1、银行系统招聘考试英语（中国农业银行）历年真题试卷汇编 5及答案解析(总分：40.00，做题时间：90 分钟)一、阅读理解(总题数：4，分数：40.00)Questions 15 refer to the following e-mailA Customer Claim FormOrder Number:058-9199 Item Details: Date: August 15 History of Atlantis: The Lost Land paperback by Frank Whittman Name: Sandra WaringClaim Details:I purchased t
2、he above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadnt arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did
3、not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card stat
4、ement.To: SFrom: Date: August 15Dear Ms. Waring,Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.We apologize for the inconvenience you experienced with your order. Our records indica
5、te that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimburs
6、ements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.Deodre SkehanCustomer Service DepartmentA（分数：10.00）(1).Why did Ms. Waring fill out the claim form?_（分数：2.00）A.She was charged twice for the same orderB.The seller sent the w
7、rong itemC.The item she order was damagedD.She never received the item she ordered(2).What did Ms. Waring do before filling out the claim form?（分数：2.00）A.She visited a bookstoreB.She canceled her paymentC.She returned the itemD.She called the seller(3).What is the purpose of the e-mail? _（分数：2.00）A.
8、To explain that an investigation takes five days to completeB.To acknowledge that the claim has been receivedC.To inform Ms. Waring that her claim will likely be approvedD.To request more information about the claim(4).In the e-mail, the word “filed“ in paragraph 1, line 2, is closest in meaning to_
9、.（分数：2.00）A.lined upB.sent inC.put awayD.cut back(5).How will All The Sales probably reimburse Ms. Waring if her claim is valid? _（分数：2.00）A.By returning the money to her credit card accountB.By giving her a credit toward a future purchase on the companys Web siteC.By using an express delivery servi
10、ce to send her a checkD.By shipping her a second copy of her order at no chargeQuestions 610 refer to the following job advertisement. Job Listing 14523-Posted May 1:The World Health Coalition(WHC)seeks a highly qualified individual for immediate employment on the HS-1 Vaccination Program. The job p
11、rovides the opportunity to collaborate with some of the leading researchers in vaccine production. This WHC facility is located in London. Position available from May 27.Duties: Individual is responsible for compiling and storing research results and will assist in creating disease prevention worksh
12、ops. Requirements: Applicants must have a degree in statistics and at least four years experience working in a research facility. Knowledge of PZB software is a must, as is a team-oriented approach to working. Fluency in English is required; abilities in additional languages preferred. Send resume a
13、long with cover letter to jobswhc.org.uk. Include an e-mail address and telephone number. Deadline is May 10. Applicants will be notified of their status by May 17. Applicants chosen for interviews will be responsible for their own transportation to London. Apply NowJob Listing 14524-Whirlwinds Crui
14、se Ships- Posted May 2:Did you know that you can get paid to travel all over the world? With weekly departures to Africa and the Mediterranean, London is the cruise-ship hub of Europe! Whether youve got ten years experience in the service industry or are new to the international travel industry, cru
15、ise ships present excellent opportunities for both skilled and unskilled laborers. All you need is a willingness to work with others. With an average of over 2500 passengers on board at all times, almost every occupation that you can imagine is available. You could be a gift shop manager, fitness /
16、pool instructor, restaurant waiter, or day care worker; visit our Web site at .uk to read about additional skilled positions. This is a great way to pay off university debts or just save up for a new adventure, because rates are competitive, contracts are available on a monthly basis, and room and b
17、oard are provided free by the cruise line. All contracts are paid in British pounds. Urgent vacancies are waiting to be filled, so contact your London Whirlwinds office today. CLICK HERE TO APPLY（分数：10.00）(1).What is the last day to apply for the WHC position? _（分数：2.00）A.May 1B.May 10C.May 17D.May
