欢迎来到麦多课文档分享! | 帮助中心 海量文档,免费浏览,给你所需,享你所想!
麦多课文档分享
全部分类
  • 标准规范>
  • 教学课件>
  • 考试资料>
  • 办公文档>
  • 学术论文>
  • 行业资料>
  • 易语言源码>
  • ImageVerifierCode 换一换
    首页 麦多课文档分享 > 资源分类 > PDF文档下载
    分享到微信 分享到微博 分享到QQ空间

    ISO 41011-2017 Facility management - Vocabulary《设施管理 词汇》.pdf

    • 资源ID:1253729       资源大小:511KB        全文页数:22页
    • 资源格式: PDF        下载积分:10000积分
    快捷下载 游客一键下载
    账号登录下载
    微信登录下载
    二维码
    微信扫一扫登录
    下载资源需要10000积分(如需开发票,请勿充值!)
    邮箱/手机:
    温馨提示:
    如需开发票,请勿充值!快捷下载时,用户名和密码都是您填写的邮箱或者手机号,方便查询和重复下载(系统自动生成)。
    如需开发票,请勿充值!如填写123,账号就是123,密码也是123。
    支付方式: 支付宝扫码支付    微信扫码支付   
    验证码:   换一换

    加入VIP,交流精品资源
     
    账号:
    密码:
    验证码:   换一换
      忘记密码?
        
    友情提示
    2、PDF文件下载后,可能会被浏览器默认打开,此种情况可以点击浏览器菜单,保存网页到桌面,就可以正常下载了。
    3、本站不支持迅雷下载,请使用电脑自带的IE浏览器,或者360浏览器、谷歌浏览器下载即可。
    4、本站资源下载后的文档和图纸-无水印,预览文档经过压缩,下载后原文更清晰。
    5、试题试卷类文档,如果标题没有明确说明有答案则都视为没有答案,请知晓。

    ISO 41011-2017 Facility management - Vocabulary《设施管理 词汇》.pdf

    1、 ISO 2017 Facility management Vocabulary Facility management Vocabulaire INTERNATIONAL STANDARD ISO 41011 First edition 2017-04 Reference number ISO 41011:2017(E) ISO 41011:2017(E)ii ISO 2017 All rights reserved COPYRIGHT PROTECTED DOCUMENT ISO 2017, Published in Switzerland All rights reserved. Unl

    2、ess otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the

    3、address below or ISOs member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyrightiso.org www.iso.org ISO 41011:2017(E)Foreword iv Introduction v 1 Scope . 1 2 Normative referenc

    4、es 1 3 T erms and definitions . 1 3.1 Terms related to facility management 1 3.2 Terms related to assets 2 3.3 Terms related to people 3 3.4 Terms related to sourcing 4 3.5 Terms related to process 5 3.6 Terms related to finance . 6 3.7 Terms related to general business . 6 3.8 Terms related to meas

    5、urement . 9 Bibliography .11 Alphabetical index of terms .12 ISO 2017 All rights reserved iii Contents Page ISO 41011:2017(E) Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing Internatio

    6、nal Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO

    7、, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Par

    8、t 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives). Attention is drawn to the possibility that some of t

    9、he elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations

    10、received (see www .iso .org/ patents). Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement. For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and expressions related to conformity asses

    11、sment, as well as information about ISOs adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: w w w . i s o .org/ iso/ foreword .html. This document was prepared by Technical Committee ISO/TC 267, Facility management.iv ISO 2017 A

    12、ll rights reserved ISO 41011:2017(E) Introduction The International Standards on facility management (FM) developed by ISO/TC 267 describe the characteristics of facility management and are intended for use in both the private and public sectors. NOTE The terms “facility management” and “facilities

    13、management” can be used interchangeably. International cooperation in the preparation of these International Standards has identified common practices that can be applied across a wide variety of market sectors, organizational types, process activities and geographies, and their implementation will

    14、help to: improve quality, productivity and financial performance; enhance sustainability and reduce negative environmental impact; develop functional and motivating work environments; maintain regulatory compliance and provide safe workplaces; optimize life cycle performance and costs; improve resil

    15、ience and relevance; project an organizations identity and image more successfully. ISO 2017 All rights reserved v Facility management Vocabulary 1 Scope This document defines terms used in facility management standards. 2 Normative references There are no normative references in this document. 3 T

    16、erms a nd definiti ons ISO and IEC maintain terminological databases for use in standardization at the following addresses: ISO Online browsing platform: available at h t t p :/ www .iso .org/ obp IEC Electropedia: available at h t t p :/ www .electropedia .org/ 3.1 Terms related to facility managem

    17、ent 3.1.1 facility management facilities management FM organizational function which integrates people, place and process (3.5.1) within the built environment (3.2.3) with the purpose of improving the quality (3.7.1) of life of people and the productivity of the core business (3.1.7) 3.1.2 internal

    18、service provision in-house service provision delivery and management of a service (3.5.3) by staff employed by the demand organization (3.3.1.1) 3.1.3 support service non-primary activity (3.5.2) delivered in support of core business (3.1.7) 3.1.3.1 facility service support provision to the primary

    19、activities (3.7.4) of an organization (3.3.1), delivered by an internal or external provider 3.1.3.2 facility process process (3.5.1) which is integrated and managed by a facility management (3.1.1) organization (3.3.1) 3.1.4 need expectation, specific or abstract, from the demand organization (3.3.

