverage Number of distributors Regional team leaders LocaI show rooms Rules and regulations Bonuses Fines and penalties（分数：5.00）_剑桥商务英语初级-116 答案解析(总分：95.00，做题时间：90 分钟)一、READING(总题数：0，分数：0.00)二、PART ONE(总题数：5，分数：5.00)1.Qualifications You must possess a Bachelor or a Master of Science degree in Computer Science or Computer Engineering with more than three years of experience in software develop-ment，in Windows*internals，Windo