18、27(2).What does the WHC job advertisement imply? _（分数：2.00）A.WHC will provide necessary software trainingB.Applicants must have management experience to be consideredC.The position is a one-year assignmentD.Applicants who know multiple languages are more likely to be hired(3).What is NOT mentioned a
19、s a potential position on a cruise ship? _（分数：2.00）A.Swim teacherB.Store managerC.Child care workerD.Cafeteria cook(4).According to the job posting, what is an advantage of working for Whirlwinds? _（分数：2.00）A.The company will pay for living expensesB.The company offers education scholarshipsC.Worker
20、s can choose the countries they go toD.Skilled laborers receive a monthly bonus(5).According to the postings, what skill should applicants at both companies have? _（分数：2.00）A.International experienceB.A university degreeC.Creative skillsD.An ability to work in groupsQuestions 1115 refer to the follo
21、wing article and e-mail. The Daily Inquirer October 8 Book Review of Anne Narazaki s New Century, New Business Reviewed by John Gilliam Anne Narazakis recent book, New Century, New Business, seeks to examine the new technologies that are critical for global business and how they affect today s corpo
22、rate transactions. Ms. Narazaki argues that while economic transactions of one kind or another have taken place for thousands of years, the impact of changing technology on business has become obvious only recently. In fact, as new technologies have grown more prevalent, Ms. Narazaki observes, inter
23、national businesses have increased in size and number. At the same time, the time required to conduct each business transaction has decreased. Mr. Narazaki illustrates her observations with detailed examples of recent business transactions. Citing the merger of Poynter Technologies and Carce Company
24、, which created the largest financial services company in the world, Ms. Narazaki explains the effect technology has on the valuation of a company, on communication between the managements of different companies, and on stock and funds trading. Those of us who take an interest in the interaction bet
25、ween business and technology will find Ms. Narazakis ideas persuasive. The view that business cannot survive without keeping up with new technology has become todays corporate reality. To: Anne Narazaki Date: October 13 From: Lily Oguro Dear Anne, I know we havent spoken since our days working toget
26、her at the Rosence Company in Sydney, but Im writing to congratulate you on the publication of your first book! I happened to read the Daily Inquirer on October 8 and was pleased and surprised to come across John Gilliam s article. You must be thrilled at getting such a great review. It seems like a
27、ges ago we worked together in Sydney. Do you remember our office? No computers, no internet, and three phones for twenty employees. Times and businesses certainly have changed. Judging by what I have read in your book so far, I thoroughly agree with your insightful and engaging assessment of technol
28、ogy and business. Are you still living in London? Ill be making a business trip there next month.(Im with Rotaro incorporated now), and it would be nice to see you. In any event, I am really looking forward to finishing your book. Sincerely yours, Lily Oguro（分数：10.00）(1).In the article, the word “cr
29、itical“ in paragraph 1 is closest in meaning to .（分数：2.00）A.growingB.sensitiveC.disapprovingD.important(2).According to the article, why is the merger of Poynter Technologies and Carce Company mentioned in the book?（分数：2.00）A.To point out the legal issues raised by new technologiesB.To show how the
30、worlds largest computer technology firm was createdC.To indicate that large companies have advantages in the marketplaceD.To illustrate the impact technology has on transactions(3).What can be inferred about John Gilliam from his review?_（分数：2.00）A.He specializes in articles focusing on historyB.He
31、agrees with the ideas presented in the bookC.He hopes technology will become less important to businessD.He is training to work in corporate mergers(4).Why did Ms. Oguro write an e-mail to Ms. Narazaki? _（分数：2.00）A.To offer her a jobB.To compliment her on her new bookC.To invite her to visit SydneyD
32、.To request advice on writing books(5).What does Ms. Oguro indicate about New Century, New Business? _（分数：2.00）A.It is Anne Narazaki s first bookB.It is published by Rotaro incorporatedC.John Gilliam helped write a section of itD.Anne Narazaki wrote it at Poynter TechnologiesQuestions 16-20 refer to