    20、1.1) which is essential to enable the achievement of the core purpose and key objectives (3.7.8) INTERNATIONAL ST ANDARD ISO 41011:2017(E) ISO 2017 All rights reserved 1 ISO 41011:2017(E) 3.1.4.1 requirement need (3.1.4) or expectation that is stated, generally implied or obligatory Note 1 to entry:

    21、 “Generally implied” means that it is custom or common practice for the organization (3.3.1) and interested parties (3.3.3) that the need or expectation under consideration is implied. Note 2 to entry: A specified requirement is one that is stated, for example in documented information (3.7.7). 3.1.

    22、4.2 demand stated requirement (3.1.4.1) for a services (3.5.3) or products (3.5.1.1) to be delivered 3.1.4.3 service level complete description of requirements (3.1.4.1) of a product (3.5.1.1), process (3.5.1) or system (3.5.4) with their characteristics 3.1.4.3.1 service level agreement SLA documen

    23、t which has been agreed between the demand organization (3.3.1.1) and a service provider (3.1.5) on performance (3.8.3), measurement (3.8.1) and conditions of service (3.5.3) delivery 3.1.5 service provider organization (3.3.1) that delivers one or more facility services (3.1.3.1) Note 1 to entry: A

    24、 service provider can be internal or external to the demand organization (3.3.1.1). 3.1.6 workplace physical location where work is performed 3.1.6.1 work station location containing furniture and supporting equipment (including telephony, IT and power connections), specifically designed or suitable

    25、 for work-related activities (3.5.2) and is suitable for permanent use 3.1.7 core business entity (3.7.11) from which needs (3.1.4) are derived 3.2 Terms related to assets 3.2.1 asset item, thing or entity (3.7.11) that has potential or actual value to an organization (3.3.1) SOURCE: ISO 55000:2014,

    26、 3.2.1, modified Notes to entry have been removed. 3.2.1.1 asset management coordinated activity (3.5.2) of an organization (3.3.1) to realize value from assets (3.2.1) SOURCE: ISO 55000:2014, 3.3.1, modified Notes to entry have been removed. 3.2.2 real estate immoveable property including structure

    27、s, grounds and undeveloped land2 ISO 2017 All rights reserved ISO 41011:2017(E) 3.2.3 built environment collection of buildings, external works (landscaped areas), infrastructure (3.2.3.1) and other construction works within an area 3.2.3.1 infrastructure system (3.5.4) of facilities (3.2.3.2), equi

    28、pment and services (3.5.3) needed for the operation of an organization (3.3.1) SOURCE: ISO 9000:2015, 3.5.2 3.2.3.2 facility collection of assets (3.2.1) which is built, installed or established to serve an entitys (3.7.11) needs (3.1.4) 3.3 Terms related to people 3.3.1 organization person or group

    29、 of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives (3.7.8) Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm, enterprise, authority, partnership, charity or institutio

    30、n, or part or combination thereof, whether incorporated or not, public or private. 3.3.1.1 demand organization entity (3.7.11) which has a need (3.1.4) and the authority to incur costs to have requirements (3.1.4.1) met Note 1 to entry: This is typically an authorized representative within a functio

    31、nal unit of an organization (3.3.1). 3.3.2 top management executive management person or group of people who directs and controls an organization (3.3.1) at the highest level Note 1 to entry: Top management has the power to delegate authority and provide resources within the organization. Note 2 to

    32、entry: If the scope of the management system (3.7.5) covers only part of an organization, then top management refers to those who direct and control that part of the organization. 3.3.3 interested party stakeholder person or organization (3.3.1) that can affect, be affected by, or perceive itself to

    33、 be affected by a decision or activity (3.5.2) 3.3.4 competence ability to apply knowledge and skills to achieve intended results 3.3.5 end user person or organization (3.3.1) which uses products (3.5.1.1) or services (3.5.3) from a supplier ISO 2017 All rights reserved 3 ISO 41011:2017(E) 3.4 Terms

    34、 related to sourcing 3.4.1 agreement statement agreed between the demand organization (3.3.1.1) and the provider of services (3.5.3) or products (3.5.1.1) Note 1 to entry: This should be in the form of a written statement agreed between the demand organization and the provider of services or product

    35、s setting out the requirements (3.1.4.1), conditions, costs, the level of resources and outputs required. Note 2 to entry: For complex multi-country or multi-service agreements, the type of documentation and content outlined in ISO 41012:2017, Annexes C and D, could be required. For small or single

    36、service agreements, a one page document setting out the important terms and conditions can suffice. 3.4.1.1 contract agreement (3.4.1) under which two parties undertake to exchange a product (3.5.1.1) for a payment 3.4.1.2 s p e c i f ic at ion detailed description of the essential performance (3.8.