33、 the following e-mail and schedule. To: Technical Support Team From: Sanchez, Hanna Sent: Wednesday, July 10 Subject: Business Technologies Seminar This message is to finalize the organizational details for the technical support team for next Mondays Business Technologies Seminar. Attached you will
34、find the schedule with the names of technical assigned to the various conference rooms. Each session runs for two hours and made up of four 30-minute presentations. Presenters have been asked to designate a timekeeper to ensure that they do not exceed their time limits. Note that there is a break be
35、tween each session, which should allow you sufficient time to prepare for the next speaker. Your job is to set up microphones adjust lighting, and address any other needs of the speakers. Speakers will not be videotaped, but several have to be recorded, so please be sure the recording equipment is i
36、n place and functioning properly. Also, room 106 does not have a computer on-site, but the presentation in the third session will require one. Fortunately, this is not a big problem because neither of the laptop computers in rooms 104 and 108 will be in use at that time. The technician assigned to r
37、oom 106 for that session must remember to bring the laptop from one of those other rooms to room 106 and set it up. If you have any questions, feel free to contact me. Henna Sanchez Technical Support for Presentation Sessions 1st session 8:45 Adam Narozny Julia Kovacs Jim Dawkins Morning break 10:45
38、-11:00 2nd session 11:00 Maria Faustini Julia Kovacs Jim Dawkins Lunch break 1:00-2:00 3rd session 2:00 Adam Narozny Julia Kovacs Maria Faustini Afternoon break 4:00-4:15 Julia Kovacs Adam Narozny Maria Faustini（分数：10.00）(1).What is the purpose of the e-mail?_（分数：2.00）A.To change a policyB.To inquir
39、e about a problemC.To give instructionsD.To correct an error(2).In the e-mail, the word “address“ in paragraph 3, line 1, is closest in meaning to_.（分数：2.00）A.give attention toB.write toC.look forward toD.call by name(3).What will the technical support team NOT do? _（分数：2.00）A.Record speakersB.Video
40、tape presentationsC.Check sound equipmentD.Adjust lighting(4).What problem does Hanna Sanchez mention? _（分数：2.00）A.The technicans do not have enough time between sessionsB.One of the rooms is not fully equipped for the presentationsC.One of the presentations will need to be rescheduledD.The lighting
41、 in room 106 does not work properly(5).Who will need to move a laptop computer? _（分数：2.00）A.Adam NaraoznyB.Maria FaustiniC.Jim DawkinsD.Hanna Sanchez银行系统招聘考试英语（中国农业银行）历年真题试卷汇编 5答案解析(总分：40.00，做题时间：90 分钟)一、阅读理解(总题数：4，分数：40.00)Questions 15 refer to the following e-mailA Customer Claim FormOrder Number:
42、058-9199 Item Details: Date: August 15 History of Atlantis: The Lost Land paperback by Frank Whittman Name: Sandra WaringClaim Details:I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item
43、 hadnt arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy fr
44、om a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.To: SFrom: Date: August 15Dear Ms. Waring,Your claim has been received and assigned reference number AZ10114. Please be advised that most claims a
45、re resolved within 7 days of the date when the claim is filed.We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our
46、findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.Deodre SkehanCustomer Ser
47、vice DepartmentA（分数：10.00）(1).Why did Ms. Waring fill out the claim form?_（分数：2.00）A.She was charged twice for the same orderB.The seller sent the wrong itemC.The item she order was damagedD.She never received the item she ordered 解析：解析：在“Claim Details”部分中，清楚写到：“When the item hadnt arrived by August
48、 5，Ileft a message on the automated recording system but did not receive a responseI left a second message on August11 but still received no response”A、B、C 三个选项在原文中均未涉及，故选答案 D。(2).What did Ms. Waring do before filling out the claim form?（分数：2.00）A.She visited a bookstoreB.She canceled her paymentC.She returned the itemD.She called the seller 解析：解析：答案仍然在“Claim Details”部分中，“I called the customer service number listed on theWeb site”故选答案 D。(3).What is the purpose of the e-mail? _（分数：2.00）A.To explain that an investigation takes five days to completeB.To acknowledge that the claim