    37、3) and/or technical requirements (3.1.4.1) for services (3.5.3) or products (3.5.1.1) and processes (3.5.1) set out by the demand organization (3.3.1.1) to make clear to the service provider (3.1.5) the requirements to be fulfilled Note 1 to entry: This is the documentary interface between the needs

    38、 (3.1.4) of the demand organization and the activities (3.5.2) of the service provider. 3.4.1.3 mobilization phase to establish and implement all resources, systems (3.5.4), data and procedures prior to taking full responsibility for the facility services (3.1.3.1) to be delivered as specified in th

    39、e facility management (3.1.1) agreement (3.4.1) Note 1 to entry: Start up can also be used in this context. 3.4.1.4 demobilization phase to transfer facility services (3.1.3.1) back to the demand organization (3.3.1.1) or to a new service provider (3.1.5) as specified in the facility management (3.1

    40、.1) agreement (3.4.1) 3.4.2 subcontracting process (3.5.1) of engaging a subcontractor (3.4.2.1) 3.4.2.1 subcontractor organization (3.3.1) engaged by the service provider (3.1.5) to perform a specific portion of a facility service (3.1.3.1) 3.4.3 sourcing practice which identifies, evaluates and en

    41、gages internal and external service providers (3.1.5) to deliver a service (3.5.3) or products (3.5.1.1) to meet a s p e c i f ic at ion (3.4.1.2) 3.4.3.1 procurement activity (3.5.2) of acquiring goods or services (3.5.3) from suppliers Note 1 to entry: The procurement process (3.5.1) considers the

    42、 whole life cycle from identification of needs (3.1.4) through to the end of a services contract (3.4.1.1) or the end of the life of goods, including disposal.4 ISO 2017 All rights reserved ISO 41011:2017(E) Note 2 to entry: Sourcing (3.4.3) is a part of the procurement process that includes plannin

    43、g, defining s p e c i f ic a t ion s (3.4.1.2) and selecting suppliers. SOURCE: ISO 20400:2017, 3.1.8 3.4.3.2 supply chain system (3.5.4) of organizations (3.3.1), people, activities (3.5.2), information, and resources involved in delivering a product (3.5.1.1) or service (3.5.3) to an end user (3.3

    44、.5) from a supplier 3.4.3.3 outsource (verb) make an arrangement where an external organization (3.3.1) performs part of an organizations function or process (3.5.1) Note 1 to entry: An external organization is outside the scope of the management system (3.7.5), although the outsourced function or p

    45、rocess is within the scope. 3.4.3.4 out-task provision of a single service (3.5.3) from an external service provider (3.1.5) 3.4.3.5 insource (verb) make an arrangement to move external service (3.5.3) provisions to internal service provision (3.1.2) 3.4.4 due diligence compilation, comprehensive ap

    46、praisal and validation of information of an organization (3.3.1) required for assessing accuracy, commercial integrity, financial stability and functional competence (3.3.4) integrity at the appropriate stage of the agreement (3.4.1) sourcing (3.4.3) process (3.5.1) 3.4.5 method statement document i

    47、n which the service provider (3.1.5) translates the demands (3.1.4.2) set out in the s p e c i f ic at ion (3.4.1.2) and service level agreement (3.1.4.3.1) into a delivery plan with resources, allocations and methodologies 3.5 Terms related to process 3.5.1 process set of interrelated or interactin

    48、g activities (3.5.2) which transforms inputs into outputs 3.5.1.1 product result of a process (3.5.1) Note 1 to entry: There are four generic product categories, as follows: services (3.5.3); software; hardware; processed materials. Note 2 to entry: Products can be tangible or intangible. SOURCE: IS

    49、O/IEC 17065:2012, 3.4.2, modified Notes to entry have been modified ISO 2017 All rights reserved 5 ISO 41011:2017(E) 3.5.2 activity task or tasks that contribute to completion of deliverables (3.7.9) 3.5.3 service time-perishable, intangible activity (3.5.2) performed for an entity (3.7.11) 3.5.4 system contained set of interrelated processes (3.5.1), technologies and/or procedures 3.5.4.1 conformity fulfilment of a requirement (3.1.4.1) 3.5.4.2 nonconformity non-fulfilment of a requirement (3.1.4.1)


    注意事项

    本文(ISO 41011-2017 Facility management - Vocabulary《设施管理 词汇》.pdf)为本站会员(diecharacter305)主动上传,麦多课文档分享仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对上载内容本身不做任何修改或编辑。 若此文所含内容侵犯了您的版权或隐私,请立即通知麦多课文档分享(点击联系客服),我们立即给予删除!




    关于我们 - 网站声明 - 网站地图 - 资源地图 - 友情链接 - 网站客服 - 联系我们

    copyright@ 2008-2019 麦多课文库(www.mydoc123.com)网站版权所有
    备案/许可证编号:苏ICP备17064731号-1 

    收起
    展开